Publication:
Global Survey on Consumer Protection and Financial Literacy : Oversight Frameworks and Practices in 114 Economies

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dc.contributor.authorWorld Bank
dc.date.accessioned2014-07-22T18:50:35Z
dc.date.available2014-07-22T18:50:35Z
dc.date.issued2014
dc.description.abstractFinancial consumer protection and financial education policies, in conjunction with the regulation of financial institutions and markets, need to ensure safe access to financial services and support financial stability and financial inclusion objectives. Consumer protection and financial literacy can contribute to improved efficiency, transparency, competition, and access to retail financial markets by reducing information asymmetries and power imbalances among providers and users of financial services. Rapid progress toward widespread financial inclusion must be appropriately complemented with checks and balances that ensure a responsible provision of financial services and products. A number of international efforts are in place to improve dialogue and identify best practices in financial consumer protection. To contribute to the international dialogue on financial consumer protection the World Bank in conjunction with Fin-CoNet, an international cooperation platform for supervisory agencies in the area of financial consumer protection, conducted a global survey on consumer protection and financial literacy to collect information from financial regulatory agencies in 114 economies. This brief summarizes the key results of the survey and accompanies the release of the data collected to provide timely feedback on the results.en
dc.identifierhttp://documents.worldbank.org/curated/en/2013/01/19691922/global-survey-consumer-protection-financial-literacy-vol-2-2-oversight-frameworks-practices-114-economies
dc.identifier.doi10.1596/18978
dc.identifier.urihttps://hdl.handle.net/10986/18978
dc.languageEnglish
dc.language.isoen_US
dc.publisherWashington, DC
dc.rightsCC BY 3.0 IGO
dc.rights.urihttp://creativecommons.org/licenses/by/3.0/igo/
dc.subjectACCESS TO FINANCIAL SERVICES
dc.subjectACCESSIBILITY
dc.subjectADMINISTRATIVE COSTS
dc.subjectADVERTISEMENT
dc.subjectADVERTISEMENTS
dc.subjectAFFORDABILITY
dc.subjectAMOUNT OF LOANS
dc.subjectANNUAL INCOME
dc.subjectANNUAL PERCENTAGE RATE
dc.subjectANNUAL PERCENTAGE RATES
dc.subjectAPPLICATION FORM
dc.subjectAPR
dc.subjectATM
dc.subjectATM NETWORK
dc.subjectAWARENESS CAMPAIGNS
dc.subjectBANK CREDIT
dc.subjectBANK CUSTOMER
dc.subjectBANKING PRODUCTS
dc.subjectBANKS
dc.subjectBASIC FINANCIAL SERVICES
dc.subjectBEHAVIORAL ECONOMICS
dc.subjectBEST PRACTICES
dc.subjectBIASES
dc.subjectBORROWER
dc.subjectBORROWING
dc.subjectCAPITAL MARKETS
dc.subjectCENTRAL BANK
dc.subjectCHECKS
dc.subjectCOMMERCIAL BANKS
dc.subjectCONSUMER
dc.subjectCONSUMER COMPLAINT
dc.subjectCONSUMER CONFIDENCE
dc.subjectCONSUMER CREDIT
dc.subjectCONSUMER FINANCE
dc.subjectCONSUMER FINANCIAL MARKETS
dc.subjectCONSUMER LOANS
dc.subjectCONSUMER PROTECTION
dc.subjectCONSUMER PROTECTION LAW
dc.subjectCONSUMER PROTECTION LAWS
dc.subjectCONSUMER PROTECTION MEASURES
