Publication:
India - Improving Urban Water Supply and Sanitation Services : Lessons from Business Plans for Maharashtra, Rajasthan, Haryana and International Good Practices

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dc.contributor.authorWorld Bank
dc.date.accessioned2012-12-05T19:02:15Z
dc.date.available2012-12-05T19:02:15Z
dc.date.issued2012-07
dc.description.abstractThe purpose of this report is to distill lessons learnt for improving Water Supply and Sanitation (WSS) services in India, by reference to the recent WSS business plans prepared for the three states of Maharashtra, Rajasthan and Haryana and from various studies carried out by the World Bank on international good practices in urban water service delivery. The report culls out the core elements of the WSS reform program and proposes how such reforms might be implemented. The intended audience for this report is policy makers at the national and state levels, sector professionals and practitioners. The report identifies the key elements of a state-wide program for improving WSS services and accountability on the basis of the following three pillars: i) policies and institutions: appropriate policies and institutional arrangements that clarify the roles and responsibilities of key actors, and which create service providers that are efficient, accountable and customer focused with sufficient autonomy to manage their affairs in a professional manner; ii) infrastructure and financing: medium term infrastructure development program with appropriate financial frameworks that encourage service providers to rely increasingly on user fees and, later on, loans as their main sources of financing. Any subsidies within that framework should be provided in a targeted and transparent manner to support government policies; and iii) capacity building for professional services: ensuring well trained, knowledgeable and motivated staff to deliver the services in a high quality manner. To put the sector in context, the report begins by summarizing the results of various international studies undertaken over the last several years by the World Bank to better understand the makings of well run public WSS companies. These findings point towards the need to establish sectors which encourage the development of autonomous, accountable and customer oriented service providers. Within that framework the report provides suggestions on practical steps that can be taken by governments and service providers.en
dc.identifierhttp://documents.worldbank.org/curated/en/2012/07/16498865/india-improving-urban-water-supply-sanitation-service-provision-vol-1-2-lessons-business-plans-maharashtra-rajasthan-haryana-international-good-practices
dc.identifier.doi10.1596/11902
dc.identifier.urihttps://hdl.handle.net/10986/11902
dc.languageEnglish
dc.language.isoen_US
dc.publisherWashington, DC
dc.rightsCC BY 3.0 IGO
dc.rights.holderWorld Bank
dc.rights.urihttp://creativecommons.org/licenses/by/3.0/igo/
dc.subjectACCESS TO CAPITAL
dc.subjectACCOUNTABILITY TO CUSTOMERS
dc.subjectASSET HOLDING COMPANY
dc.subjectASSET OWNERSHIP
dc.subjectBASIC SANITATION
dc.subjectBLOCK TARIFF
dc.subjectBOARD MEMBERS
dc.subjectBOARDS OF DIRECTORS
dc.subjectBOOT
dc.subjectBUILD-OWN
dc.subjectBULK WATER
dc.subjectCAPACITY BUILDING
dc.subjectCAPACITY BUILDING EFFORTS
dc.subjectCAPITAL COSTS
dc.subjectCAPITAL EXPENDITURE
dc.subjectCAPITAL EXPENDITURES
