Publication:
Delivering Services in Multicultural Societies

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dc.contributor.authorMarc, Alexandre
dc.date.accessioned2012-03-19T09:32:44Z
dc.date.available2012-03-19T09:32:44Z
dc.date.issued2010
dc.description.abstractThe last two decades have witnessed a growing recognition of the importance of taking cultural and ethnic diversity into consideration when designing and implementing development programs. As societies around the world have become more culturally diverse, and the role culture plays in the formation of identity has become better understood, governments are beginning to pay greater attention to the management of cultural diversity and are becoming more sensitive to issues of cultural exclusion. This book explores how taking cultural diversity into account can affect the delivery of services both positively and negatively, and how local governments can respond to the challenge of programming for and around diversity. The following chapter presents the current debate on the role of governments, at all levels, in managing cultural diversity. Chapter three takes a more in-depth look at specific areas in which the demand for recognition of cultural practices in the delivery of services is strongest. Chapter four examines policies pertaining to basic service delivery that can address and support cultural diversity. Finally, chapter five summarizes the lessons learned from the design of culturally sensitive policies for delivering services to a diverse population.en
dc.identifierhttp://www-wds.worldbank.org/external/default/main?menuPK=64187510&pagePK=64193027&piPK=64187937&theSitePK=523679&menuPK=64187510&searchMenuPK=64187283&siteName=WDS&entityID=000333037_20100115002419
dc.identifier.doi10.1596/978-0-8213-8049-9
dc.identifier.isbn978-0-8213-8049-9
dc.identifier.urihttps://hdl.handle.net/10986/2403
dc.languageEnglish
dc.publisherWorld Bank
dc.relation.ispartofseriesNew Frontiers of Social Policy
dc.rightsCC BY 3.0 IGO
dc.rights.holderWorld Bank
dc.rights.urihttp://creativecommons.org/licenses/by/3.0/igo
dc.subjectACCOMMODATION
dc.subjectACCOMMODATIONS
dc.subjectANCESTRAL
dc.subjectANTHROPOLOGISTS
dc.subjectARMOR
dc.subjectART
dc.subjectARTISANS
dc.subjectARTS
dc.subjectAUTONOMY
dc.subjectBASIC
dc.subjectBELIEFS
dc.subjectBILINGUAL EDUCATION
dc.subjectBIODIVERSITY
dc.subjectBRIDGE
dc.subjectCITIZENS
dc.subjectCITIZENSHIP
dc.subjectCLIMATE CHANGE
dc.subjectCOMMUNITIES OF ORIGIN
dc.subjectCULTURAL ATTRIBUTES
dc.subjectCULTURAL BACKGROUND
dc.subjectCULTURAL CENTERS
dc.subjectCULTURAL CONTEXT
dc.subjectCULTURAL DEVELOPMENT
dc.subjectCULTURAL DIVERSITY
dc.subjectCULTURAL ENVIRONMENT
dc.subjectCULTURAL EXPRESSION
dc.subjectCULTURAL FACTORS
dc.subjectCULTURAL GROUPS
dc.subjectCULTURAL HERITAGES
dc.subjectCULTURAL IDENTITIES
dc.subjectCULTURAL IDENTITY
dc.subjectCULTURAL INSTITUTIONS
dc.subjectCULTURAL POLICIES
dc.subjectCULTURAL PRACTICES
dc.subjectCULTURAL PRODUCTS
dc.subjectCULTURAL RIGHTS
dc.subjectCULTURAL SERVICES
dc.subjectCULTURAL SPECIFICITY
dc.subjectCULTURAL TRADITION
dc.subjectCULTURAL TRADITIONS
dc.subjectCULTURES
dc.subjectCUSTOMARY LAW
dc.subjectCUSTOMS
dc.subjectDANCE
