Murty, J.V.R.Agarwal, SanjayShah, Parmesh2016-09-082016-09-082007-09https://hdl.handle.net/10986/25022The World Bank-supported Chhattisgarh District Rural Poverty Reduction Project (CGDPRP), also called locally as Nawa Anjor (New Light), aims at improving opportunities for poor and vulnerable communities in Chhattisgarh State. To achieve this goal, the project creates infrastructure and income opportunities for the rural poor, empowers disadvantaged groups, and helps local governments1 become more responsive and effective in assisting the poor. CGDPRP sought to develop a performance monitoring and rating system to build local government capacity, especially the Gram Panchayats (GPs). In this context the project experimented with the use of the Community Score Card (CSC) for identifying crucial issues that affect local service delivery, measure user satisfaction, empower village citizens (especially the poor and women), and rate the performance of GPs. This note summarizes the findings, processes, concerns, and lessons learned from the Chhattisgarh pilot.en-USCC BY 3.0 IGOACCESS TO INFORMATIONACCOUNTABILITYACTION PLANACTION PLANSADVOCACYBENEFICIARIESBUDGETARY ALLOCATIONSCAPACITY BUILDINGCERTIFICATESCIVIC ENGAGEMENTCIVIL SOCIETYCIVIL SOCIETY ORGANIZATIONSCOLLABORATIONCOMMUNITIESCOMMUNITY CONTRIBUTIONSCOMMUNITY DRIVEN DEVELOPMENTCOMMUNITY MEMBERSCOMMUNITY PERFORMANCECOMMUNITY SCORE CARDCONSULTATIONCREDIBILITYDEMOCRATIC GOVERNANCEDISTRIBUTION SYSTEMDISTRICT COUNCILDISTRICTSDOMAINDRINKING WATERDRINKING WATER SUPPLYEDUCATION SECTORFACILITATORSFEMALEFIELD VISITSFOCUS GROUPFOCUS GROUP DISCUSSIONSFOCUS GROUPSFUND MANAGEMENTGPSHOUSESIMPROVING SERVICE DELIVERYINNOVATIONINSTALLATIONINTEREST GROUPINTERFACEINTERFACE MEETINGSLESSONS LEARNEDLOCAL GOVERNMENTLOCAL SERVICE DELIVERYMATERIALOUTREACHPANCHAYATSPARTICIPATION OF WOMENPARTICIPATORY BUDGETINGPARTICIPATORY RESEARCHPERFORMANCE EVALUATIONPERFORMANCE INDICATORSPERFORMANCE MONITORINGPHYSICAL INFRASTRUCTUREPILOT PROJECTSPOVERTY REDUCTIONPROBLEM SOLVINGPROCUREMENTPUBLIC ACCOUNTABILITYRESULTSSELF EVALUATIONSERVICE DELIVERYSERVICE IMPROVEMENTSSERVICE PROVIDERSERVICE PROVIDERSSOCIAL ACCOUNTABILITYSOCIAL ACCOUNTABILITY INITIATIVESSOCIAL AUDITSOCIAL AUDITSSOCIAL DEVELOPMENTTRAINING WORKSHOPSTRANSPARENCYUSERUSER GROUPSUSERSVECVILLAGEVILLAGE EDUCATION COMMITTEESVILLAGE LEVELVILLAGESWATER SUPPLYBriefWorld Bank10.1596/25022