World Bank2014-07-302014-07-302002-03https://hdl.handle.net/10986/19064This policy note is the first of two volumes, drafted in conjunction with a more detailed technical report. It was prepared in response to a request by the Government of Tunisia for Bank assistance to formulate an ICT development strategy, in accordance with the targets set in the Government of Tunisia's 10th development plan. The policy note highlights current constraints to ICT sector development and proposes measures to eliminate them. It should be read in conjunction with the broader strategy report (volume two: technical report), which contains complementary data and technical information. The Government objectives were conveyed to the World Bank team in May 2001. The strategy is aimed at bolstering the country's emerging ICT sector and maximizing its ability to compete in local, regional, and global markets. In this context, the major objectives of the ICT strategy are to: (a) maximize the ICT contribution to growth and employment generation; (b) position Tunisia in the global ICT market; and (c) integrate ICT into the Tunisian economy. Indirect issues of the ICT impact on productivity and competitiveness are marginally treated in this note. The report compares the state of ICT development in Tunisia that of other economies, taking into account Tunisia's relative strengths and weaknesses in developing a competitive and robust ICT industry. The report outlines the pillars of a strategy and specifies measures to be implemented by the Government, the private sector, and other stakeholders.en-USCC BY 3.0 IGOADMINISTRATIVE COSTADOPTION OF E-BUSINESSANIMATIONAPPLICATION DEVELOPMENTAPPLICATION SERVICE PROVIDERSAUCTIONSAUTHENTICATIONAUTOMATIONB2BB2CB2C E-COMMERCEBACK OFFICEBACK-OFFICEBACKBONEBANDWIDTHBEST PRACTICESBROADBANDBROADBAND NETWORKSBROADCASTBUSINESS ENVIRONMENTBUSINESS MODELSBUSINESS OPERATIONSBUSINESS OPPORTUNITYBUSINESS REQUIREMENTSBUSINESS SERVICESBUSINESS SOFTWAREBUSINESSESCALL CENTERCALL CENTERSCALL CENTRECAPABILITIESCERTIFICATION AUTHORITYCOMMUNICATION TECHNOLOGIESCOMMUNICATION TECHNOLOGYCOMMUNICATIONS TECHNOLOGYCOMPETITIVE ADVANTAGESCOMPETITIVENESSCOMPUTER HARDWARECOMPUTERSCONFIGURATION MANAGEMENTCONNECTIVITYCONSUMER PROTECTIONCONTENT MANAGEMENTCONTENT MANAGEMENT TOOLSCUSTOMCUSTOMER BASECUSTOMER RELATIONSHIPCUSTOMER RELATIONSHIP MANAGEMENTCUSTOMER SERVICESCUSTOMIZATIONDATA CENTERSDATA COMMUNICATIONSDATA ENTRYDATA NETWORKSDATA TRANSMISSIONDEVELOPMENT OF E-COMMERCEDIGITAL BROADCASTINGDIGITAL CONTENTDIGITAL DIVIDEE- COMMERCEE- COMMERCE LAWE-BUSINESS MODELSE-COMMERCE APPLICATIONSE-COMMERCE TRANSACTIONSE-GOVERNMENTE-LEARNINGE-READINESSE-TRANSFORMATIONECOMMERCEECOMMERCE LAWECONOMIC DEVELOPMENTELECTRONIC COMMERCEELECTRONIC SIGNATUREELECTRONIC TRANSACTIONSEMPLOYMENT CREATIONENABLING ENVIRONMENTENTERPRISE APPLICATIONENTERPRISE APPLICATION INTEGRATIONENTERPRISE RESOURCE PLANNINGEPROCUREMENTEQUIPMENTEXPORT MARKETSEXPORT PROMOTIONFAXESFINANCIAL RESOURCESFINANCIAL SERVICESFIREWALLSFOREIGN DIRECT INVESTMENTGLOBAL COMMUNICATIONSGLOBAL ECONOMYGLOBAL MARKETGLOBAL MARKETSGRAPHICSGROWTH POTENTIALHARD DISKHARDWAREHARMONIZATIONHELP DESKHUMAN RESOURCEHUMAN RESOURCE DEVELOPMENTICTINFORMATION ECONOMYINFORMATION INFRASTRUCTUREINFORMATION NETWORKSINFORMATION TECHNOLOGIESINNOVATIONSINSTITUTIONINTERNAL PROCESSESINTERNATIONAL CLIENTSINTERNATIONAL COMPANIESINTERNATIONAL LAWSINTERNATIONAL STANDARDINTERNET SERVICE PROVIDERSINTERNET TELEPHONYINVESTMENTS IN INFORMATION TECHNOLOGYISPISPSIT INFRASTRUCTUREKNOWLEDGE ECONOMYKNOWLEDGE MANAGEMENTLANLEGAL ENVIRONMENTLICENSESLIMITED ACCESSLOCAL AREA NETWORKSLOCALIZATIONMANAGEMENT SOFTWAREMANUFACTURINGMARKET APPLICATIONSMARKET PLACEMARKET PRICESMARKET RESEARCHMARKET SEGMENTMARKET SEGMENTSMARKET SHAREMARKET SHARESMARKETINGMATERIALMOBILE COMMUNICATIONSMOBILE NETWORKMOBILE SERVICESMOBILE TELEPHONYMULTIMEDIANETWORK INFRASTRUCTURENEW TECHNOLOGYNICHE MARKETSOFFICE OPERATIONSOPERATING SYSTEMSOUTSOURCINGPCPCSPHONEPOLICY FRAMEWORKPOSTAL SERVICESPRIVACYPRIVATE SECTORPRIVATE SECTOR DEVELOPMENTPRODUCTIVITYPROGRAMMING LANGUAGESPROJECT MANAGEMENTPUBLIC ADMINISTRATIONPUBLIC NETWORKSREGULATORY FRAMEWORKRESULTRESULTSRETENTIONROUTERSSATELLITESEARCHSERVERSERVERSSILICONSITESSOFTWARE APPLICATIONSSOFTWARE DEVELOPMENTSOFTWARE DISTRIBUTIONSOFTWARE PIRACYSOFTWARE PRODUCTSSOFTWARE SERVICESOFTWARE SERVICESSUPERVISIONSUPPLY CHAINSUPPLY CHAIN MANAGEMENTTARGETSTAX INCENTIVESTECHNICAL SUPPORTTECHNOLOGICAL ADVANCESTECHNOLOGICAL DEVELOPMENTTECHNOLOGICAL DEVELOPMENTSTECHNOLOGICAL INNOVATIONTECHNOLOGY PARKTECHNOLOGY TRANSFERSTELECOMTELECOMMUNICATIONSTELECOMMUNICATIONS INDUSTRYTELECOMMUNICATIONS NETWORKSTELEPHONYTELEVISIONTIME FRAMETRADITIONAL BUSINESSTRAINING COURSESTRANSACTIONTRANSISTORSTRANSLATIONTRANSMISSIONTURNOVER RATESUSERSVIDEOVIRTUAL PRIVATE NETWORKSWEB CONTENTWEB DEVELOPERSWEB DEVELOPMENTWEB PAGESWEB SERVICESWEB SITEWIDE AREA NETWORKSWIRELESS ACCESSWIRELESS TECHNOLOGIESWORKSTATIONSWORLD WIDE WEB10.1596/19064