Publication:
Consumer Protection Laws and Regulations in Deposit and Loan Services : A Cross-Country Analysis with a New Data Set

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dc.contributor.authorArdic, Oya Pinar
dc.contributor.authorIbrahim, Joyce A.
dc.contributor.authorMylenko, Nataliya
dc.date.accessioned2012-03-19T17:59:58Z
dc.date.available2012-03-19T17:59:58Z
dc.date.issued2011-01-01
dc.description.abstractConsumer protection and financial literacy can contribute to improved efficiency, transparency, competition, and access in retail financial markets by reducing information asymmetries and power imbalances between providers and users of financial services. Financial consumer protection has gained significance in policy debates, especially since the onset of the financial crisis in 2008. This paper presents the results of a survey on consumer protection regulations in 142 countries. The findings indicate that although consumer protection legislation is in place in the majority of countries, these do not necessarily address the issues specific to financial services. There is some evidence that enforcement powers and monitoring capacity are limited in many countries, obstructing the effective implementation of the existing regulations. Furthermore, independent third party dispute resolution mechanisms are not widespread. The paper also compiles comprehensive information on laws and regulations relevant for consumer protection and discusses a number of challenges related to empirical analyses of financial consumer protection to enable cross-country comparison.en
dc.identifierhttp://www-wds.worldbank.org/external/default/main?menuPK=64187510&pagePK=64193027&piPK=64187937&theSitePK=523679&menuPK=64187510&searchMenuPK=64187283&siteName=WDS&entityID=000158349_20110118134022
dc.identifier.doi10.1596/1813-9450-5536
dc.identifier.urihttps://hdl.handle.net/10986/3308
dc.languageEnglish
dc.relation.ispartofseriesPolicy Research working paper ; no. WPS 5536
dc.rightsCC BY 3.0 IGO
dc.rights.holderWorld Bank
dc.rights.urihttp://creativecommons.org/licenses/by/3.0/igo/
dc.subjectACCESS TO CREDIT
dc.subjectACCESS TO FINANCE
dc.subjectACCESS TO FINANCIAL SERVICES
dc.subjectACCESSIBILITY
dc.subjectADVERTISEMENT
dc.subjectADVERTISEMENTS
dc.subjectANNUAL PERCENTAGE RATE
dc.subjectANTI-MONEY LAUNDERING
dc.subjectAPR
dc.subjectARREARS
dc.subjectASYMMETRIC INFORMATION
dc.subjectATM
dc.subjectATMS
dc.subjectAVERAGE BALANCE
dc.subjectBANK ACCOUNTS
dc.subjectBANK CHARGES
dc.subjectBANK DEPOSIT
dc.subjectBANK DEPOSITS
dc.subjectBANK PRODUCT
dc.subjectBANKING ACCOUNT
dc.subjectBANKING SERVICES
dc.subjectBANKING SUPERVISION
dc.subjectBANKS
dc.subjectBASIC BANKING
dc.subjectBEHAVIORAL ECONOMICS
dc.subjectBIASES
dc.subjectBORROWER
dc.subjectBORROWING
dc.subjectBUSINESS LENDING
dc.subjectBUYERS
dc.subjectCALCULATION
dc.subjectCALCULATIONS
dc.subjectCAPITAL MARKET
dc.subjectCASH WITHDRAWALS
dc.subjectCHECKS
dc.subjectCOLLECTIVE INVESTMENT SCHEMES
dc.subjectCOMMERCIAL BANK
dc.subjectCOMMERCIAL BANKS
dc.subjectCOMMERCIAL TRANSACTIONS
dc.subjectCONSUMER
