Publication:
The Impact of the World Bank on the Improvements of Consumer Protection in Financial Services and on Developing Financial Literacy in the Czech Republic and Slovakia

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dc.contributor.authorProuza, Tomáš
dc.date.accessioned2017-08-10T21:07:13Z
dc.date.available2017-08-10T21:07:13Z
dc.date.issued2010-07-24
dc.description.abstractThis study analyzes the impact of work of the World Bank in the areas of consumer protection in financial services and in improving financial literacy in the Czech Republic and Slovakia, the first two countries where the World Bank provided technical assistance in the areas of consumer protection in financial services and financial literacy. The impulse of the Czech authorities was their understanding that consumer protection was lacking in the area of financial services while the offer and complexity of financial products was growing rapidly in the quickly developing post-communist market. The authorities were dealing with a growing number of complaints from the public as well as increasing media coverage of consumer complaints, while lacking adequate internal expertise to deal with these issues. The World Bank prepared the technical note on consumer protection in financial services for the Czech Republic. After the note was presented publicly at a dissemination seminar in the Czech Republic, authorities of the Slovak Republic requested similar assistance as they were dealing with similar issues. This study describes the impact the pioneering work of the World Bank team had on the Czech Republic and Slovakia, and how it assisted national authorities in improving consumer protection in financial services and developing programs to increase financial literacy of the Czech and Slovak populations.en
dc.identifierhttp://documents.worldbank.org/curated/en/360221468246042415/The-impact-of-the-World-Bank-on-the-improvements-of-consumer-protection-in-financial-services-and-on-developing-financial-literacy-in-the-Czech-Republic-and-Slovakia
dc.identifier.doi10.1596/27731
dc.identifier.urihttps://hdl.handle.net/10986/27731
dc.languageEnglish
dc.language.isoen_US
dc.publisherWorld Bank, Washington, DC
dc.rightsCC BY 3.0 IGO
dc.rights.holderWorld Bank
dc.rights.urihttp://creativecommons.org/licenses/by/3.0/igo
dc.subjectACCOUNTABILITY
dc.subjectADVISORY SERVICES
dc.subjectAPR
dc.subjectARBITRATION
dc.subjectASSET VALUE
dc.subjectBAD ADVICE
dc.subjectBANK CREDIT
dc.subjectBANK DEPOSITS
dc.subjectBANK LOANS
dc.subjectBANK OFFICIALS
dc.subjectBANKING PRODUCTS
dc.subjectBANKING SECTOR
dc.subjectBANKS
dc.subjectBEST PRACTICES
dc.subjectBOND
dc.subjectBOND PRICES
dc.subjectBROKER
dc.subjectBROKERS
dc.subjectBUSINESS CREDITS
dc.subjectCAPITAL MARKET
dc.subjectCAPITAL MARKETS
dc.subjectCENTRAL BANK
dc.subjectCENTRAL BANK SUPERVISION
dc.subjectCOLLECTIVE INVESTMENT
dc.subjectCOMPREHENSIVE FINANCIAL LITERACY
dc.subjectCONSULTATION PROCESS
dc.subjectCONSUMER
dc.subjectCONSUMER COMPLAINTS
dc.subjectCONSUMER CONFIDENCE
dc.subjectCONSUMER CREDIT
dc.subjectCONSUMER CREDITS
dc.subjectCONSUMER EDUCATION
dc.subjectCONSUMER FINANCE
dc.subjectCONSUMER ORGANIZATIONS
dc.subjectCONSUMER PROTECTION
dc.subjectCONSUMER PROTECTION LAW
dc.subjectCONSUMER PROTECTION LAWS
