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Amplifying People’s Voices: Opportunities for Mainstreaming Citizen Engagement Through Digital Technologies

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dc.contributor.authorWorld Bank
dc.date.accessioned2023-11-08T19:12:27Z
dc.date.available2023-11-08T19:12:27Z
dc.date.issued2022-03-07
dc.description.abstractThis paper focuses on how digital technologies can be used to increase Citizen Engagement in global development work and how private and public sector organizations can partner with or support World Bank Group (WBG) initiatives in this space. Citizen Engagement (CE) is a vital, required, part of all WBG-financed projects.Defined at its most basic as “two-way interactions” between citizens and governments, it covers a wide range of activities that empower citizens to make better decisions, give inputs into projects affecting their communities, and help them be heard in public matters. Citizen Engagement takes many forms, called mechanisms, and serves many functions as evidenced by their names: Grievance Redress Mechanism, Community Score Cards, Participatory Budgeting, and Social Audit, for example. CE covers a spectrum of citizen interactions – Inform, Consult, Collaborate, and Empower. CE has the end goals of: amplifying the voice and agency of citizens; increasing trust, transparency and accountability; and fostering the creation and expansion of civilsociety. Research consistently shows that more vocal and active citizens, empowered by CE mechanisms of all types, consistently boost key metrics in development projects, improve government services and responsiveness, and promote continued civic participation after projects are completed.en
dc.identifierhttp://documents.worldbank.org/curated/en/099102523151025995/P1761170f623290bb0bf180e85c05a24113
dc.identifier.doi10.1596/40585
dc.identifier.urihttps://openknowledge.worldbank.org/handle/10986/40585
dc.languageEnglish
dc.language.isoen
dc.publisherWashington, DC
dc.rightsCC BY-NC 3.0 IGO
dc.rights.holderWorld Bank
dc.rights.urihttps://creativecommons.org/licenses/by-nc/3.0/igo
dc.subjectSOCIAL SUSTAINABILITY
dc.subjectCITIZEN ENGAGEMENT
dc.subjectCLU
dc.subjectINCLUSION
dc.subjectCITIZEN AGENCY
dc.subjectDEVELOPMENT PROJECT SUCCESS
dc.subjectDIGITAL DEVELOPMENT PARTNERSHIP
dc.titleAmplifying People’s Voicesen
dc.title.subtitleOpportunities for Mainstreaming Citizen Engagement Through Digital Technologiesen
dc.typeWorking Paper
dspace.entity.typePublication
okr.crossref.titleAmplifying People’s Voices: Opportunities for Mainstreaming Citizen Engagement Through Digital Technologies
okr.date.disclosure2023-10-25
okr.date.lastmodified2023-10-25T00:00:00Zen
okr.doctypeReport
okr.doctypePublications & Research
okr.docurlhttp://documents.worldbank.org/curated/en/099102523151025995/P1761170f623290bb0bf180e85c05a24113
okr.guid099102523151025995
okr.identifier.docmidP176117-f623293a-bf74-4ebb-bf18-e85c05a24113
okr.identifier.doihttp://dx.doi.org/10.1596/40585
okr.identifier.externaldocumentum34185591
okr.identifier.internaldocumentum34185591
okr.identifier.report185497
okr.import.id2252
okr.importedtrueen
okr.language.supporteden
okr.pdfurlhttp://documents.worldbank.org/curated/en/099102523151025995/pdf/P1761170f623290bb0bf180e85c05a24113.pdfen
okr.topicSocial Development::Participations and Civic Engagement
okr.topicScience and Technology Development::Technology Innovation
okr.topicInformation and Communication Technologies::Poverty Reduction & ICT
okr.unitSocial PM (SSIGL)
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