Publication:
Motivations, Monitoring Technologies, and Pay for Performance

dc.contributor.authorCordella, Antonio
dc.contributor.authorCordella, Tito
dc.date.accessioned2014-12-03T14:56:02Z
dc.date.available2014-12-03T14:56:02Z
dc.date.issued2014-12
dc.description.abstractMonitoring technologies and pay for performance contracts are becoming popular solutions to improve public services delivery. Their track record is however mixed. To show why this may be the case, this paper develops a principal agent model where agents' motivations vary and so does the effectiveness of monitoring technologies. In such a set-up the model shows that: (i) monitoring technologies should be introduced only if agents' motivations are poor; (ii) optimal pay for performance contracts are nonlinear/non-monotonic in agents' motivations and monitoring effectiveness; (iii) investments aimed at improving agents' motivations and monitoring quality are substitutes when agents are motivated, complements otherwise; and (iv) if the agents' "type" is private information, the more and less motivated agents could be separated through a menu of pay for performance/non pay for performance contracts, such that only the less motivated choose the pay for performance ones.en
dc.identifierhttp://documents.worldbank.org/curated/en/2014/12/20454325/motivations-monitoring-technologies-pay-performance
dc.identifier.citationPolicy Research Working Paper No. 7128
dc.identifier.doi10.1596/1813-9450-7128
dc.identifier.urihttps://hdl.handle.net/10986/20608
dc.languageEnglish
dc.language.isoen_US
dc.publisherWorld Bank Group, Washington, DC
dc.relation.ispartofseriesPolicy Research Working Paper;No. 7128
dc.rightsCC BY 3.0 IGO
dc.rights.urihttp://creativecommons.org/licenses/by/3.0/igo/
dc.subjectADVERSE SELECTION
dc.subjectAGENTS
dc.subjectBASIC
dc.subjectBUSINESS PERFORMANCE
dc.subjectCOMMUNICATION TECHNOLOGIES
dc.subjectCOMMUNICATION TECHNOLOGY
dc.subjectCOMPONENTS
dc.subjectCONTROL SYSTEMS
dc.subjectDEVELOPMENT ECONOMICS
dc.subjectDIGITAL
dc.subjectE-GOVERNMENT
dc.subjectE-GOVERNMENT PROJECTS
dc.subjectE-MAIL
dc.subjectEXTRINSIC INCENTIVES
dc.subjectGOVERNMENT EMPLOYEES
dc.subjectGOVERNMENT SERVICES
dc.subjectHUMAN RESOURCE
dc.subjectHUMAN RESOURCES
dc.subjectICT
dc.subjectIMAGE
dc.subjectINCENTIVE PROBLEMS
dc.subjectINCOMPLETE CONTRACTING
dc.subjectINFORMATION SYSTEMS
dc.subjectINFORMATION SYSTEMS DESIGN
dc.subjectINFORMATION TECHNOLOGY
dc.subjectINSPECTION
dc.subjectINTRINSIC MOTIVATION
dc.subjectKNOW HOW
dc.subjectLABOR ECONOMICS
dc.subjectLEARNING
dc.subjectMARGINAL COSTS
dc.subjectMEDIA
dc.subjectMENU
dc.subjectMORAL HAZARD
dc.subjectMOTIVATION
dc.subjectOPEN ACCESS
dc.subjectORGANIZATIONAL OBJECTIVES
dc.subjectOUTPUTS
dc.subjectPERFORMANCE INDICATORS
dc.subjectPERFORMANCE MEASURES
dc.subjectPERFORMANCES
dc.subjectPRIVATE INFORMATION
dc.subjectPRODUCTIVITY
dc.subjectPROGRAMS
dc.subjectPUBLIC ADMINISTRATION
dc.subjectPUBLISHING
dc.subjectRESULT
dc.subjectRESULTS
dc.subjectSEARCH
dc.subjectSERVANTS
dc.subjectSERVICE DELIVERY
dc.subjectSTANDARD CONTRACT
dc.subjectTEXT
dc.subjectWAGES
dc.subjectWEB
dc.titleMotivations, Monitoring Technologies, and Pay for Performanceen
dspace.entity.typePublication
okr.associatedcontenthttps://openknowledge.worldbank.org/handle/10986/29339 Accepted journal manuscript
okr.crossref.titleMotivations, Monitoring Technologies, and Pay for Performance
okr.date.disclosure2014-12-02
okr.date.doiregistration2025-04-10T09:23:26.318623Z
okr.doctypePublications & Research::Policy Research Working Paper
okr.doctypePublications & Research
okr.docurlhttp://documents.worldbank.org/curated/en/2014/12/20454325/motivations-monitoring-technologies-pay-performance
okr.globalpracticeTransport and ICT
okr.globalpracticeSocial Protection and Labor
okr.guid929041468169746856
okr.identifier.doi10.1596/1813-9450-7128
okr.identifier.externaldocumentum000158349_20141201151632
okr.identifier.internaldocumentum20454325
okr.identifier.reportWPS7128
okr.language.supporteden
okr.pdfurlhttp://www-wds.worldbank.org/external/default/WDSContentServer/WDSP/IB/2014/12/01/000158349_20141201151632/Rendered/PDF/WPS7128.pdfen
okr.topicInformation and Communication Technologies::ICT Policy and Strategies
okr.topicPrivate Sector Development::E-Business
okr.topicSocial Protections and Labor::Labor Policies
okr.topicTechnology Industry
okr.topicEducation::Education for the Knowledge Economy
okr.topicIndustry
okr.unitOperations and Strategy Unit, Development Economics Vice Presidency
relation.isSeriesOfPublication26e071dc-b0bf-409c-b982-df2970295c87
relation.isSeriesOfPublication.latestForDiscovery26e071dc-b0bf-409c-b982-df2970295c87
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