dc.subjectCONSUMER ACCESS
dc.subjectCONSUMER BEHAVIOR
dc.subjectCONSUMER COMPLAINTS
dc.subjectCONSUMER CREDIT
dc.subjectCONSUMER CREDIT PRODUCTS
dc.subjectCONSUMER FINANCE
dc.subjectCONSUMER LENDING
dc.subjectCONSUMER LOAN
dc.subjectCONSUMER LOANS
dc.subjectCONSUMER PROTECTION
dc.subjectCONSUMER PROTECTION LAW
dc.subjectCONSUMER PROTECTION LAWS
dc.subjectCONSUMER PROTECTION MEASURES
dc.subjectCONSUMER PROTECTIONS
dc.subjectCONSUMER RIGHTS
dc.subjectCONSUMERS
dc.subjectCONTRIBUTION
dc.subjectCOST OF CREDIT
dc.subjectCREDIT ALLOCATIONS
dc.subjectCREDIT BUREAUS
dc.subjectCREDIT CARD
dc.subjectCREDIT CARD ISSUERS
dc.subjectCREDIT CARDS
dc.subjectCREDIT FACILITIES
dc.subjectCREDIT INFORMATION
dc.subjectCREDIT INFORMATION BUREAUS
dc.subjectCREDIT INSTITUTIONS
dc.subjectCREDIT LINE
dc.subjectCREDIT MARKET
dc.subjectCREDIT MARKETS
dc.subjectCREDIT PRODUCTS
dc.subjectCREDIT REPORTING
dc.subjectCREDIT TRANSACTIONS
dc.subjectCREDITOR
dc.subjectCREDITS
dc.subjectCURRENT ACCOUNTS
dc.subjectCUSTOMER SERVICE
dc.subjectDEBT
dc.subjectDEBT COLLECTION
dc.subjectDEBTORS
dc.subjectDEBTS
dc.subjectDEPOSIT
dc.subjectDEPOSIT ACCOUNT
dc.subjectDEPOSIT ACCOUNTS
dc.subjectDEPOSIT INSURANCE
dc.subjectDEPOSITOR
dc.subjectDEPOSITORS
dc.subjectDEPOSITS
dc.subjectDEVELOPING FINANCIAL MARKET
dc.subjectDISCLOSURE OF INFORMATION
dc.subjectDISCLOSURE REQUIREMENT
dc.subjectDISCLOSURE REQUIREMENTS
dc.subjectEARNINGS
dc.subjectECONOMIC DEVELOPMENT
dc.subjectELECTRONIC BANKING
dc.subjectELECTRONIC PAYMENTS
dc.subjectENFORCEMENT MECHANISM
dc.subjectENFORCEMENT MECHANISMS
dc.subjectEQUAL ACCESS
dc.subjectEXCESSIVE INTEREST RATES
dc.subjectFEDERAL RESERVE
dc.subjectFEDERAL RESERVE BANK
dc.subjectFINANCES
dc.subjectFINANCIAL ACCESS
dc.subjectFINANCIAL ACTIVITY
dc.subjectFINANCIAL ADVISERS
dc.subjectFINANCIAL COMPANIES
dc.subjectFINANCIAL CONCEPTS
dc.subjectFINANCIAL CONSUMER
dc.subjectFINANCIAL CONSUMERS
dc.subjectFINANCIAL CRISIS
dc.subjectFINANCIAL EDUCATION
dc.subjectFINANCIAL EXPERIENCES
dc.subjectFINANCIAL INSTITUTION
dc.subjectFINANCIAL INSTITUTIONS
dc.subjectFINANCIAL INSTRUMENTS
dc.subjectFINANCIAL LITERACY
dc.subjectFINANCIAL LITERACY PROGRAMS
dc.subjectFINANCIAL MARKET
dc.subjectFINANCIAL MARKETS
dc.subjectFINANCIAL MATTERS
dc.subjectFINANCIAL PRODUCT
dc.subjectFINANCIAL PRODUCTS
dc.subjectFINANCIAL REGULATOR
dc.subjectFINANCIAL REGULATORS
dc.subjectFINANCIAL SECTOR
dc.subjectFINANCIAL SERVICE
dc.subjectFINANCIAL SERVICE PROVIDERS
dc.subjectFINANCIAL SERVICES
dc.subjectFINANCIAL SERVICES INDUSTRY
dc.subjectFINANCIAL SERVICES REGULATION
dc.subjectFINANCIAL STABILITY
dc.subjectFINANCIAL SYSTEM
dc.subjectFINANCIAL TRANSACTIONS
dc.subjectFOREIGN CURRENCY
dc.subjectGENERAL PUBLIC
dc.subjectGOVERNMENT INTERVENTION
dc.subjectGREATER ACCESS
dc.subjectGUARANTORS
dc.subjectHOUSEHOLD FINANCE
dc.subjectHOUSEHOLDS
dc.subjectID
dc.subjectILLITERACY
dc.subjectINCOME
dc.subjectINCOME GROUP
dc.subjectINCOME LEVELS
dc.subjectINDEBTEDNESS
dc.subjectINEQUALITY
dc.subjectINFORMATION ASYMMETRIES
dc.subjectINSTITUTIONAL CAPACITY
dc.subjectINSURANCE
dc.subjectINSURANCE COMPANIES
