Publication: World Bank GovTech Operations in Tunisia: A Digital Transformation Case Study
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2024-04-10
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2024-04-10
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GovTech is a whole-of-government approach that promotes simple, efficient and transparent government with the citizen at the center of reforms. While earlier e-government programs focused on building IT systems for public administration and moving services online that often remained analog in design, GovTech strategies aim to provide citizen-centric services that are digital by design and coordinated across the government, and it prioritizes two-way interaction with citizens by mainstreaming citizen engagement.
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“World Bank. 2024. World Bank GovTech Operations in Tunisia: A Digital Transformation Case Study. © World Bank. http://hdl.handle.net/10986/41397 License: CC BY-NC 3.0 IGO.”
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