Publication:
Motivating Teams: Private Feedback and Public Recognition at Work

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dc.contributor.authorDelavallade, Clara
dc.date.accessioned2021-04-19T13:34:04Z
dc.date.available2021-04-19T13:34:04Z
dc.date.issued2021-04
dc.description.abstractAside from money, what works best to incentivize teams? Using a randomized field experiment, this paper tests whether fixed-wage workers respond better to receiving private feedback on performance or to competing for public recognition. Female school feeding teams in 450 South African schools were randomly assigned to receiving (i) private feedback: information on performance and ranking using scorecards, (ii) public recognition: public ceremony award for top performers, (iii) both feedback and award, or (iv) no intervention. The analysis yields two main findings. First, while private feedback and public award are more effective when offered separately, receiving feedback on performance boosts teams’ effort more than public recognition. Second, image motivation crowds out intrinsic motivation, especially for low-ability teams. This suggests that providing performance feedback can be an effective policy for leveraging intrinsic motivation and improving service delivery, more so than mechanisms leveraging image motivation.en
dc.identifierhttp://documents.worldbank.org/curated/en/579061618249094209/Motivating-Teams-Private-Feedback-and-Public-Recognition-at-Work
dc.identifier.doi10.1596/1813-9450-9621
dc.identifier.urihttps://hdl.handle.net/10986/35443
dc.languageEnglish
dc.publisherWorld Bank, Washington, DC
dc.relation.ispartofseriesPolicy Research Working Paper;No. 9621
dc.rightsCC BY 3.0 IGO
dc.rights.holderWorld Bank
dc.rights.urihttp://creativecommons.org/licenses/by/3.0/igo
dc.subjectFEEDBACK
dc.subjectRECOGNITION REWARDS
dc.subjectMOTIVATION
dc.subjectWORK INCENTIVE
dc.subjectAFRICA GENDER POLICY
dc.subjectGENDER INNOVATION LAB
dc.subjectWOMEN AND SOCIAL NORMS
dc.titleMotivating Teamsen
dc.title.subtitlePrivate Feedback and Public Recognition at Worken
dc.typeWorking Paperen
dc.typeDocument de travailfr
dc.typeDocumento de trabajoes
dspace.entity.typePublication
okr.crossref.titleMotivating Teams: Private Feedback and Public Recognition at Work
okr.date.disclosure2021-04-12
okr.date.doiregistration2025-04-10T11:26:51.785581Z
okr.doctypePublications & Research
okr.doctypePublications & Research::Policy Research Working Paper
okr.docurlhttp://documents.worldbank.org/curated/en/579061618249094209/Motivating-Teams-Private-Feedback-and-Public-Recognition-at-Work
okr.guid579061618249094209
okr.identifier.doi10.1596/1813-9450-9621
okr.identifier.externaldocumentum090224b0884b6008_1_0
okr.identifier.internaldocumentum32990319
okr.identifier.reportWPS9621
okr.importedtrueen
okr.language.supporteden
okr.pdfurlhttp://documents.worldbank.org/curated/en/579061618249094209/pdf/Motivating-Teams-Private-Feedback-and-Public-Recognition-at-Work.pdfen
okr.region.administrativeAfrica
okr.region.administrativeAfrica Eastern and Southern (AFE)
okr.region.countrySouth Africa
okr.statistics.combined1395
okr.statistics.dr579061618249094209
okr.statistics.drstats874
okr.topicHealth, Nutrition and Population::Health Service Management and Delivery
okr.topicHealth, Nutrition and Population::Nutrition
okr.unitGender Innovation Lab, Africa Region
relation.isSeriesOfPublication26e071dc-b0bf-409c-b982-df2970295c87
relation.isSeriesOfPublication.latestForDiscovery26e071dc-b0bf-409c-b982-df2970295c87
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