Marin, PhilippeMugabi, JossesMariño, Manuel2012-08-132012-08-132010-03https://hdl.handle.net/10986/10506Countries emerging from a devastating conflict need to rapidly restore access to basic water and sanitation services for their population. While donors usually stand ready with generous reconstruction packages, the conflict may have left local institutions ill equipped to make good use of those resources. The traditional solution, involving technical assistance delivered by international consultants, has often proved disappointing. An alternative is to bring in a professional operator for a few years through a management contract. In postwar Kosovo the sizable improvements achieved under a three year management contract for water services in the Gjakove-Rahovec area suggest that it can be a promising approach for post-conflict situations.CC BY 3.0 IGOBASIC SERVICESBILL COLLECTIONCOLLECTION PROCEDURESCOMPETITIVE BIDDINGCONTINUITY OF SERVICECONTRACT DESIGNCONTRACT PERIODEFFICIENCY IMPROVEMENTSEMERGENCY REPAIRSFIXED FEEHOUSEHOLDSILLEGAL CONNECTIONSIMPROVING SERVICE DELIVERYINVESTMENT PROGRAMMETERINGMUNICIPAL WATERMUNICIPALITIESNONGOVERNMENTAL ORGANIZATIONSOPERATING COSTSOPERATIONAL EFFICIENCYOPERATIONAL PERFORMANCEPERFORMANCE TARGETSPHYSICAL INFRASTRUCTUREPHYSICAL LOSSESPOTABLE WATERPRIVATE INFRASTRUCTUREPRIVATE OPERATORPRIVATE PARTICIPATIONPRIVATE PARTICIPATION IN WATERPRIVATE PARTNERSHIPPRIVATE SECTORPUBLIC UTILITYPUBLIC-PRIVATE PARTNERSHIPSREDUCING WATER LOSSESREGIONAL UTILITIESSANITATIONSANITATION SERVICESSUPPLY INTERRUPTIONSTECHNICAL ASSISTANCETOWNSURBAN WATERURBAN WATER UTILITIESUTILITY COMPANYWASTEWATER ENTERPRISESWATER BILLSWATER COMPANIESWATER LOSSESWATER QUALITYWATER QUALITY CONTROLWATER SECTORWATER SERVICESWATER SUPPLYWATER SYSTEMSWATER UTILITYWorld Bank10.1596/10506