dc.subjectINTEREST RATE
dc.subjectINTEREST RATES
dc.subjectINTERNATIONAL BANK
dc.subjectINVESTING
dc.subjectINVESTMENT COMPANIES
dc.subjectKEY CHALLENGE
dc.subjectLENDERS
dc.subjectLIABILITY
dc.subjectLIFE INSURANCE
dc.subjectLOAN
dc.subjectLOAN CONTRACT
dc.subjectLOAN REPAYMENT
dc.subjectLOAN TERMS
dc.subjectLOW INCOME
dc.subjectLOW-INCOME
dc.subjectLOW-INCOME INDIVIDUALS
dc.subjectMARKETING
dc.subjectMEDIUM ENTERPRISES
dc.subjectMICROFINANCE
dc.subjectMICROFINANCE INSTITUTIONS
dc.subjectMINIMUM BALANCE
dc.subjectMONEY LENDING
dc.subjectMORTGAGE
dc.subjectMORTGAGE CREDIT
dc.subjectMORTGAGE MARKET
dc.subjectMORTGAGES
dc.subjectNATIONAL BANK
dc.subjectOFFICE OF FAIR TRADING
dc.subjectOUTSTANDING BALANCE
dc.subjectOVERDRAFT
dc.subjectPAYMENT SERVICE
dc.subjectPAYMENT SERVICES
dc.subjectPENSION
dc.subjectPENSIONS
dc.subjectPROTECTION OF CONSUMER
dc.subjectPROTECTION OF CONSUMERS
dc.subjectPUBLIC POLICY
dc.subjectPUBLIC-PRIVATE PARTNERSHIPS
dc.subjectREMITTANCE
dc.subjectREPAYMENT
dc.subjectRESEARCH ASSISTANCE
dc.subjectRESERVE BANK
dc.subjectRETAIL CREDIT
dc.subjectRETAIL FINANCIAL MARKETS
dc.subjectRETAIL FINANCIAL SERVICES
dc.subjectRETIREMENT
dc.subjectRETIREMENT SAVINGS
dc.subjectRETIREMENT SAVINGS ACCOUNTS
dc.subjectSALARIES
dc.subjectSALE
dc.subjectSALES
dc.subjectSAVINGS
dc.subjectSAVINGS ACCOUNTS
dc.subjectSCAM
dc.subjectSECURITIES
dc.subjectSOLVENCY
dc.subjectSTATE BANK
dc.subjectTOTAL COST
dc.subjectTRANSPARENCY OF INFORMATION
dc.subjectTYPES OF CONSUMER
dc.subjectUNEMPLOYMENT
dc.subjectUNION
dc.subjectUNREGULATED FINANCIAL INSTITUTIONS
dc.subjectURBAN DEVELOPMENT
dc.subjectUSURY
dc.subjectUTILITY BILLS
dc.subjectWAGES
dc.subjectWEB SITE
dc.subjectWITHDRAWAL
dc.subjectWITHDRAWAL FEES
dc.subjectWORTH
dc.titleConsumer Protection Laws and Regulations in Deposit and Loan Services : A Cross-Country Analysis with a New Data Seten
dspace.entity.typePublication
okr.crossref.titleConsumer protection laws and regulations in deposit and loan services: A cross-country analysis with a new data set
okr.date.disclosure2011-01-01
okr.date.doiregistration2025-04-10T11:34:55.818609Z
okr.doctypePublications & Research::Policy Research Working Paper
okr.docurlhttp://www-wds.worldbank.org/external/default/main?menuPK=64187510&pagePK=64193027&piPK=64187937&theSitePK=523679&menuPK=64187510&searchMenuPK=64187283&siteName=WDS&entityID=000158349_20110118134022
okr.guid963161468325148528
okr.identifier.doi10.1596/1813-9450-5536
okr.identifier.externaldocumentum000158349_20110118134022
okr.identifier.internaldocumentum13579278
okr.identifier.reportWPS5536
okr.language.supporteden
okr.pdfurlhttp://www-wds.worldbank.org/external/default/WDSContentServer/WDSP/IB/2011/01/18/000158349_20110118134022/Rendered/PDF/WPS5536.pdfen
okr.region.administrativeThe World Region
okr.region.administrativeThe World Region
okr.unitDevelopment Research Group (DECRG)
okr.volume1 of 1
relation.isSeriesOfPublication26e071dc-b0bf-409c-b982-df2970295c87
relation.isSeriesOfPublication.latestForDiscovery26e071dc-b0bf-409c-b982-df2970295c87
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