dc.subjectDEMOCRACY
dc.subjectDEVELOPING COUNTRIES
dc.subjectDEVELOPMENT POLICIES
dc.subjectDISADVANTAGED GROUPS
dc.subjectDISCRIMINATION
dc.subjectDISSEMINATION
dc.subjectDIVORCE
dc.subjectDROPOUT
dc.subjectEARLY CHILDHOOD
dc.subjectECONOMIC OPPORTUNITIES
dc.subjectECONOMIC POLICIES
dc.subjectEDUCATION REFORM
dc.subjectEDUCATION SYSTEMS
dc.subjectENABLING ENVIRONMENT
dc.subjectEQUALITY
dc.subjectEQUALITY OF OPPORTUNITY
dc.subjectETHNIC GROUP
dc.subjectETHNIC GROUPS
dc.subjectETHNIC MINORITIES
dc.subjectEXCLUSION
dc.subjectFESTIVALS
dc.subjectFILM
dc.subjectFILMS
dc.subjectFIRST MARRIAGE
dc.subjectFREEDOM OF CHOICE
dc.subjectFUTURE GENERATIONS
dc.subjectGENDER ISSUES
dc.subjectGEOGRAPHY
dc.subjectGOVERNMENT POLICIES
dc.subjectHEALTH CARE
dc.subjectHERITAGE
dc.subjectHOLIDAYS
dc.subjectHOST COUNTRY
dc.subjectHUMAN BEINGS
dc.subjectHUMAN DEVELOPMENT
dc.subjectHUMAN RIGHTS
dc.subjectILLITERACY
dc.subjectIMMIGRANT
dc.subjectIMMIGRANTS
dc.subjectIMPACT OF MIGRATION
dc.subjectINDIGENOUS COMMUNITIES
dc.subjectINDIGENOUS GROUPS
dc.subjectINDIGENOUS LANGUAGES
dc.subjectINDIGENOUS PEOPLE
dc.subjectINDIGENOUS PEOPLES
dc.subjectINDIGENOUS POPULATIONS
dc.subjectINDIVIDUAL RIGHTS
dc.subjectINEQUITIES
dc.subjectINFERENCE
dc.subjectINSTITUTIONAL MECHANISMS
dc.subjectINTERNAL MIGRATIONS
dc.subjectINTERNATIONAL CONVENTION
dc.subjectINTERNATIONAL COVENANT
dc.subjectINTERNATIONAL HUMAN RIGHTS
dc.subjectINTERNATIONAL TREATIES
dc.subjectJOBS
dc.subjectLABOR MARKET
dc.subjectLABOR MARKETS
dc.subjectLAND OWNERSHIP
dc.subjectLANGUAGES
dc.subjectLARGE POPULATION
dc.subjectLEARNING
dc.subjectLEGAL PROTECTION
dc.subjectLEGAL STATUS
dc.subjectLEGISLATION
dc.subjectLEGISLATIVE CHANGES
dc.subjectLIFESTYLES
dc.subjectLINGUISTIC MINORITIES
dc.subjectLITERATURE
dc.subjectLIVING STANDARDS
dc.subjectLOCAL AUTHORITIES
dc.subjectLOCAL COMMUNITIES
dc.subjectLOCAL CULTURE
dc.subjectLOCAL CULTURES
dc.subjectLOCAL DEVELOPMENT
dc.subjectLOCAL GOVERNMENTS
dc.subjectLOCAL LANGUAGES
dc.subjectMAJORITY OF CHILDREN
dc.subjectMIGRANT POPULATIONS
dc.subjectMIGRANT WORKERS
dc.subjectMIGRATION
dc.subjectMINING
dc.subjectMINISTRY OF EDUCATION
dc.subjectMINORITY
dc.subjectMINORITY LANGUAGES
dc.subjectMOTHER
dc.subjectMULTICULTURALISM
dc.subjectMUSIC
dc.subjectNATIONAL BORDERS
dc.subjectNATIONAL CULTURE
dc.subjectNATIONAL GOVERNMENTS
dc.subjectNATIONAL IDENTITIES
dc.subjectNATIONAL INTEREST
dc.subjectNATIONAL LEVEL
dc.subjectNATIONAL RESOURCES
dc.subjectNATIONALISM
dc.subjectNATURAL RESOURCES
dc.subjectNUMBER OF INTERNATIONAL MIGRANTS
dc.subjectOFFICIAL LANGUAGE
dc.subjectOPEN SOCIETY
dc.subjectPERCEPTION
dc.subjectPHILOSOPHY
dc.subjectPOLICY CONCERN
dc.subjectPOLICY DEVELOPMENT
dc.subjectPOLICY MAKERS
dc.subjectPOLITICAL PARTICIPATION
dc.subjectPOLITICAL PROCESS
dc.subjectPOLITICAL RIGHTS
dc.subjectPOLYGAMY
dc.subjectPOPULATION GROWTH
dc.subjectPOPULATION MOVEMENT
dc.subjectPRIMARY EDUCATION
dc.subjectPROGRESS
dc.subjectPUBLIC LIFE
dc.subjectPUBLIC POLICY
dc.subjectPUBLIC SERVICES
dc.subjectPUBLIC SPHERE
dc.subjectQUALITY EDUCATION
dc.subjectRACIAL DISCRIMINATION
dc.subjectRADIO
dc.subjectREADING
dc.subjectREFUGEES
dc.subjectRELIGIOUS BELIEFS
dc.subjectRELIGIOUS GROUPS
dc.subjectRELIGIOUS INSTITUTIONS