dc.subjectCONSUMER RIGHTS
dc.subjectCONSUMERS
dc.subjectCONTRIBUTION
dc.subjectCONTRIBUTIONS
dc.subjectCOOPERATIVE CREDIT
dc.subjectCOOPERATIVES
dc.subjectCOST OF CREDIT
dc.subjectCREDIT ASSOCIATIONS
dc.subjectCREDIT CARD
dc.subjectCREDIT CARDS
dc.subjectCREDIT INFORMATION
dc.subjectCREDIT INFORMATION SYSTEM
dc.subjectCREDIT INSTITUTIONS
dc.subjectCREDIT PRODUCT
dc.subjectCREDIT PRODUCTS
dc.subjectCREDIT PROVIDERS
dc.subjectCREDIT RISK
dc.subjectCREDIT UNIONS
dc.subjectCREDIT WORTHINESS
dc.subjectCREDITOR
dc.subjectCURRENCY
dc.subjectCURRENT ACCOUNT
dc.subjectDEALING WITH BANKS
dc.subjectDEBT
dc.subjectDEBT COLLECTION
dc.subjectDEBT COLLECTOR
dc.subjectDEBT SERVICE
dc.subjectDEBTS
dc.subjectDEPOSIT
dc.subjectDEPOSIT INSURANCE
dc.subjectDEPOSIT PRODUCTS
dc.subjectDEPOSITORS
dc.subjectDEVELOPMENT FINANCE
dc.subjectDEVELOPMENT FINANCE INSTITUTIONS
dc.subjectDISCLOSURE REQUIREMENTS
dc.subjectDISCRIMINATION
dc.subjectDISPOSABLE INCOME
dc.subjectDISPUTE RESOLUTION
dc.subjectECONOMIC EMPOWERMENT
dc.subjectECONOMIC SYSTEM
dc.subjectEXCHANGE COMMISSION
dc.subjectEXCHANGE RATE
dc.subjectEXISTING DEBTS
dc.subjectFAIR TRADING
dc.subjectFEDERAL RESERVE
dc.subjectFINANCIAL ARRANGEMENTS
dc.subjectFINANCIAL COMPANIES
dc.subjectFINANCIAL CONCEPTS
dc.subjectFINANCIAL CONSUMER
dc.subjectFINANCIAL CONSUMERS
dc.subjectFINANCIAL CRISIS
dc.subjectFINANCIAL DECISION
dc.subjectFINANCIAL DEVELOPMENT
dc.subjectFINANCIAL DISCLOSURE
dc.subjectFINANCIAL EDUCATION
dc.subjectFINANCIAL EDUCATION ACTIVITIES
dc.subjectFINANCIAL EDUCATION EFFORTS
dc.subjectFINANCIAL GROUPS
dc.subjectFINANCIAL INDUSTRY
dc.subjectFINANCIAL INNOVATION
dc.subjectFINANCIAL INSTABILITY
dc.subjectFINANCIAL INSTITUTION
dc.subjectFINANCIAL INSTITUTIONS
dc.subjectFINANCIAL ISSUES
dc.subjectFINANCIAL LITERACY
dc.subjectFINANCIAL MARKET
dc.subjectFINANCIAL MARKETS
dc.subjectFINANCIAL NEEDS
dc.subjectFINANCIAL PRODUCT
dc.subjectFINANCIAL PRODUCTS
dc.subjectFINANCIAL PROVIDER
dc.subjectFINANCIAL REGULATION
dc.subjectFINANCIAL REGULATORS
dc.subjectFINANCIAL SECTOR
dc.subjectFINANCIAL SECTOR REGULATION
dc.subjectFINANCIAL SECTORS
dc.subjectFINANCIAL SERVICE
dc.subjectFINANCIAL SERVICE PROVIDER
dc.subjectFINANCIAL SERVICE PROVIDERS
dc.subjectFINANCIAL SERVICES
dc.subjectFINANCIAL SERVICES AUTHORITY
dc.subjectFINANCIAL SERVICES PROVIDERS
dc.subjectFINANCIAL STABILITY
dc.subjectFINANCIAL SYSTEM
dc.subjectFINANCIAL SYSTEMS
dc.subjectFINANCIAL TRANSACTION
dc.subjectFIXED RATE
dc.subjectFOREIGN CURRENCY
dc.subjectFORMAL FINANCIAL INSTITUTIONS
dc.subjectFORMAL FINANCIAL SERVICES
dc.subjectGENERAL PUBLIC
dc.subjectHOUSEHOLDS
dc.subjectINCOME
dc.subjectINCOME GROUPS
dc.subjectINDEBTEDNESS
dc.subjectINFORMATION ASYMMETRIES
dc.subjectINFORMED CONSUMERS
dc.subjectINFORMED DECISIONS
dc.subjectINSURANCE
dc.subjectINSURANCE COMPANIES
dc.subjectINSURANCE POLICY
dc.subjectINTEREST CHARGES
dc.subjectINTEREST RATE
dc.subjectINTEREST RATES
dc.subjectINTERNATIONAL BANK
dc.subjectINVESTMENT PRODUCTS
dc.subjectLEGAL FRAMEWORK
dc.subjectLENDER
dc.subjectLENDER OF LAST RESORT
dc.subjectLENDERS
dc.subjectLIABILITY
dc.subjectLOAN
dc.subjectLOAN OFFICERS
dc.subjectLOAN REPAYMENTS
dc.subjectLONG-TERM SAVINGS