dc.subjectCAPITAL MARKETS
dc.subjectCASH FLOWS
dc.subjectCENTRAL GOVERNMENT
dc.subjectCOLLECTION OF WATER
dc.subjectCOMMERCIAL OPERATIONS
dc.subjectCOMMUNITY PARTICIPATION
dc.subjectCOMPANY LAW
dc.subjectCONSENSUS BUILDING
dc.subjectCONTRACT MANAGEMENT
dc.subjectCONTRACTUAL OBLIGATIONS
dc.subjectCORPORATION
dc.subjectCORPORATIZATION
dc.subjectCOST OF WATER
dc.subjectCOST RECOVERY
dc.subjectCOST RECOVERY MECHANISMS
dc.subjectCREDITWORTHINESS
dc.subjectCROSS SUBSIDIES
dc.subjectCUBIC METER
dc.subjectCUBIC METER OF WATER
dc.subjectCUSTOMER RELATIONS
dc.subjectDECISION MAKERS
dc.subjectDELIVERY OF SERVICES
dc.subjectDEPRECIATION
dc.subjectDISPUTE RESOLUTION
dc.subjectDISPUTE RESOLUTION MECHANISMS
dc.subjectDOMESTIC CONNECTIONS
dc.subjectDRINKING WATER
dc.subjectECONOMIC REGULATION
dc.subjectEQUITY INVESTORS
dc.subjectEXPANSION
dc.subjectFINANCIAL INCENTIVES
dc.subjectFINANCIAL INSTITUTIONS
dc.subjectFINANCIAL VIABILITY
dc.subjectFINANCING WATER SUPPLY
dc.subjectFIRMS
dc.subjectFLAT FEE
dc.subjectGOVERNANCE OF WATER
dc.subjectGOVERNANCE OF WATER SUPPLY
dc.subjectGOVERNMENT FUNDING
dc.subjectGOVERNMENT POLICIES
dc.subjectHOUSEHOLDS
dc.subjectIMPROVING SERVICE DELIVERY
dc.subjectINDEPENDENT REGULATION
dc.subjectINDEPENDENT REGULATOR
dc.subjectINFRASTRUCTURE DEVELOPMENT
dc.subjectINFRASTRUCTURE FINANCE
dc.subjectINFRASTRUCTURE INVESTMENT
dc.subjectINVESTMENT DECISIONS
dc.subjectINVESTMENT FINANCING
dc.subjectINVESTMENT PROGRAM
dc.subjectLARGE CITIES
dc.subjectLEAST COST
dc.subjectLENDERS
dc.subjectLICENSING
dc.subjectLOW INCOME AREAS
dc.subjectLOWER LEVELS OF GOVERNMENT
dc.subjectMAINTENANCE COSTS
dc.subjectMARGINAL COST
dc.subjectMEDIUM TOWNS
dc.subjectMETER READING
dc.subjectMONOPOLY POWER
dc.subjectMUNICIPAL COUNCIL
dc.subjectMUNICIPAL LEVEL
dc.subjectMUNICIPAL SERVICE
dc.subjectMUNICIPAL SERVICES
dc.subjectMUNICIPALITIES
dc.subjectNATIONAL WATER POLICY
dc.subjectOPERATIONAL EFFICIENCY
dc.subjectOPERATIONAL EXPENDITURES
dc.subjectOPERATIONAL PERFORMANCE
dc.subjectOPERATOR PERFORMANCE
dc.subjectOPERATOR TARIFF
dc.subjectPERFORMANCE AGREEMENT
dc.subjectPERFORMANCE AGREEMENTS
dc.subjectPERFORMANCE CONTRACT
dc.subjectPERFORMANCE INDICATORS
dc.subjectPOPULATION GROWTH
dc.subjectPRIVATE COMPANY
dc.subjectPRIVATE OPERATOR
dc.subjectPRIVATE OPERATORS
dc.subjectPRIVATE PARTICIPATION
dc.subjectPRIVATE PARTICIPATION IN WATER
dc.subjectPRIVATE PARTNER
dc.subjectPRIVATE PARTNERSHIP
dc.subjectPRIVATE SECTOR SERVICE PROVIDERS
dc.subjectPRIVATE UTILITIES
dc.subjectPROVINCIAL GOVERNMENT
dc.subjectPUBLIC COMPANIES
dc.subjectPUBLIC MANAGEMENT
dc.subjectPUBLIC SERVICE PROVIDERS
dc.subjectPUBLIC UTILITIES
dc.subjectPUBLIC WATER
dc.subjectPUBLIC WATER UTILITY
dc.subjectPUBLIC-PRIVATE PARTNERSHIPS
dc.subjectPUMPING STATIONS
dc.subjectQUALITY OF SERVICE
dc.subjectQUALITY OF SERVICE DELIVERY
dc.subjectQUANTITY OF WATER
dc.subjectREGIONAL UTILITIES
dc.subjectREGULATORY ARRANGEMENTS
dc.subjectREGULATORY FRAMEWORK
dc.subjectREGULATORY MECHANISMS
dc.subjectREGULATORY SYSTEMS
dc.subjectRESPONSIBILITY FOR SERVICE PROVISION
dc.subjectRURAL WATER
dc.subjectRURAL WATER SUPPLY
dc.subjectSANITATION COVERAGE
dc.subjectSANITATION INVESTMENTS
dc.subjectSANITATION PERFORMANCE
dc.subjectSANITATION SECTOR
dc.subjectSANITATION SERVICE
dc.subjectSANITATION SERVICE PROVIDERS
dc.subjectSANITATION SERVICE PROVISION
dc.subjectSANITATION SERVICES
dc.subjectSANITATION UTILITIES
dc.subjectSANITATION WATER
