Publication:
How Does Bribery Affect Public Service Delivery? Micro-Evidence from Service Users and Public Officials in Peru

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dc.contributor.authorKaufmann, Daniel
dc.contributor.authorMontoriol-Garriga, Judit
dc.contributor.authorRecanatini, Francesca
dc.date.accessioned2012-05-25T20:51:51Z
dc.date.available2012-05-25T20:51:51Z
dc.date.issued2008-01
dc.description.abstractWhen seeking a public service, users may be required to pay in bribes more than the official price. Consequently, some users may be discouraged and choose not to seek a service due to the higher price imposed by the bribery "tax." This paper explores the price and quantity components of the relationship between governance and service delivery using micro-level survey data. The authors construct new measures of governance using data from users of public services from 13 government agencies in Peru. For some basic services, low-income users pay a larger share of their income than wealthier ones do; that is, the bribery tax is regressive. Where there are substitute private providers, low-income users appear to be discouraged more often and not to seek basic services. Thus, bribery may penalize poorer users twice - acting as a regressive tax and discouraging access to basic services. The paper explores the characteristics of households seeking public services. Higher education and age are associated with higher probability of being discouraged. Trust in state institutions decreases the probability of being discouraged, while knowledge of mechanisms to report corruption and extent of social network increase it, suggesting that households may rely on substitutes through networks. The study complements the household analysis with supply-side analysis based on data from public officials, and constructs agency-level measures for access to public services and institutional factors. Econometric results suggest that corruption reduces the supply of services, while voice mechanisms and clarity of the public agency's mission increase it.en
dc.identifierhttp://documents.worldbank.org/curated/en/2008/01/8968936/bribery-affect-public-service-delivery-micro-evidence-service-users-public-officials-peru
dc.identifier.doi10.1596/1813-9450-4492
dc.identifier.urihttps://hdl.handle.net/10986/6476
dc.languageEnglish
dc.publisherWorld Bank, Washington, DC
dc.relation.ispartofseriesPolicy Research Working Paper; No. 4492
dc.rightsCC BY 3.0 IGO
dc.rights.holderWorld Bank
dc.rights.urihttp://creativecommons.org/licenses/by/3.0/igo/
dc.subjectABUSE
dc.subjectABUSES
dc.subjectACCOUNTABILITY
dc.subjectADMINISTRATIVE CORRUPTION
dc.subjectAGGREGATING GOVERNANCE INDICATORS
dc.subjectALLOCATION OF RESOURCES
dc.subjectANTI-CORRUPTION
dc.subjectAVERAGE INCOME
dc.subjectAVERAGE LEVEL
dc.subjectBAD GOVERNANCE
dc.subjectBASIC SERVICE
dc.subjectBASIC SERVICES
dc.subjectBRIBE
dc.subjectBRIBERY
dc.subjectBRIBES
dc.subjectBUDGET MANAGEMENT
dc.subjectBURDEN OF TAXES
dc.subjectBUREAUCRATIC CORRUPTION
dc.subjectCITIES
dc.subjectCITIZEN
dc.subjectCITIZEN VOICE
dc.subjectCITIZENS
dc.subjectCIVIL SERVANTS
dc.subjectCOMMUNISM
dc.subjectCOMPLAINT
dc.subjectCOMPLAINTS
dc.subjectCORRUPT
dc.subjectCORRUPT ACT
dc.subjectCORRUPT PRACTICES
dc.subjectCORRUPTION
dc.subjectCORRUPTION ACT
dc.subjectCORRUPTION ACTS
dc.subjectCORRUPTION IN LAWS
dc.subjectCORRUPTION INDICATOR
dc.subjectCORRUPTION SURVEY
dc.subjectDATA COLLECTION
dc.subjectDECENTRALIZATION
dc.subjectDISCLOSURE
dc.subjectECONOMIC DEVELOPMENT
dc.subjectECONOMIC GROWTH
