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Grievance Redress Mechanism of the Takaful and Karama Program in the Arab Republic of Egypt

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dc.contributor.authorWorld Bank
dc.date.accessioned2022-07-06T15:27:48Z
dc.date.available2022-07-06T15:27:48Z
dc.date.issued2022
dc.description.abstractLaunched in January 2015, the Takaful and Karama (T&K) program is among the Arab Republic of Egypt government’s cornerstone social protection mitigation measures. It seeks to alleviate the adverse effects of the country’s bold economic reforms aimed at addressing longstanding macroeconomic issues. Implemented by the Ministry of Social Solidarity (MoSS) and co-financed by the government and the World Bank, the T&K program is among Egypt’s largest investments in human capital development. This case study summarizes the practices of the T&K program GRM to date, including lessons learned. The experiences and achievements of the T&K GRM in Karama’s beneficiary assessment phase are specifically highlighted. Section two explores the GRM as part of a broader social accountability approach; section three summarizes the institutional arrangements for grievance resolution; section four discusses key results and trends regarding grievance handling; and section five concludes with a snapshot of achievements, lessons learned, areas of strength and in need of improvement, and the path forward.en
dc.identifier.doi10.1596/37644
dc.identifier.urihttps://hdl.handle.net/10986/37644
dc.language.isoen_US
dc.publisherWashington, DC
dc.rightsCC BY 3.0 IGO
dc.rights.holderWorld Bank
dc.rights.urihttp://creativecommons.org/licenses/by/3.0/igo
dc.subjectGRIEVANCE REDRESS MECHANISM
dc.subjectCOVID-19
dc.subjectSOCIAL PROTECTION
dc.subjectDELIVERY CHAIN
dc.subjectSOCIAL ACCOUNTABILITY
dc.subjectMEASURES
dc.subjectINSTITUTIONAL ARRANGEMENTS
dc.subjectPROCESSES
dc.subjectCONFIDENTIALITY
dc.subjectTRANSPARENCY
dc.subjectTIMELY RESOLUTION
dc.subjectINTEGRITY AND IMPARTIALITY
dc.subjectNON-DISCRIMINATION
dc.subjectNO-FEE
dc.subjectACTIVE LISTENING
dc.subjectARCHITECTURE
dc.subjectUPTAKE CHANNELS
dc.titleGrievance Redress Mechanism of the Takaful and Karama Program in the Arab Republic of Egypten
dc.typeWorking Paperen
dc.typeDocument de travailfr
dc.typeDocumento de trabajoes
dspace.entity.typePublication
okr.crossref.titleGrievance Redress Mechanism of the Takaful and Karama Program in the Arab Republic of Egypt
okr.date.disclosure2022-06-29
okr.date.doiregistration2025-05-05T11:33:24.213713Z
okr.doctypePublications & Research
okr.doctypePublications & Research::Working Paper
okr.identifier.report173182
okr.language.supporteden
okr.region.administrativeAfrica
okr.region.countryEgypt, Arab Republic of
okr.region.geographicalAfrica
okr.topicFinance and Financial Sector Development::Access to Finance
okr.topicSocial Development::Social Analysis
okr.unitSocial ECA (SCASO)
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