Rubio, Gloria M.2017-06-012017-06-012011-09https://hdl.handle.net/10986/26826This paper develops a framework to assess organizational performance in the delivery of social safety nets. Specifically, it provides guidance to task teams and program managers for identifying indicators of governance and service quality in targeted cash transfer programs. The paper identifies governance issues along the results chain of service delivery and suggests policy and performance indicators for assessing program inputs, human resources, financing and resource management; and program activities, operational procedures, Management Information Systems (MIS) and control. It also suggests indicators of organizational performance and the quality of outputs, including demand-side accountability mechanisms.en-USCC BY 3.0 IGOABSENTEEISMACCOUNTABILITYACCOUNTABILITY ARRANGEMENTSACCOUNTABILITY FRAMEWORKACCOUNTABILITY IN SERVICE DELIVERYACCOUNTABILITY MECHANISMACCOUNTABILITY RELATIONSHIPSACCOUNTABILITY SYSTEMSACCOUNTINGADMINISTRATION COSTSADMINISTRATIVE EFFICIENCYADMINISTRATIVE PROCEDURESAID ALLOCATIONANNUAL FINANCIAL STATEMENTSANNUAL PERFORMANCEANTI-CORRUPTIONAUDIT INSTITUTIONSAUTHORIZATIONBENEFICIARIESBUDGET ALLOCATIONSBUDGET CIRCULARBUDGET EXECUTIONBUDGET PLANNINGBUDGET PREPARATIONBUDGET PREPARATION PROCESSBUDGET REPORTINGBUDGET SUBMISSIONSBUDGETARY FUNDSBUREAUCRACYCASH ASSISTANCECASH BENEFITSCASH FLOWSCASH TRANSFERSCENTRAL GOVERNMENTCITIZENSCIVIL SERVANTSCIVIL SERVICECIVIL SOCIETYCOMPREHENSIVE DISCUSSIONCONSENSUSCONSTITUENCIESCORRUPTIONCOST-EFFECTIVENESSCRIMEDATA COLLECTIONDECENTRALIZATIONDECISION MAKINGDECISION ­ MAKING PROCESSDEMOCRACYDEMOCRATIC GOVERNANCEDIAGNOSTIC SURVEYSDISCLOSUREDISCRIMINATIONDOMESTIC GOVERNANCEETHICAL STANDARDSEXECUTIONEXPANSION PLANEXPENDITUREEXTERNAL AUDITFINANCIAL MANAGEMENTFINANCIAL SYSTEMSFISCAL MODULEGOOD GOVERNANCEGOVERNANCE DIMENSIONGOVERNANCE INDICATORGOVERNANCE ISSUESGOVERNANCE MEASUREMENTGOVERNANCE PERFORMANCEGOVERNANCE REFORMGOVERNMENT LEVELSGOVERNMENT PERFORMANCEGOVERNMENTAL SOURCESHEALTH CAREHUMAN DEVELOPMENTHUMAN DEVELOPMENT NETWORKHUMAN RESOURCEHUMAN RESOURCE MANAGEMENTHUMAN RESOURCE POLICIESHUMAN RIGHTSINCOMEINCOME DISTRIBUTIONINDEPENDENT ASSESSMENTINFLATIONINSTITUTIONAL ANALYSISINSTITUTIONAL ARRANGEMENTSINTERNAL AUDITINTERNAL AUDIT FINDINGSINTERNAL AUDIT FUNCTIONINTERNAL CONTROLSINTERNATIONAL COMMUNITYINTERNATIONAL DEVELOPMENTINVESTMENT EXPENDITURELABOR MARKETSLEGAL FRAMEWORKLEGISLATIONLEGISLATIVE FRAMEWORKLEGISLATURELEVELS OF GOVERNMENTLOCAL GOVERNMENTMASS MEDIAMEASURING GOVERNANCEMINISTRY OF FINANCEMONEY LAUNDERINGNATIONAL GOVERNMENTSNATIONAL INCOMENATIONAL LEVELNATIONSOLD-AGEOPERATIONAL PERFORMANCEOPERATIONAL PROCESSESORGANIZATIONAL PERFORMANCEPENSION SYSTEMSPERFORMANCE ASSESSMENTPERFORMANCE AUDITSPERFORMANCE DIMENSIONPERFORMANCE EVALUATIONPERFORMANCE FRAMEWORKPERFORMANCE INDICATORSPERFORMANCE MANAGEMENTPERFORMANCE MEASUREMENTPERFORMANCE MEASURESPERFORMANCE MONITORINGPERFORMANCE STANDARDSPOLITICAL ECONOMYPOLITICAL INFLUENCEPOLITICIANSPOOR GOVERNANCEPOVERTY REDUCTIONPRIVATE FIRMSPRIVATE SECTORPROGRAM EVALUATIONPROGRAM IMPLEMENTATIONPROGRAM MANAGEMENTPROGRAM MANAGERSPROGRAM OBJECTIVESPROGRAM OPERATIONSPROGRAM OUTCOMESPROGRAM RESULTSPROGRAMSPUBLIC ADMINISTRATIONPUBLIC AWARENESSPUBLIC EMPLOYMENTPUBLIC EXPENDITUREPUBLIC EXPENDITURE TRACKINGPUBLIC FINANCIAL MANAGEMENTPUBLIC FUNDSPUBLIC ORGANIZATIONSPUBLIC SECTORPUBLIC SECTOR MANAGEMENTPUBLIC SECTOR PERFORMANCEPUBLIC SERVICEPUBLIC SERVICE DELIVERYPUBLIC SERVICE PROVIDERSPUBLIC SERVICE PROVISIONQUALITY CONTROLREFORM PROCESSESREGULATORY FRAMEWORKREPRESENTATIVESRESOURCE ALLOCATIONRISK MANAGEMENTSECTOR POLICIESSERVICE DELIVERYSERVICE PROVIDERSERVICE QUALITYSOCIAL ASSISTANCESOCIAL ASSISTANCE PROGRAMSOCIAL ASSISTANCE SYSTEMSOCIAL CONTROLSOCIAL DEVELOPMENTSOCIAL INSURANCESOCIAL PROTECTIONSOCIAL PROTECTION SECTORSOCIAL PROTECTION SYSTEMSOCIAL SAFETYSOCIAL SAFETY NETSOCIAL SECURITYSOCIAL SERVICESSUBNATIONAL GOVERNMENTTRANSFER PAYMENTSTRANSPARENCYVOTINGWorking PaperWorld Bank10.1596/26826