Accelerating Digital Transformation in Zambia: Digital Economy Diagnostic Report

Abstract

Zambia’s seventh national development plan (7NDP) sets ambitious targets for economic growth and poverty reduction. Technology can play an important role as Zambia advances this vision for economic transformation. The introduction of digital systems can also have a transformative effect on government. Improved access to digital technologies and effective use of data and digital systems can thus be powerful tools in the quest to increase private sector productivity, enhance public sector efficiency and effectiveness, and improve the accountability of both the public and private sectors. This digital economy diagnostic assesses Zambia’s strengths and weaknesses with respect to five pillars that together form the foundation upon which the benefits of digital transformation can be realized. These pillars are digital infrastructure, digital skills, digital entrepreneurship, digital platforms, and digital financial services. This analysis finds that Zambia has made significant strides on its path to digital transformation over the past few years. Progress is particularly evident in digital infrastructure, digital financial services, and digital platforms, while more significant gaps remain in digital skills and digital entrepreneurship. This report suggests that the digital transformation strategy include four strategic: (1) promoting greater use of digital technologies in the economy, (2) reducing government transaction costs and reducing the cost of doing business through digitally optimized government systems, (3) improving the adoption of innovative digital solutions by enabling entrepreneurship, and (4) leveraging data and digital systems to improve sector-specific outcomes in secondary towns and rural areas.