Waglé, SwarnimSingh, JanmejayShah, Parmesh2012-08-132012-08-132004-02https://hdl.handle.net/10986/11277This note provides a short summary of the concept and key phases involved in implementing a citizen report card (CRC) survey. CRCs are client feedback surveys that provide a quantitative measure of user perceptions on the quality, efficiency and adequacy of different public services. They have been applied to numerous contexts in different regions. Beyond the process of executing a survey, CRCs involve efforts at dissemination and institutionalization that make them effective instruments to exact public accountability.CC BY 3.0 IGOSURVEYSMETHODOLOGYPUBLIC SERVICESDISSEMINATION OF INFORMATIONPUBLIC ACCOUNTABILITYINSTITUTIONAL ANALYSISCIVIL SOCIETYNONGOVERNMENTAL ORGANIZATIONSPRIVATE SECTORPUBLIC GOODSHEALTH ISSUESEDUCATIONPOLICE MANAGEMENTMONOPOLISTIC BEHAVIORBUDGET ADMINISTRATIONGOVERNANCE CAPACITYDATA ANALYSIS ACCOUNTABILITYACTIONSADVOCACYBUREAUCRACYCHANGECITIZENCITIZEN MONITORINGCITIZEN REPORT CARDCITIZENSCIVIC ENGAGEMENTCIVIL SOCIETYCONSUMER SATISFACTIONCREDIBILITYDATA ANALYSISDATA COLLECTIONENUMERATORSEXPERIMENTSFOCUS GROUPFOCUS GROUP DISCUSSIONSGOVERNANCE REFORMHUMAN RESOURCEINTERFACE MEETINGSINTERMEDIARYINTERVIEWSMARKET RESEARCHMEDIA COVERAGEMETHODOLOGYOPINIONPERCEPTIONSPERFORMANCE CRITERIAPERFORMANCE INDICATORSPUBLIC ACCOUNTABILITYPUBLIC AGENCIESPUBLIC FUNDSPUBLIC HEARINGSPUBLIC OFFICIALSQUESTIONNAIREQUESTIONNAIRESRELIABILITYSAMPLE SIZESERVICE DELIVERYSERVICE PROVIDERSSOCIAL DEVELOPMENTSTAKEHOLDERSWorld Bank10.1596/11277