Publication: World Bank GovTech Operations in Tunisia: A Digital Transformation Case Study
Loading...
Date
2024-04-10
ISSN
Published
2024-04-10
Author(s)
Editor(s)
Abstract
GovTech is a whole-of-government approach that promotes simple, efficient and transparent government with the citizen at the center of reforms. While earlier e-government programs focused on building IT systems for public administration and moving services online that often remained analog in design, GovTech strategies aim to provide citizen-centric services that are digital by design and coordinated across the government, and it prioritizes two-way interaction with citizens by mainstreaming citizen engagement.
Link to Data Set
Citation
“World Bank. 2024. World Bank GovTech Operations in Tunisia: A Digital Transformation Case Study. © World Bank. http://hdl.handle.net/10986/41397 License: CC BY-NC 3.0 IGO.”
Associated URLs
Associated content
Other publications in this report series
Journal
Journal Volume
Journal Issue
Collections
Related items
Showing items related by metadata.
Publication World Bank GovTech Operations in Jordan(Washington, DC: World Bank, 2024-10-25)GovTech is a whole-of-government approach that promotes simple, efficient and transparent government with the citizen at the center of reforms. While earlier e-government programs focused on building IT systems for public administration and moving services online that often remained analog in design, GovTech strategies aim to provide citizen-centric services that are digital by design and coordinated across the government, and it prioritizes two-way interaction with citizens by mainstreaming citizen engagement.Publication World Bank GovTech Operations in Djibouti(Washington, DC: World Bank, 2023-04-10)GovTech is a whole-of-government approach that promotes simple, efficient and transparent government with the citizen at the center of reforms. While earlier e-government programs focused on building IT systems for public administration and moving services online that often remained analog in design, GovTech strategies aim to provide citizen-centric services that are digital by design and coordinated across the government, and it prioritizes two-way interaction with citizens by mainstreaming citizen engagement.Publication GovTech for Armenia(World Bank, Washington, DC, 2021-06-10)This note presents main findings of the GovTech snapshot assessment for Armenia forming part of a larger World Bank global engagement on GovTech and Advisory Services and Analytics (ASA) in the South Caucasus on transforming government services through digital innovations. The objective of the note is to conduct an initial GovTech stock-taking using the GovTech conceptual framework within the broader digital economy context. Starting with a first analytic phase in 2021 and to be continued through a second phase of implementation support in 2022, the assessment focuses on key thematic areas in line with client’s interest to help identify entry-points and reform options. It applies a simplified and customized version of the Digital Government Readiness Assessment Methodology (DGRA), assessing key thematic dimensions and developing a menu of reform options in line with client priorities. The note is structured in four sections. The first section presents the GovTech and Digital Economy conceptual framework. Section two includes key findings of the snapshot assessment for all nine dimensions of the DGRA. Section three propose potential reform opportunities based on entry-points identified in the assessment and customized to client priorities. These are presented below as a preliminary menu of reform options and as a basis for further discussion with Armenian counterparts. Finally, Section 4 presents different GovTech engagement options to deepen collaboration between the government of Armenia and the World Bank.Publication GovTech for Azerbaijan(World Bank, Washington, DC, 2021-06-10)This note presents main findings of the GovTech Snapshot Assessment for Azerbaijan, forming part of a larger World Bank global engagement on GovTech and Advisory Services and Analytics (ASA) in the South Caucasus focusing on transforming government services through digital innovations. The objective of the note is to conduct an initial GovTech stock-taking, using the GovTech conceptual framework within the broader Digital Economy context. Starting with a first analytical phase in 2021 and to be continued through a second phase of implementation support in 2022, the assessment focuses on key thematic areas in line with client interest to help identify entry-points and reform options. It applies a simplified and customized version of the Digital Government Readiness Assessment Methodology (DGRA), assessing key thematic dimensions and developing a menu of reform options in line with client priorities. The note is structured in four sections. The first section presents the GovTech and Digital Economy conceptual framework. Section two includes key findings of the snapshot assessment for all nine dimensions of the DGRA. Section three propose potential reform opportunities, based on entry-points identified in the assessment and customized to client priorities. Finally, Section 4 presents different engagement options to deepen collaboration between the government of Azerbaijan and the World Bank on GovTech.Publication GovTech for Georgia(World Bank, Washington, DC, 2021-06-10)This note presents main findings of the GovTech Snapshot Assessment for Georgia, forming part of a larger World Bank global engagement on GovTech and Advisory Services and Analytics (ASA) in the South Caucasus on Transforming Government Services through Digital Innovations. The objective of the note is to conduct an initial GovTech stock-taking, using the GovTech conceptual framework within the broader Digital Economy context. Starting with a first analytical phase in 2021 and to be continued through a second phase of implementation support in 2022, the assessment focuses on key thematic areas in line with client interest to help identify entry-points and reform options. It applies a simplified and customized version of the Digital Government Readiness Assessment Methodology (DGRA), assessing key thematic dimensions and developing a menu of reform options in line with client priorities.