dc.subjectFOREIGN AID
dc.subjectFOREIGN INVESTORS
dc.subjectFREEDOM OF THE PRESS
dc.subjectGOOD GOVERNANCE
dc.subjectGOVERNANCE DIMENSION
dc.subjectGOVERNANCE INDICATOR
dc.subjectGOVERNANCE INDICATORS
dc.subjectGOVERNANCE INSTITUTIONS
dc.subjectGOVERNANCE ISSUES
dc.subjectGOVERNANCE VARIABLES
dc.subjectGOVERNMENT AGENCIES
dc.subjectGOVERNMENT INSTITUTIONS
dc.subjectGOVERNMENT REVENUES
dc.subjectHUMAN CAPITAL
dc.subjectINCOME
dc.subjectINCOME LEVEL
dc.subjectINEQUALITY
dc.subjectINFANT MORTALITY
dc.subjectINSTITUTIONAL QUALITY
dc.subjectJUDICIAL SYSTEM
dc.subjectJUDICIARY
dc.subjectJUSTICE
dc.subjectLOCAL GOVERNMENT
dc.subjectLOCAL REVENUE
dc.subjectMEASUREMENT ERROR
dc.subjectMERITOCRACY
dc.subjectMONOPOLY
dc.subjectMUNICIPAL AGENCIES
dc.subjectMUNICIPAL SERVICES
dc.subjectPENALTY
dc.subjectPOLICE
dc.subjectPOLITICAL ECONOMY
dc.subjectPOLITICAL PARTY
dc.subjectPOOR GOVERNANCE
dc.subjectPOVERTY REDUCTION
dc.subjectPRIMARY EDUCATION
dc.subjectPRIVATE GAIN
dc.subjectPROCUREMENT
dc.subjectPUBLIC
dc.subjectPUBLIC ADMINISTRATION
dc.subjectPUBLIC AFFAIRS
dc.subjectPUBLIC AGENCIES
dc.subjectPUBLIC AGENCY
dc.subjectPUBLIC CONTRACTS
dc.subjectPUBLIC CORRUPTION
dc.subjectPUBLIC ECONOMICS
dc.subjectPUBLIC EXPENDITURE
dc.subjectPUBLIC HOSPITALS
dc.subjectPUBLIC INSTITUTION
dc.subjectPUBLIC INSTITUTIONS
dc.subjectPUBLIC INVESTMENT
dc.subjectPUBLIC OFFICIAL
dc.subjectPUBLIC OFFICIALS
dc.subjectPUBLIC RESOURCES
dc.subjectPUBLIC SCHOOLS
dc.subjectPUBLIC SECTOR
dc.subjectPUBLIC SECTOR INSTITUTIONS
dc.subjectPUBLIC SECTOR MANAGEMENT
dc.subjectPUBLIC SECTOR PERFORMANCE
dc.subjectPUBLIC SERVICE
dc.subjectPUBLIC SERVICE DELIVERY
dc.subjectPUBLIC SERVICE PROVISION
dc.subjectPUBLIC SERVICES
dc.subjectRULE OF LAW
dc.subjectSOCIAL NETWORKS
dc.subjectSOCIAL SECURITY
dc.subjectSTATE AGENCIES
dc.subjectSTATE INSTITUTIONS
dc.subjectSTATE POWER
dc.subjectTAX
dc.subjectTAX ADMINISTRATION
dc.subjectTAX BASE
dc.subjectTRANSPARENCY
dc.subjectYOUNG PEOPLE
dc.titleHow Does Bribery Affect Public Service Delivery? Micro-Evidence from Service Users and Public Officials in Peruen
dspace.entity.typePublication
okr.crossref.titleHow Does Bribery Affect Public Service Delivery ? Micro-Evidence From Service Users And Public Officials In Peru
okr.date.doiregistration2025-04-10T11:12:01.966462Z
okr.doctypePublications & Research::Policy Research Working Paper
okr.doctypePublications & Research
okr.docurlhttp://documents.worldbank.org/curated/en/2008/01/8968936/bribery-affect-public-service-delivery-micro-evidence-service-users-public-officials-peru
okr.globalpracticeGovernance
okr.guid907081468293751633
okr.identifier.doi10.1596/1813-9450-4492
okr.identifier.externaldocumentum000158349_20080128090947
okr.identifier.internaldocumentum8968936
okr.identifier.reportWPS4492
okr.language.supporteden
okr.pdfurlhttp://www-wds.worldbank.org/external/default/WDSContentServer/WDSP/IB/2008/01/28/000158349_20080128090947/Rendered/PDF/wps4492.pdfen
okr.region.administrativeLatin America and Caribbean
okr.region.countryPeru
okr.topicPublic Sector Corruption and Anticorruption Measures
okr.topicPublic Sector Management and Reform
okr.topicGovernance::National Governance
okr.topicGovernance::Governance Indicators
okr.topicPublic Sector Economics and Finance
okr.topicPublic Sector Development
okr.unitDevelopment Research Group (DECRG)
okr.volume1 of 1
relation.isSeriesOfPublication26e071dc-b0bf-409c-b982-df2970295c87
relation.isSeriesOfPublication.latestForDiscovery26e071dc-b0bf-409c-b982-df2970295c87
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