Ahmed, LobnaAndrews, Donna2025-04-302025-04-302025-04-30https://hdl.handle.net/10986/43142The World Bank (WB)-supported Public Expenditure and Institutional Review of the Zambian Judicial Sector (PIER) of the Zambian Judicial Sector (WB, 2022) analyzed access to justice from the supply side only, making recommendations to streamline processes and procedures within the Zambian courts to alleviate access challenges. Therefore, a complementary study was needed to assess the following two areas: 1) demand side aspects of access to justice, especially in under-served areas of Zambia; and 2) Alternative Dispute Resolution (ADR) processes and systems in Zambia (and their potential to support the overburdened formal court system). The Assessment contains four substantive components (Chapters 2–5). Chapter 2 comprises the access to justice component of this Assessment, and Chapter 3 the ADR component. Chapter 4 proposes near-to-medium term recommendations to improve the access to justice situation in underserved communities and enhance ADR uptake. Chapter 5 examines the Ministry of Justice (MoJ)’s new strategic plan (SP) (2022–2026) (MoJ, 2023) through the lens of the PEIR and this current assessment.en-USCC BY-NC 3.0 IGOJUSTICEPUBLIC EXPENDITURE AND INSTITUTIONAL REVIEW (PIER)ACCESS TO JUSTICECOURT SYSTEMALTERNATIVE DISPUTE RESOLUTION (ADR)ReportWorld Bank10.1596/43142