dc.subjectSANITATION WATER SUPPLY
dc.subjectSERVICE AGREEMENTS
dc.subjectSERVICE CONNECTIONS
dc.subjectSERVICE FEE
dc.subjectSERVICE IMPROVEMENT
dc.subjectSERVICE IMPROVEMENTS
dc.subjectSERVICE PROVIDER
dc.subjectSERVICE PROVIDERS
dc.subjectSERVICE QUALITY
dc.subjectSERVICE STANDARDS
dc.subjectSERVICE TO CUSTOMERS
dc.subjectSEWAGE TREATMENT
dc.subjectSEWERAGE COMPANY
dc.subjectSMALL CITIES
dc.subjectSOLID WASTE
dc.subjectSUPPORT TO UTILITIES
dc.subjectSUSTAINABLE SERVICES
dc.subjectTARIFF INCREASE
dc.subjectTARIFF INCREASES
dc.subjectTARIFF POLICY
dc.subjectTARIFF SETTING
dc.subjectTARIFF SETTING PROCESS
dc.subjectTARIFF STRUCTURE
dc.subjectTARIFF STRUCTURES
dc.subjectTECHNICAL ASSISTANCE
dc.subjectTECHNICAL SUPPORT
dc.subjectTOWN
dc.subjectTRAINING COURSES
dc.subjectURBAN AREAS
dc.subjectURBAN CENTERS
dc.subjectURBAN SANITATION
dc.subjectURBAN WATER
dc.subjectURBAN WATER SUPPLY
dc.subjectURBAN WATER UTILITIES
dc.subjectUTILITY MODEL
dc.subjectWASTE WATER
dc.subjectWASTE WATER TREATMENT
dc.subjectWASTEWATER DISPOSAL
dc.subjectWASTEWATER TREATMENT
dc.subjectWATER ALLOCATION
dc.subjectWATER BILLS
dc.subjectWATER COLLECTION
dc.subjectWATER COMPANY
dc.subjectWATER CONSUMPTION
dc.subjectWATER COVERAGE
dc.subjectWATER METERING
dc.subjectWATER POLICY
dc.subjectWATER PRODUCTION
dc.subjectWATER QUALITY
dc.subjectWATER QUALITY STANDARDS
dc.subjectWATER RESOURCES
dc.subjectWATER SCHEMES
dc.subjectWATER SECTOR
dc.subjectWATER SERVICE
dc.subjectWATER SERVICE DELIVERY
dc.subjectWATER SERVICES
dc.subjectWATER SOURCE
dc.subjectWATER SOURCES
dc.subjectWATER SUPPLY SYSTEM
dc.subjectWATER USERS
dc.subjectWATER UTILITIES
dc.subjectWATER UTILITY
dc.subjectWATER UTILITY REFORM
dc.titleIndia - Improving Urban Water Supply and Sanitation Services : Lessons from Business Plans for Maharashtra, Rajasthan, Haryana and International Good Practicesen
dspace.entity.typePublication
okr.date.disclosure2012-07-13
okr.date.doiregistration2025-05-07T11:36:53.392012Z
okr.doctypeEconomic & Sector Work::Other Urban Study
okr.doctypeEconomic & Sector Work
okr.docurlhttp://documents.worldbank.org/curated/en/2012/07/16498865/india-improving-urban-water-supply-sanitation-service-provision-vol-1-2-lessons-business-plans-maharashtra-rajasthan-haryana-international-good-practices
okr.globalpracticeTransport and ICT
okr.globalpracticeWater
okr.guid235011468267010930
okr.guid599581468043490323
okr.identifier.externaldocumentum000333037_20120713000816
okr.identifier.internaldocumentum16498865
okr.identifier.report70901
okr.language.supporteden
okr.pdfurlhttp://www-wds.worldbank.org/external/default/WDSContentServer/WDSP/IB/2012/07/13/000333037_20120713000816/Rendered/PDF/709010ESW0v10P0C00WSSS0Report0Final.pdfen
okr.region.administrativeSouth Asia
okr.region.countryIndia
okr.sectorWater, sanitation and flood protection :: Sanitation
okr.sectorWater, sanitation and flood protection :: Water supply
okr.themeUrban development :: Other urban development
okr.topicInfrastructure Economics and Finance::Private Participation in Infrastructure
okr.topicWater Supply and Sanitation::Water Supply and Sanitation Governance and Institutions
okr.topicWater Supply and Sanitation::Town Water Supply and Sanitation
okr.topicInfrastructure Economics and Finance::Infrastructure Regulation
okr.topicWater Supply and Sanitation::Urban Water Supply and Sanitation
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