World Bank2024-12-112024-12-112024-12-11https://hdl.handle.net/10986/42530This report analyzes the digital technology adoption of Armenian firms based on the findings of the Armenia ICT Survey administered to over 1,900 firms in 2023 by the Statistical Committee of the Republic of Armenia (ARMSTAT), with the technical assistance of the World Bank and support of the European Commission. The survey is comparable with the ICT Usage in Enterprises Survey implemented in EU. It also assesses the technologies used in key business functions following the World Bank Group’s Firm level Technology Adoption Survey. This rich set of data allows for a detailed assessment of the digital maturity of Armenian firms by showing the specific digital technologies adopted by firms and the extent to which firms use advanced digital solutions across core business functions. The findings from the survey were complemented by qualitative case studies to gain further insights on firms’ experiences with technology adoption and the key barriers they face on their path to digitalize.en-USCC BY-NC 3.0 IGOINNOVATIONINFORMATION AND COMMUNICATION TECHNOLOGIESDIGITAL TECHNOLOGYDIGITAL GOVERNMENTSURVEYSReportWorld Bank10.1596/42530