World Bank2017-07-172017-07-172010-06https://hdl.handle.net/10986/27599This report reviews the status, opportunities and constraints of the Royal Government of Bhutan's e-Governance program, and recommends actions to enhance and accelerate it. The report is structured as follows: Part II is a strategic view and executive summary of the present situation, opportunities, constraints and suggested strategy for acceleration of e-Governance in Bhutan. Parts III through VII look at the various dimensions of the strategy, namely human resources (Part III), institutional framework (Part IV), e-governance architecture (Part V), interoperability framework (Part VI) and implementation roadmap (Part VII). The Appendices expand upon various aspects of the report and provide complementary information. Appendix (VIII) subsection F, describes an alternative strategy suggested by an external peer reviewer of the final report, which can enable the rapid rollout of e-Government in the Bhutanese context using a commercial Enterprise Resource Planning system purpose built for the public sector, albeit with certain limitations and costs which need to be evaluated in further detail.en-USCC BY 3.0 IGOAPPLICATION ARCHITECTUREAPPLICATION ARCHITECTURESAPPLICATION DEVELOPMENTAUTHENTICATIONAUTOMATIONBACK OFFICEBACKBONEBROADBANDBROADBAND NETWORKSBROWSERBUSINESS ARCHITECTUREBUSINESS MODELBUSINESS MODELSBUSINESS OBJECTIVESBUSINESS OPPORTUNITIESBUSINESS PROCESSBUSINESS PROCESSESBUSINESS TRANSFORMATIONBUSINESSESCALL CENTERCALL CENTRECAPABILITIESCAPABILITYCAPACITY BUILDINGCENTRAL SERVERCERTIFICATECOMMERCECOMMERCIAL SOFTWARECOMMUNICATION NETWORKSCOMMUNICATION STRATEGYCOMMUNICATIONS NETWORKSCOMMUNICATIONS TECHNOLOGYCONFIDENTIAL INFORMATIONCONFIDENTIALITYCONTENT MANAGEMENTDATA ARCHITECTUREDATA CENTERDATA CENTERSDATA COMMUNICATIONSDATA ELEMENTSDATA MODELINGDATA PROCESSINGDELIVERY SYSTEMDIGITAL SIGNATURESDOMAINDOMAIN NAMESDOMAINSE-CITIZENE-GOVERNANCEE-GOVERNMENTE-MAILE-SERVICEE-SERVICESECONOMIC DEVELOPMENTELECTRONIC DOCUMENTSELECTRONIC FUNDSELECTRONIC FUNDS TRANSFERELECTRONIC MAILELECTRONIC MESSAGESELECTRONIC PAYMENTELECTRONIC PAYMENTSELECTRONIC PROCUREMENTELECTRONIC SERVICESELECTRONIC TRANSFEREND-USERENTERPRISE ARCHITECTUREENTERPRISE RESOURCE PLANNINGEQUIPMENTFINANCIAL MANAGEMENTFINANCIAL MANAGEMENT SYSTEMSFINANCIAL PERFORMANCEFRONT-ENDFUNCTIONALITYFUNDS TRANSFER SYSTEMGOVERNMENT OFFICESGOVERNMENT SERVICEGOVERNMENT SERVICESHARDWAREHUMAN RESOURCESICTIDENTITY MANAGEMENTIMPLEMENTATION PLANIMPLEMENTATION PLANSIMPLEMENTATION STRATEGYINFORMATION COMMUNICATIONSINFORMATION SERVICESINFORMATION SHARINGINFORMATION SYSTEMSINFORMATION TECHNOLOGYINFRASTRUCTURE OPERATIONSINSTITUTIONAL FRAMEWORKINTEGRATION OF TECHNOLOGYINTELLECTUAL PROPERTYINTELLECTUAL PROPERTY RIGHTSINTERFACEINTERNATIONAL BEST PRACTICEINTEROPERABILITYINTRANETINVENTORYISPSLEGACY SYSTEMSLICENSELICENSE FEESLOCAL AREA NETWORKSLOCALIZATIONMANAGEMENT SERVICESMANAGEMENT SOFTWAREMANAGEMENT SYSTEMSMENUMENUSMETADATAMOBILE PHONEMOBILE PHONESMOBILE TELEPHONEMOBILE TELEPHONESMOBILE TELEPHONYMONETARY AUTHORITYMONITORING MECHANISMSNATURAL RESOURCESONE-STOP SERVICEONE-STOP SERVICESONE-STOP SHOPSONLINE TRANSACTIONONLINE TRANSACTION PROCESSINGONLINE TRANSACTIONSOPEN SOURCE SOFTWAREOPEN SOURCE SOLUTIONSOPEN STANDARDSOPEN-SOURCE SOFTWAREOPERATIONAL FUNCTIONSOUTSOURCINGOVERSEAS TRAININGPAYMENT SERVICEPAYMENT SERVICESPCPCSPERSONAL COMPUTERSPERSONAL DATAPERSONALIZATIONPOINT OF SALEPRIVACYPRIVATE PARTNERSHIPSPRIVATE SECTORPRIVATE SECTOR DEVELOPMENTPRIVATE SECTOR FIRMPRIVATE SECTOR LEADERSHIPPROCUREMENTPROJECT MANAGEMENTPROPRIETARY SOFTWAREPROTOCOLSQUALITY OF SERVICEQUERYREGISTRIESRELIABILITYRESULTRESULTSRISK FACTORSSECURITY POLICYSERVERSERVERSSERVICE CONTRACTSERVICES TO CITIZENSSERVICES TO USERSSOFTWARE APPLICATIONSSOFTWARE COMPONENTSSOFTWARE DEVELOPMENTSOFTWARE PACKAGESSOFTWARE SOLUTIONSSOFTWARE SYSTEMSSOURCE CODESTANDARD FRAMEWORKSTANDARDIZATIONSYSTEMS INTEGRATIONTAXONOMIESTAXONOMYTECHNICAL ARCHITECTURETECHNICAL ASSISTANCETECHNICAL COOPERATIONTECHNICAL EXPERTISETECHNICAL REQUIREMENTSTECHNICAL STANDARDSTECHNICAL SUPPORTTECHNOLOGY ARCHITECTURETECHNOLOGY INFRASTRUCTURETELECOMMUNICATIONSTELECOMMUNICATIONS INFRASTRUCTURETELECOMMUNICATIONS NETWORKTELEPHONETELEPHONE LINETELEPHONE LINESTELEPHONE NETWORKTELEPHONE SERVICETRACKING SYSTEMTRAINING COURSESTRANSACTIONTRANSACTION PROCESSING SYSTEMSTRANSLATIONUSERUSER INTERFACEUSERSUSESVERIFICATIONVOIPWANWEBWEB PAGEWEB PAGESWEB PORTALWEB PORTALSWEB PRESENCEWEB SERVICESWEB SITESWHITE PAPERWORKSTATIONWORKSTATIONSWORLD WIDE WEBXMLReportWorld Bankhttps://doi.org/10.1596/27599