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Citizen-led Grievance Redress for Road Construction and Urban Infrastructure Upgrades: Experiences from Two Projects in Rwanda

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dc.contributor.authorWorld Bank
dc.date.accessioned2022-07-06T14:05:00Z
dc.date.available2022-07-06T14:05:00Z
dc.date.issued2022
dc.description.abstractThis case study examines the grievance redress mechanisms (GRMs) put in place for two World Bank financed projects in the Republic of Rwanda: the Feeder Roads Development Project (FRDP) and the Rwanda Urban Development Project (RUDP). Based on consultations and interviews with key informants, such as project-affected parties who submitted complaints to one of the project-level GRMs and members of grievance redress committees, as well as on desk research and data provided by social and safeguards officers of project implementation units and World Bank task teams, section 1 provides an overview of both projects; section 2 describes the social accountability framework in which they were implemented; section 3 explores the way grievances were taken up, investigated, and resolved; section 4 considers key grievance data; section 5 assesses the main strengths of the GRMs; section 6 investigates areas for improvement; and section 7 outlines a few conclusions and recommendations for practitioners.en
dc.identifier.doi10.1596/37639
dc.identifier.urihttps://hdl.handle.net/10986/37639
dc.language.isoen_US
dc.publisherWashington, DC : World Bank
dc.rightsCC BY 3.0 IGO
dc.rights.holderWorld Bank
dc.rights.urihttp://creativecommons.org/licenses/by/3.0/igo
dc.subjectGRIEVANCE REDRESS MECHANISM
dc.subjectCITIZEN-LED
dc.subjectROAD CONSTRUCTION
dc.subjectURBAN INFRASTRUCTURE UPGRADES
dc.subjectSOCIAL ACCOUNTABILITY FRAMEWORK
dc.subjectGRIEVANCE REDRESS PROCEDURE
dc.subjectGRIEVANCE RELATED DATA
dc.subjectSTRENGHT
dc.subjectIMPROVEMENT
dc.subjectACCESSIBILITY
dc.subjectCOMPENSATION
dc.titleCitizen-led Grievance Redress for Road Construction and Urban Infrastructure Upgradesen
dc.title.subtitleExperiences from Two Projects in Rwandaen
dc.typeWorking Paperen
dc.typeDocument de travailfr
dc.typeDocumento de trabajoes
dspace.entity.typePublication
okr.crossref.titleCitizen-led Grievance Redress for Road Construction and Urban Infrastructure Upgrades
okr.date.disclosure2022-06-29
okr.date.doiregistration2025-05-05T12:04:58.201337Z
okr.doctypePublications & Research
okr.doctypePublications & Research::Working Paper
okr.identifier.report173186
okr.language.supporteden
okr.region.administrativeAfrica Eastern and Southern (AFE)
okr.region.administrativeAfrica
okr.region.countryRwanda
okr.region.geographicalAfrica
okr.topicFinance and Financial Sector Development::Access to Finance
okr.topicSocial Development::Social Analysis
okr.topicInfrastructure Economics and Finance::Infrastructure Finance
okr.unitSocial ECA (SCASO)
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