Publication:
Feedback Matters: Evidence from Agricultural Services

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dc.contributor.authorJones, Maria Ruth
dc.contributor.authorKondylis, Florence
dc.date.accessioned2016-08-09T21:26:25Z
dc.date.available2016-08-09T21:26:25Z
dc.date.issued2016-07
dc.description.abstractFeedback tools have become ubiquitous in the service industry and social development programs alike. This study designed a field experiment to test whether eliciting feedback can empower users and increase demand for a service. The study randomly assigned different feedback tools in the context of an agricultural service to document their impact on clients' demand and shed light on the underlying mechanisms. The analysis shows large demand effects, in the current and following growing periods. It also documents large demand effect spillovers, as other non-client farmers in the vicinity of treated groups are more likely to sign up for the service. To disentangle pure supply-side monitoring from demand-side accountability effects, additional monitoring was randomly announced to extension workers across treatment and control communities. Extension workers do not exert significantly more effort in villages where additional monitoring takes place. The study concludes that farmers’ taste for "respect" leads their higher demand for the service.en
dc.identifierhttp://documents.worldbank.org/curated/en/2016/07/26600678/feedback-matters-evidence-agricultural-services
dc.identifier.doi10.1596/1813-9450-7768
dc.identifier.urihttps://hdl.handle.net/10986/24849
dc.languageEnglish
dc.language.isoen_US
dc.publisherWorld Bank, Washington, DC
dc.relation.ispartofseriesPolicy Research Working Paper;No. 7768
dc.rightsCC BY 3.0 IGO
dc.rights.holderWorld Bank
dc.rights.urihttp://creativecommons.org/licenses/by/3.0/igo/
dc.subjectagriculture
dc.subjectagriculture extension
dc.subjectfee for service
dc.subjectcitizen engagement
dc.titleFeedback Mattersen
dc.title.subtitleEvidence from Agricultural Servicesen
dc.typeWorking Paperen
dc.typeDocument de travailfr
dc.typeDocumento de trabajoes
dspace.entity.typePublication
okr.crossref.titleFeedback Matters: Evidence from Agricultural Services
okr.date.disclosure2016-07-26
okr.doctypePublications & Research
okr.doctypePublications & Research::Policy Research Working Paper
okr.docurlhttp://documents.worldbank.org/curated/en/2016/07/26600678/feedback-matters-evidence-agricultural-services
okr.guid373411469542814703
okr.identifier.doi10.1596/1813-9450-7768
okr.identifier.externaldocumentum090224b0844fac04_2_0
okr.identifier.internaldocumentum26600678
okr.identifier.reportWPS7768
okr.importedtrue
okr.language.supporteden
okr.pdfurlhttp://www-wds.worldbank.org/external/default/WDSContentServer/WDSP/IB/2016/07/26/090224b08448fb02/1_0/Rendered/PDF/Feedback0matte0gricultural0services.pdfen
okr.topicSocial Development::Participations and Civic Engagement
okr.topicAgriculture::Agricultural Extension
okr.topicAgriculture::Agricultural Knowledge & Information Systems
okr.topicPoverty Reduction::Poverty Impact Evaluation
okr.topicPrivate Sector Development::Business Development Services
okr.unitImpact Evaluation Team, Development Research Group
relation.isSeriesOfPublication26e071dc-b0bf-409c-b982-df2970295c87
relation.isSeriesOfPublication.latestForDiscovery26e071dc-b0bf-409c-b982-df2970295c87
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