Users also downloaded
Showing related downloaded files
Publication 2022 Investment Policy and Regulatory Review - Vietnam(World Bank Group, Washington, DC, 2022)This Investment Policy and Regulatory Review (IPRR) is organized as follows: section two provides an overview of the country’s investment policy framework, including the legal instruments regulating foreign investment, key institutions involved in investment promotion, as well as the country’s foreign investment promotion strategy; it also delineates the country’s international investment legal framework, including the country’s commitments under the World Trade Organization (WTO) and select international investment agreements (IIAs); sections three-six cover the country’s policies and domestic legal framework concerning different dimensions of the lifecycle of an investment: entry and establishment (section three), protection (four), incentives (five) and linkages (six); sections seven and eight explore emerging investment policy and regulatory areas, section seven considers outward FDI and section eight responsible investment; section nine focuses on city-specific investment policy and regulatory measures in the largest commercial center; and section 10 covers FDI in the digital economy.Publication Global Economic Prospects, January 2025(Washington, DC: World Bank, 2025-01-16)Global growth is expected to hold steady at 2.7 percent in 2025-26. However, the global economy appears to be settling at a low growth rate that will be insufficient to foster sustained economic development—with the possibility of further headwinds from heightened policy uncertainty and adverse trade policy shifts, geopolitical tensions, persistent inflation, and climate-related natural disasters. Against this backdrop, emerging market and developing economies are set to enter the second quarter of the twenty-first century with per capita incomes on a trajectory that implies substantially slower catch-up toward advanced-economy living standards than they previously experienced. Without course corrections, most low-income countries are unlikely to graduate to middle-income status by the middle of the century. Policy action at both global and national levels is needed to foster a more favorable external environment, enhance macroeconomic stability, reduce structural constraints, address the effects of climate change, and thus accelerate long-term growth and development.Publication Digital Progress and Trends Report 2023(Washington, DC: World Bank, 2024-03-05)Digitalization is the transformational opportunity of our time. The digital sector has become a powerhouse of innovation, economic growth, and job creation. Value added in the IT services sector grew at 8 percent annually during 2000–22, nearly twice as fast as the global economy. Employment growth in IT services reached 7 percent annually, six times higher than total employment growth. The diffusion and adoption of digital technologies are just as critical as their invention. Digital uptake has accelerated since the COVID-19 pandemic, with 1.5 billion new internet users added from 2018 to 2022. The share of firms investing in digital solutions around the world has more than doubled from 2020 to 2022. Low-income countries, vulnerable populations, and small firms, however, have been falling behind, while transformative digital innovations such as artificial intelligence (AI) have been accelerating in higher-income countries. Although more than 90 percent of the population in high-income countries was online in 2022, only one in four people in low-income countries used the internet, and the speed of their connection was typically only a small fraction of that in wealthier countries. As businesses in technologically advanced countries integrate generative AI into their products and services, less than half of the businesses in many low- and middle-income countries have an internet connection. The growing digital divide is exacerbating the poverty and productivity gaps between richer and poorer economies. The Digital Progress and Trends Report series will track global digitalization progress and highlight policy trends, debates, and implications for low- and middle-income countries. The series adds to the global efforts to study the progress and trends of digitalization in two main ways: · By compiling, curating, and analyzing data from diverse sources to present a comprehensive picture of digitalization in low- and middle-income countries, including in-depth analyses on understudied topics. · By developing insights on policy opportunities, challenges, and debates and reflecting the perspectives of various stakeholders and the World Bank’s operational experiences. This report, the first in the series, aims to inform evidence-based policy making and motivate action among internal and external audiences and stakeholders. The report will bring global attention to high-performing countries that have valuable experience to share as well as to areas where efforts will need to be redoubled.Publication Is US Trade Policy Reshaping Global Supply Chains ?(World Bank, Washington, DC, 2023-11-01)This paper examines the reshaping of supply chains using detailed US 10-digit import data (tariff-line level) between 2017 and 2022. The results show that while US-China decoupling in bilateral trade is real, supply chains remain intertwined with China. Over the period, China’s share of US imports fell from 22 to 16 percent. The paper shows that the decline is due to US tariffs. US imports from China are being replaced with imports from large developing countries with revealed comparative advantage in a product. Countries replacing China tend to be deeply integrated into China’s supply chains and are experiencing faster import growth from China, especially in strategic industries. Put differently, to displace China on the export side, countries must embrace China’s supply chains. Within products, the reorientation of trade is consistent with a “China + 1” strategy, as opposed to diversified sourcing across multiple countries. There is some evidence of nearshoring, but it is exclusive to border nations, and there is no consistent evidence of reshoring. Despite the significant reshaping, China remained the top supplier of imported goods to the US in 2022.Publication Benefits and Risks of Financial Globalization : Challenges for Developing Countries(Federal Reserve Bank of Atlanta, 2004-06)This paper discusses the benefits and risks that financial globalization entails for developing countries. Financial globalization can lead to large benefits, particularly to the development of the financial system. But financial globalization can also come with crises and contagion. The net effect of financial globalization is likely positive in the long run, with risks being more prevalent right after countries liberalize. So far, only some countries, sectors, and firms have taken advantage of globalization. As financial systems turn global, governments lose policy instruments, so there is an increasing scope for some form of international financial policy cooperation.