dc.subjectMARKET ECONOMIES
dc.subjectMICROFINANCE
dc.subjectMICROFINANCE INSTITUTIONS
dc.subjectMINIMUM BALANCE
dc.subjectMODERN FINANCIAL SYSTEM
dc.subjectMONETARY POLICY
dc.subjectMONEY LENDING
dc.subjectMORTGAGE
dc.subjectMORTGAGE LENDING
dc.subjectMORTGAGE LOANS
dc.subjectMORTGAGE MARKETS
dc.subjectMORTGAGES
dc.subjectNATIONAL INSURANCE
dc.subjectOUTSTANDING BALANCE
dc.subjectPAYMENT SERVICES
dc.subjectPENSION PRODUCTS
dc.subjectPENSIONERS
dc.subjectPENSIONS
dc.subjectPREDATORY LENDING
dc.subjectPRIVATE PENSION
dc.subjectPRIVATE PENSION FUNDS
dc.subjectPROTECTION OF CONSUMER
dc.subjectPROVIDERS OF CREDIT
dc.subjectPRUDENTIAL SUPERVISION
dc.subjectPUBLIC AWARENESS
dc.subjectPURCHASING POWER
dc.subjectQUESTIONNAIRE
dc.subjectQUESTIONNAIRES
dc.subjectRAPID GROWTH
dc.subjectREGULATORY AUTHORITY
dc.subjectREGULATORY FRAMEWORK
dc.subjectREPAYMENT
dc.subjectREPAYMENTS
dc.subjectRESERVE BANK
dc.subjectRESPONSIBILITIES
dc.subjectRETAIL BANKING
dc.subjectRETAIL FINANCIAL MARKETS
dc.subjectRETAIL FINANCIAL SERVICES
dc.subjectRETIREMENT
dc.subjectRETIREMENT SAVINGS
dc.subjectRISK MANAGEMENT
dc.subjectSALE
dc.subjectSALES
dc.subjectSAVINGS
dc.subjectSECURITIES
dc.subjectSOCIAL RESPONSIBILITY
dc.subjectSOURCE OF INCOME
dc.subjectSTAKEHOLDERS
dc.subjectSUPERVISORY AUTHORITY
dc.subjectTOTAL COST
dc.subjectTRAINING MATERIALS
dc.subjectTRANSACTION
dc.subjectUNIVERSAL FINANCIAL ACCESS
dc.subjectUNREGULATED FINANCIAL INSTITUTIONS
dc.subjectWITHDRAWAL
dc.titleGlobal Survey on Consumer Protection and Financial Literacy : Oversight Frameworks and Practices in 114 Economiesen
dspace.entity.typePublication
okr.date.disclosure2014-06-18
okr.date.doiregistration2025-05-05T11:51:34.316049Z
okr.doctypePublications & Research::Working Paper
okr.doctypePublications & Research
okr.docurlhttp://documents.worldbank.org/curated/en/2013/01/19691922/global-survey-consumer-protection-financial-literacy-vol-2-2-oversight-frameworks-practices-114-economies
okr.globalpracticeFinance and Markets
okr.globalpracticeTransport and ICT
okr.globalpracticeTrade and Competitiveness
okr.guid775401468171251449
okr.guid815911468154453508
okr.identifier.externaldocumentum000442464_20140618134414
okr.identifier.internaldocumentum19691922
okr.identifier.report88773
okr.language.supporteden
okr.pdfurlhttp://www-wds.worldbank.org/external/default/WDSContentServer/WDSP/IB/2014/06/18/000442464_20140618134414/Rendered/PDF/887730WP0v20P10port0CPFL0Box385258B.pdfen
okr.sectorFinance
okr.sectorFinance :: Micro- and SME finance
okr.themeFinancial and private sector development :: Small and medium enterprise support
okr.themeFinancial and private sector development :: Other financial and private sector development
okr.topicFinance and Financial Sector Development::Access to Finance
okr.topicFinance and Financial Sector Development::Financial Literacy
okr.topicPrivate Sector Development::Emerging Markets
okr.topicFinance and Financial Sector Development::Debt Markets
okr.topicPrivate Sector Development::E-Business
okr.unitFinancial Inclusion and Infrastructure Global Practice
okr.volume2 of 2
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