dc.subjectRELIGIOUS LEADERS
dc.subjectRESPECT
dc.subjectRIGHTS AGENDA
dc.subjectRIGHTS OF PERSONS
dc.subjectRITUALS
dc.subjectRURAL AREAS
dc.subjectSANITATION
dc.subjectSCHOOL CURRICULUM
dc.subjectSCHOOLS
dc.subjectSECONDARY LEVELS OF EDUCATION
dc.subjectSECONDARY SCHOOL
dc.subjectSECONDARY SCHOOL ENROLLMENTS
dc.subjectSECONDARY SCHOOLS
dc.subjectSENSITIVE POLICIES
dc.subjectSERVICE DELIVERY
dc.subjectSOCIAL AFFAIRS
dc.subjectSOCIAL CAPITAL
dc.subjectSOCIAL CHANGE
dc.subjectSOCIAL COHESION
dc.subjectSOCIAL CONDITIONS
dc.subjectSOCIAL DEVELOPMENT
dc.subjectSOCIAL DIMENSIONS
dc.subjectSOCIAL INCLUSION
dc.subjectSOCIAL INTEGRATION
dc.subjectSOCIAL INTERACTIONS
dc.subjectSOCIAL INVESTMENT
dc.subjectSOCIAL INVESTMENTS
dc.subjectSOCIAL JUSTICE
dc.subjectSOCIAL LIFE
dc.subjectSOCIAL POLICIES
dc.subjectSOCIAL POLICY
dc.subjectSOCIAL PRACTICES
dc.subjectSOCIAL SERVICE
dc.subjectSOCIAL STRUCTURE
dc.subjectSOCIALIZATION
dc.subjectSOCIETAL GOALS
dc.subjectSOCIETIES
dc.subjectSOCIOECONOMIC STATUS
dc.subjectSTATISTICAL DATA
dc.subjectSTEREOTYPING
dc.subjectSTONE
dc.subjectSUBCULTURE
dc.subjectSUBCULTURES
dc.subjectTELEVISION
dc.subjectTOLERANCE
dc.subjectTRADITION
dc.subjectTRADITIONS
dc.subjectTRANSPORTATION
dc.subjectTREATY
dc.subjectUNIVERSAL HUMAN RIGHTS
dc.subjectURBAN AREAS
dc.subjectURBAN CENTERS
dc.subjectURBAN MIGRATION
dc.subjectVICIOUS CYCLE
dc.subjectVICTIMS
dc.subjectVIOLENCE
dc.subjectVULNERABILITY
dc.subjectWAR
dc.subjectWARS
dc.subjectWOMAN
dc.subjectWORLD HEALTH ORGANIZATION
dc.subjectWORLD POPULATION
dc.subjectWORLD POPULATION GROWTH
dc.subjectYOUNG PEOPLE
dc.titleDelivering Services in Multicultural Societiesen
dspace.entity.typePublication
okr.date.disclosure2010-04-20
okr.doctypePublications & Research::Publication
okr.doctypePublications & Research::Publication
okr.docurlhttp://www-wds.worldbank.org/external/default/main?menuPK=64187510&pagePK=64193027&piPK=64187937&theSitePK=523679&menuPK=64187510&searchMenuPK=64187283&siteName=WDS&entityID=000333037_20100115002419
okr.globalpracticeSocial, Urban, Rural and Resilience
okr.globalpracticeEducation
okr.globalpracticeSocial Protection and Labor
okr.globalpracticeHealth, Nutrition, and Population
okr.guid193841468155123642
okr.identifier.doi10.1596/978-0-8213-8049-9
okr.identifier.externaldocumentum000333037_20100115002419
okr.identifier.internaldocumentum11656912
okr.identifier.report52707
okr.language.supporteden
okr.pdfurlhttp://www-wds.worldbank.org/external/default/WDSContentServer/WDSP/IB/2010/01/15/000333037_20100115002419/Rendered/PDF/527070PUB0serv101Official0Use0Only1.pdfen
okr.peerreviewAcademic Peer Review
okr.topicSocial Protections and Labor::Disability
okr.topicHealth, Nutrition and Population::Population Policies
okr.topicCulture and Development::Cultural Heritage & Preservation
okr.topicCulture and Development::Cultural Policy
okr.topicEducation::Primary Education
okr.topicHealth, Nutrition and Population
okr.unitSocial Development Department (SDV)
okr.volume1 of 1
relation.isAuthorOfPublication3faf3127-a82d-50e9-89f2-ee1e6ac2b250
relation.isAuthorOfPublication.latestForDiscovery3faf3127-a82d-50e9-89f2-ee1e6ac2b250
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