Publication:
Cross-Country Empirical Analysis of GovTech Platforms on Citizen Engagement

Simple item page
dc.contributor.authorDiakite, Maimouna
dc.contributor.authorWandaogo, Abdoul Akim
dc.date.accessioned2024-03-07T18:57:33Z
dc.date.available2024-03-07T18:57:33Z
dc.date.issued2024-03-05
dc.description.abstractCountries worldwide are implementing GovTech reforms to modernize the public sector and achieve better performance while responding to citizens’ needs. At its core, GovTech represents a whole-of-government approach to public sector modernization, which emphasizes three critical aspects: (i) citizen-centric public services that are universally accessible; (ii) a whole-of-government approach to digital government transformation; and (iii) simple, efficient, and transparent government systems. Within this context, strengthening citizen engagement is crucial to ensure accountability, improve public policy quality, and enhance service delivery. Accordingly, this study aims to be the first cross-country empirical assessment of the impact of GovTech platforms, which can allow citizens to: (i) participate in policy decision-making and (ii) provide feedback on public service delivery. Using a large sample of 176 countries, the study assesses the impact of the implementation of national platforms that allow citizens to participate more effectively. This research employs entropy balancing as the main identification strategy, as well as propensity score matching and ordinary least squares regressions on the matching sample as alternatives. Additional robustness checks were performed using alternative GovTech Maturity Index 2022 data and by considering the possibility of a slower diffusion of the technology. A sensitivity analysis, considering the role of governance, political and institutional factors, as well as the level of development, is likewise performed. The results show a significant and positive impact of GovTech platforms on citizen engagement. Similarly, democracy and the equal distribution of political power have strong and positive effects on citizen engagement. By contrast, public sector corruption negatively and significantly impacts citizen engagement. The findings also provide evidence that GovTech platforms are more effective in fostering citizen engagement in high-income economies and in countries where the government is efficient, institutional and social fragility is low, and there is no conflict or only low-intensity conflict. The results of an Africa-focused analysis indicate that African countries that have adopted such digital platforms likewise experience an increase in citizen engagement.en
dc.identifierhttp://documents.worldbank.org/curated/en/099544503052420775/IDU1e2fc782f13ddb14ac41ae801f190d313322f
dc.identifier.doi10.1596/1813-9450-10716
dc.identifier.urihttps://hdl.handle.net/10986/41158
dc.languageEnglish
dc.publisherWashington, DC: World Bank
dc.relation.ispartofseriesPolicy Research Working Paper; 10716
dc.rightsCC BY 3.0 IGO
dc.rights.holderWorld Bank
dc.rights.urihttps://creativecommons.org/licenses/by/3.0/igo/
dc.subjectGOVTECH
dc.subjectGOVTECH REFORM
dc.subjectPUBLIC SECTOR MODERNIZATION
dc.subjectCITIZEN ENGAGEMENT
dc.subjectGOVTECH MATURITY INDEX
dc.titleCross-Country Empirical Analysis of GovTech Platforms on Citizen Engagementen
dspace.entity.typePublication
okr.associatedcontenthttps://reproducibility.worldbank.org/index.php/catalog/180 Link to data and reproducibility package
okr.crossref.titleCross-Country Empirical Analysis of Govtech Platforms on Citizen Engagement
okr.date.disclosure2024-03-05
okr.date.lastmodified2024-03-05T00:00:00Zen
okr.doctypePolicy Research Working Paper
okr.doctypePublications & Research
okr.docurlhttp://documents.worldbank.org/curated/en/099544503052420775/IDU1e2fc782f13ddb14ac41ae801f190d313322f
okr.guid099544503052420775
okr.identifier.docmidIDU-e2fc782f-3ddb-4ac4-ae80-f190d313322f
okr.identifier.doi10.1596/1813-9450-10716
okr.identifier.doihttps://doi.org/10.1596/1813-9450-10716
okr.identifier.externaldocumentum34275365
okr.identifier.internaldocumentum34275365
okr.identifier.reportWPS10716
okr.import.id3371
okr.importedtrueen
okr.language.supporteden
okr.pdfurlhttp://documents.worldbank.org/curated/en/099544503052420775/pdf/IDU1e2fc782f13ddb14ac41ae801f190d313322f.pdfen
okr.region.geographicalWorld
okr.topicGovernance::E-Government
okr.unitEFI-GOV-Public Administration (EGVPA)
okr.volume1
relation.isSeriesOfPublication26e071dc-b0bf-409c-b982-df2970295c87
relation.isSeriesOfPublication.latestForDiscovery26e071dc-b0bf-409c-b982-df2970295c87
Files
Original bundle
Now showing 1 - 2 of 2
Thumbnail Image
Name:
IDU1e2fc782f13ddb14ac41ae801f190d313322f.pdf
Size:
1.33 MB
Format:
Adobe Portable Document Format
Download
No Thumbnail Available
Name:
IDU1e2fc782f13ddb14ac41ae801f190d313322f.txt
Size:
113.6 KB
Format:
Plain Text
Download
License bundle
Now showing 1 - 1 of 1
No Thumbnail Available
Name:
license.txt
Size:
1.71 KB
Format:
Plain Text
Description:
Download
Collections
Policy Research Working Papers