dc.subjectCONSUMER PROTECTION MEASURES
dc.subjectCONSUMER RIGHTS
dc.subjectCONSUMERS
dc.subjectCONSUMERS ASSOCIATIONS
dc.subjectCONTRIBUTION
dc.subjectCORPORATE DEPOSITS
dc.subjectCORPORATE GOVERNANCE
dc.subjectCOURT SETTLEMENT
dc.subjectCOURT SETTLEMENTS
dc.subjectCREDIT CARD
dc.subjectCREDIT CARD INTEREST RATES
dc.subjectCREDIT MARKET
dc.subjectCREDIT MARKETS
dc.subjectCREDIT PROVIDERS
dc.subjectCREDIT UNION
dc.subjectCREDIT UNIONS
dc.subjectCURRENCY
dc.subjectCURRENT ACCOUNTS
dc.subjectCURRICULA
dc.subjectCURRICULUM
dc.subjectDEBT
dc.subjectDEBTS
dc.subjectDECEPTIVE PRACTICES
dc.subjectDEFAULTS
dc.subjectDEPOSIT
dc.subjectDEPOSITORS
dc.subjectDEPOSITS
dc.subjectDISCLOSURE REQUIREMENTS
dc.subjectDISCRIMINATION
dc.subjectDISPUTE RESOLUTION
dc.subjectEDUCATION PROGRAM
dc.subjectEDUCATION STANDARDS
dc.subjectEDUCATION SYSTEM
dc.subjectEDUCATIONAL MATERIAL
dc.subjectEDUCATIONAL PROGRAM
dc.subjectEDUCATIONAL PROGRAMS
dc.subjectEQUAL TREATMENT
dc.subjectFINANCE COMPANIES
dc.subjectFINANCIAL ADVICE
dc.subjectFINANCIAL ADVISER
dc.subjectFINANCIAL ADVISOR
dc.subjectFINANCIAL ADVISORS
dc.subjectFINANCIAL COMPANIES
dc.subjectFINANCIAL CONSUMER
dc.subjectFINANCIAL CONSUMERS
dc.subjectFINANCIAL CRISIS
dc.subjectFINANCIAL DECISIONS
dc.subjectFINANCIAL EDUCATION
dc.subjectFINANCIAL EDUCATION PROGRAMS
dc.subjectFINANCIAL INDUSTRY
dc.subjectFINANCIAL INSTITUTION
dc.subjectFINANCIAL INSTITUTIONS
dc.subjectFINANCIAL INTERMEDIARIES
dc.subjectFINANCIAL INTERMEDIATION
dc.subjectFINANCIAL ISSUES
dc.subjectFINANCIAL LITERACY
dc.subjectFINANCIAL LITERACY SURVEY
dc.subjectFINANCIAL MARKET
dc.subjectFINANCIAL MARKET DEVELOPMENTS
dc.subjectFINANCIAL MARKETS
dc.subjectFINANCIAL MATTERS
dc.subjectFINANCIAL PRODUCT
dc.subjectFINANCIAL PRODUCTS
dc.subjectFINANCIAL RESPONSIBILITY
dc.subjectFINANCIAL SECTOR
dc.subjectFINANCIAL SERVICE
dc.subjectFINANCIAL SERVICE PROVIDERS
dc.subjectFINANCIAL SERVICES
dc.subjectFINANCIAL SERVICES PROVIDERS
dc.subjectFINANCIAL SUPPORT
dc.subjectFOREIGN FUNDS
dc.subjectFULL DISCLOSURE
dc.subjectGENERAL PUBLIC
dc.subjectGOVERNMENT POLICY
dc.subjectGOVERNMENT REGULATION
dc.subjectGOVERNMENT SUPPORT
dc.subjectGUARANTEE SCHEME
dc.subjectGUARANTEE SCHEMES
dc.subjectHIGH SCHOOL FINANCIAL EDUCATION
dc.subjectHIGH SCHOOL STUDENTS
dc.subjectHOUSEHOLDS
dc.subjectINCOME
dc.subjectINDEBTEDNESS
dc.subjectINFLATION
dc.subjectINFORMATION ASYMMETRY
dc.subjectINFORMATION DISCLOSURE
dc.subjectINFORMATION REQUIREMENTS
dc.subjectINFORMATION TO CONSUMERS
dc.subjectINFORMED CONSUMERS
dc.subjectINFORMED DECISIONS
dc.subjectINSURANCE
dc.subjectINSURANCE COMPANIES
dc.subjectINSURANCE MARKET
dc.subjectINTEREST RATE
dc.subjectINTEREST RATES
dc.subjectINVESTMENT ADVISORS
dc.subjectINVESTMENT COMPANIES
dc.subjectINVESTMENT FUNDS
dc.subjectINVESTMENT PRODUCTS
dc.subjectLACK OF EXPERIENCE
dc.subjectLARGE BANKS
dc.subjectLEGAL ASSISTANCE
dc.subjectLEGAL FRAMEWORK
dc.subjectLEGISLATION
dc.subjectLENDER
dc.subjectLEVEL OF CONTRIBUTION
dc.subjectLEVEL OF KNOWLEDGE
dc.subjectLEVEL PLAYING FIELD
dc.subjectLEVY
dc.subjectLIFE INSURANCE
dc.subjectLIFE INSURANCE PRODUCTS
dc.subjectLOAN
dc.subjectLOAN PRODUCTS
dc.subjectLOW FINANCIAL LITERACY
dc.subjectMANDATES
dc.subjectMARKET DEVELOPMENT
dc.subjectMARKET INFORMATION
dc.subjectMARKET PARTICIPANTS
dc.subjectMARKET PLAYER
