Norbhu, TenzinKharbanda, MohanKuek, Siou ChewTakagaki, ElliHoffman-Kiess, Erika2017-09-082017-09-082009https://hdl.handle.net/10986/28249The objective of this study is to assist Bangladesh in becoming a viable player in the IT/ITES industry in five years by identifying the strategies, programs and investments needed in order for the country to leverage ICT for economic growth and competitiveness, as well as for social development by increasing gender equality and youth employment. Why is it important for Bangladesh to concentrate its efforts in developing the IT/ITES industry? First of all, industry development is aligned with many of the goals for Digital Bangladesh as described in the manifesto, including development of software exports, IT parks, youth employment, etc. Secondly, the global IT/ITES is too large to be ignored - leaving a significant untapped market for which many countries are competing. Beyond direct economic benefits, IT/ITES growth can generate large-scale employment. India and the Philippines are established competitors while China, Vietnam, Sri Lanka and Pakistan are emerging as new threats. To-date, the IT/ITES industry development activities in Bangladesh, while not without its successes, generally lacks widely accepted, centralized leadership or focus. This must change if Bangladesh is going to mount serious competition for an increase in market share.en-USCC BY 3.0 IGOACTION PLANSADVERTISINGANIMATIONAPPLICATION DEVELOPMENTAUDITSBACK OFFICEBACKBONEBACKUPBANDWIDTHBEST PRACTICESBRANDBRAND NAMEBROAD RANGEBROADBANDBROADBAND CONNECTIVITYBUSINESS ASSOCIATIONSBUSINESS CENTERBUSINESS CENTERSBUSINESS CONTINUITYBUSINESS DEVELOPMENTBUSINESS ENVIRONMENTBUSINESS OPPORTUNITIESBUSINESS PROCESSBUSINESS PROCESS OUTSOURCINGBUSINESS PROCESSESBUSINESS PROMOTIONBUSINESS SECTORBUSINESS SECTORSBUSINESSESCALL CENTERCALL CENTERSCAPABILITYCAPACITY BUILDINGCAPITAL MARKETSCERTIFICATESCERTIFICATIONCERTIFICATION PROGRAMSCITIESCOLLABORATIONCOMMERCIAL ACTIVITYCOMMUNICATION SKILLSCOMMUNICATION TECHNOLOGYCOMMUNICATIONS TECHNOLOGYCOMPARATIVE ADVANTAGECOMPETITION POLICYCOMPETITIVE INVESTMENTCOMPETITIVENESSCOMPUTER SCIENCECONNECTIVITYCONTINUOUS MONITORINGCONTRACTUAL AGREEMENTSCPICREDIT CARDCREDIT CARDSCUSTOMER INTERACTIONCUSTOMER SATISFACTIONCUSTOMSDATA CENTERDATA ENTRYDATA TRANSFERDECISION MAKINGDECISION MAKING PROCESSDEDICATED LINEDEMAND ASSESSMENTDEMOGRAPHICSDIGITAL BUSINESSDIGITIZATIONDOMAINDOMESTIC MARKETDOWNSTREAM PRODUCTE-COMMERCEE-COMMERCE POLICYE-GOVERNMENTE-TRANSACTIONECONOMIC DEVELOPMENTECONOMIC GROWTHEGOVERNANCEELECTRICITYELECTRONIC NETWORKSEMPLOYMENT CREATIONENABLING ENVIRONMENTENGINEERING SERVICESENGINEERSEQUIPMENTEXPORT EARNINGSEXPORT MARKETEXPORT PROMOTIONEXTERNAL MARKETFAIRFAIRSFEASIBILITY STUDYFINANCIAL MANAGEMENTFINANCIAL SERVICESFINANCIAL SERVICES INDUSTRYFINANCIAL SUPPORTFOREIGN INVESTMENTFOREIGN INVESTMENTSGASGLOBAL COMPETITIVENESSGLOBAL MARKETGLOBAL STANDARDSGRAPHICAL REPRESENTATIONGROSS DOMESTIC PRODUCTGROWTH POTENTIALGROWTH STRATEGYHARDWAREHELP DESKSHUMAN RESOURCEHUMAN RESOURCE DEVELOPMENTHUMAN RESOURCESICTIDIMAGEIMPLEMENTING AGENCYINDUSTRY ASSOCIATIONINFLATIONINFORMATION COMMUNICATIONINFORMATION SECURITYINFORMATION SERVICESINFORMATION SUPER HIGHWAYINFORMATION SYSTEMINFORMATION TECHNOLOGYINFRASTRUCTURE DEVELOPMENTINNOVATIONSINSTALLATIONINSTITUTIONAL CAPACITYINSTRUCTIONINTELLECTUAL PROPERTYINTELLECTUAL PROPERTY RIGHTSINTERNATIONAL COMPETITIVENESSINTERNATIONAL CONSULTANTSINTERNATIONAL STANDARDSINTERNATIONAL TELECOMMUNICATIONINTERNET SERVICE PROVIDERSIPISPISPSIT INFRASTRUCTUREJOINT VENTURESLABOR COSTSLABOR FORCELICENSELICENSESLIVING CONDITIONSLOCALIZATIONMAINFRAMEMANAGEMENT SERVICESMANAGEMENT SYSTEMMANUFACTURINGMANUFACTURING INDUSTRYMARKET ANALYSISMARKET DEVELOPMENTSMARKET OPPORTUNITYMARKET SEGMENTMARKET SEGMENTSMARKET SHAREMARKET VISIBILITYMARKETINGMASS MARKETMEDIUM ENTERPRISEMENUMOBILE PHONEMONOPOLYNICHE MARKETSOUTSOURCINGPAYMENT CARDPOLICY ENVIRONMENTPOLLUTIONPOTENTIAL INVESTORSPRIVACYPRIVATE SECTORPROCUREMENTPRODUCT DEVELOPMENTPROTOCOLQUALITY MANAGEMENTQUALITY OF SERVICEREGULATORY ENVIRONMENTREGULATORY FRAMEWORKREGULATORY FRAMEWORKSRELIABILITYRESOURCE MANAGEMENTRESULTRESULTSRETAILRETAIL PRICESRURAL COMMUNITIESSALESSEARCHSEARCH ENGINESEARCH ENGINE OPTIMIZATIONSECURITY MANAGEMENTSECURITY STANDARDSSERVICE LEVEL AGREEMENTSERVICES MARKETSITESSOCIAL DEVELOPMENTSOFTWARE DEVELOPMENTSOFTWARE EXPORTSSOFTWARE INDUSTRYSOFTWARE PRODUCTSOFTWARE SERVICESOFTWARE SERVICESSPREADSUPPLY CHAINSUPPLY CHAIN MANAGEMENTTARGET MARKETSTARGETSTECHNOLOGY PARKTELECOMTELECOMMUNICATIONSTELECOMMUNICATIONS COMPANYTELECOMMUNICATIONS INDUSTRYTELECOMSTELECOMS OPERATORSTELEDENSITYTELEGRAPHTELEPHONETIME ZONETRAINING INSTITUTESVIDEOVOICE OVER INTERNET PROTOCOLVOIPVSATWEBWHOLESALE PRICESWORLD TRADEWorking PaperWorld Bank10.1596/28249