World Bank2015-08-132015-08-132015-04https://hdl.handle.net/10986/22393This study presents the vision and implementation recommendations for the electronic identity based service delivery framework (EISDF) in Vietnam. It also delineates the roles to be played by the diverse stakeholders (private, public, development community, etc.) in the field. The study recommends various relevant and innovative electronic identity (eID) services that can be implemented to transform and enhance the accountability and efficiency of service delivery across sectors. These recommendations are based on the stocktaking of international experiences and identified possibilities based on the country assessment. Special emphasis is placed on eID systems that operate on mobile phones, and on those that have the potential of being scaled up by both the public and private sectors in Vietnam. The eID systems can help reduce identity fraud and enable individuals to avail of services more securely in a variety of contexts as in mobile banking and mobile applications for health care.en-USCC BY 3.0 IGOMOBILE APPLICATIONSE-MAILEQUIPMENTENTERPRISE DEVELOPMENTPRIVATE SECTOR PARTICIPATIONDISASTER RECOVERYCUSTOMERINSTALLATIONTECHNOLOGY INVESTMENTTELECOMMUNICATIONMOBILE ACCESSMONITORINGTECHNOLOGY INVESTMENTSCOPYRIGHTCONSULTANTSTRANSMISSIONCAPACITY BUILDINGPRICEPILOT PROJECTTELECOMMUNICATIONS COMPANIESE-GOVERNMENTCOMPUTERESIGNATURESCOMMUNICATIONSPUBLIC KEY INFRASTRUCTUREDATATECHNICAL ASSISTANCECOMMERCESERVICE CONTRACTSESERVICESIDENTIFICATION NUMBERSPERFORMANCE INDICATORSSILOSDOMAINFINANCIAL INSTITUTIONSELECTRONIC IDENTITYCONNECTIVITYMATERIALELECTRONIC PAYMENTSNATURAL RESOURCESCAPITAL INVESTMENTSLEGAL FRAMEWORKIMPLEMENTATION STRATEGYMARKET ECONOMIESIDENTIFICATION NUMBERTRANSACTIONSAUTHENTICATION PROCESSESPROJECT MANAGEMENTAUTHENTICATION SERVICEREGULATORY FRAMEWORKSINSPECTIONPROCUREMENTSERVICE-LEVEL AGREEMENTSPAYOUTIMPACT ASSESSMENTSAUTHENTICATION PROCESSMOBILE PHONEELECTRICITYCAPACITY-BUILDINGNETWORKSINDUSTRY STANDARDSFAXDATABASE CREATIONEND-USERINSTITUTIONAL CAPACITYPRIVATE SECTORCAPACITY- BUILDINGELECTRONIC DATAQUERIESPHYSICAL INFRASTRUCTUREPILOT PROJECTSRESULTECONOMIC DEVELOPMENTICTTAX CODEMANAGEMENT SERVICESLEGAL SYSTEMBUSINESSBUSINESSESCOMMERCIAL SERVICE PROVIDERSPHONESCOMMERCIAL BANKSDATA CENTERSELECTRONIC PAYMENTPERFORMANCEPRIVATE INVESTMENTSSITESINTERNATIONAL LAWCHAMBER OF COMMERCECAPITAL EXPENDITURESCOMMUNICATIONNEW TECHNOLOGYEND USERSCAPITAL INVESTMENTCOMMUNICATION TECHNOLOGYIDENTITY THEFTEGOVERNMENTAUTHENTICATIONOUTSOURCINGIT INFRASTRUCTURETERRORISMREGULATORY FRAMEWORKDOMAINSCERTIFICATION AUTHORITYPRIVATE PARTNERSHIPCERTIFICATEINFORMATION TECHNOLOGYDATA CENTERINFORMATION SYSTEMEMAIL ADDRESSE-GOVERNMENT PROJECTSLAW ENFORCEMENTINFORMATIONJOINT VENTUREELECTRONIC NETWORKPRIVACYPRIVATE SECTOR FIRMSGOVERNMENT ENTITYVERIFICATIONLEGAL BASISPERSONAL INFORMATIONREGISTRYESIGNATUREENABLING ENVIRONMENTSATELLITEPRODUCTION PROCESSNEW TECHNOLOGIESLEGAL FRAMEWORKSINSTITUTIONSELECTRONIC IDENTITIESCONTRACTUAL ISSUESESERVICEEDOCUMENTSCOMPUTERSTELECOMMUNICATIONSPHONE NUMBERBROADBAND CONNECTIVITYIMPLEMENTATION STAGEINSTANT ACCESSPRODUCTIVITYPRIVATE SECTOR INVESTMENTSPROCUREMENT PROCESSPRIVATE INVESTMENTSERVICE PROVIDERCUSTOMER SERVICESECURE ACCESSDATABASESBROADBANDONLINE SERVICESRADIOFOREIGN CURRENCYTELEPHONEGOVERNMENT SERVICESUSERSPHONETECHNOLOGYTRANSACTIONRELIABILITYFRAUDRESULTSDATA SECURITYSECURITY STANDARDSMOBILE COMMUNICATIONSINFORMATION SECURITYDATA NETWORKEND-USERSBALANCE SHEETBUSINESS NEEDIMAGESCDPDIDENTITY FRAUDNETWORK INFRASTRUCTUREPRIVATE SECTOR INVESTMENTPUBLIC KEYLICENSESSECURITYNETWORKIDHUMAN RESOURCESINSPECTIONSCOMMERCIAL BUSINESSESTELECOMINNOVATIONCERTIFICATESMOBILE PHONESPROFITCUSTOMER SATISFACTIONUNFAIR COMPETITIONBUSINESS MODELINSTITUTIONAL FRAMEWORKCUSTOMERSDATABASEIPPROFITSCOMMUNICATIONS TECHNOLOGYTECHNOLOGIESCURRENT LAWSPERSONALIZATIONEPAYMENTPRIVATE SECTORSPRICESUSESQUALITY OF SERVICEINNOVATIONSUSERSERVICE PROVIDERSReportWorld Bank10.1596/22393