dc.subjectMARKET SHARE
dc.subjectMARKETING
dc.subjectMATURITY
dc.subjectMONEY MARKET
dc.subjectMORTGAGES
dc.subjectMUTUAL FUNDS
dc.subjectNATIONAL BANK
dc.subjectNATIONAL BANK OF SLOVAKIA
dc.subjectNET ASSET
dc.subjectNEW MARKETS
dc.subjectOUTSTANDING DEBT
dc.subjectPAYMENT SERVICES
dc.subjectPAYMENTS SERVICES
dc.subjectPENSION
dc.subjectPENSION CONTRACTS
dc.subjectPENSION FUNDS
dc.subjectPENSION REFORM
dc.subjectPENSIONS
dc.subjectPERSONAL FINANCE
dc.subjectPERSONAL FINANCIAL EDUCATION
dc.subjectPOINT OF SALE
dc.subjectPROFESSIONAL ASSOCIATIONS
dc.subjectPROFESSIONAL INVESTORS
dc.subjectPROFESSIONAL QUALIFICATION
dc.subjectPRUDENTIAL SUPERVISION
dc.subjectPUBLIC AGENCIES
dc.subjectPUBLIC BUDGET
dc.subjectPUBLIC EDUCATION
dc.subjectPUBLIC FINANCE
dc.subjectPUBLIC REGISTER
dc.subjectREGULATORY CAPACITY
dc.subjectREGULATORY FRAMEWORK
dc.subjectRESERVES
dc.subjectRESIDENTIAL MORTGAGES
dc.subjectRETAIL BANKING
dc.subjectRETAIL CREDITS
dc.subjectRETAIL FINANCIAL MARKET
dc.subjectRETAIL SAVINGS
dc.subjectSALE
dc.subjectSALES
dc.subjectSAVINGS
dc.subjectSAVINGS ACCOUNT
dc.subjectSAVINGS SCHEMES
dc.subjectSECURITIES
dc.subjectSECURITIES REGULATION
dc.subjectSENIOR
dc.subjectSOCIAL RESPONSIBILITY
dc.subjectSOURCE OF INFORMATION
dc.subjectSTAKEHOLDER
dc.subjectSTAKEHOLDERS
dc.subjectSUPERVISORY AGENCIES
dc.subjectSUPERVISORY AGENCY
dc.subjectSUPERVISORY AUTHORITIES
dc.subjectTECHNICAL ASSISTANCE
dc.subjectTYPES OF CONSUMER
dc.titleThe Impact of the World Bank on the Improvements of Consumer Protection in Financial Services and on Developing Financial Literacy in the Czech Republic and Slovakiaen
dc.typeReporten
dc.typeRapportfr
dc.typeInformees
dspace.entity.typePublication
okr.crossref.titleThe Impact of the World Bank on the Improvements of Consumer Protection in Financial Services and on Developing Financial Literacy in the Czech Republic and Slovakia
okr.date.disclosure2013-04-01
okr.date.doiregistration2025-05-07T12:31:38.788657Z
okr.doctypeEconomic & Sector Work::Other Financial Accountability Study
okr.doctypeEconomic & Sector Work
okr.docurlhttp://documents.worldbank.org/curated/en/360221468246042415/The-impact-of-the-World-Bank-on-the-improvements-of-consumer-protection-in-financial-services-and-on-developing-financial-literacy-in-the-Czech-Republic-and-Slovakia
okr.guid360221468246042415
okr.identifier.externaldocumentum000356161_20130401124556
okr.identifier.internaldocumentum17510527
okr.identifier.report76321
okr.importedtrue
okr.language.supporteden
okr.pdfurlhttp://documents.worldbank.org/curated/en/360221468246042415/pdf/763210WP0P1016001007240Box0374379B.pdfen
okr.region.administrativeEurope and Central Asia
okr.region.countryCzech Republic
okr.region.countrySlovak Republic
okr.sectorFinance
okr.themeFinancial and private sector development :: Corporate governance
okr.topicFinance and Financial Sector Development::Access to Finance
okr.topicFinance and Financial Sector Development::Banks & Banking Reform
okr.topicFinance and Financial Sector Development::Debt Markets
okr.topicFinance and Financial Sector Development::Financial Literacy
okr.topicFinance and Financial Sector Development::Financial Regulation & Supervision
okr.unitPrivate/Financial Sectors Devt (ECSPF)
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