Kochanova, AnnaHasnain, ZahidLarson, Bradley2016-05-042016-05-042016-04https://hdl.handle.net/10986/24231Using a cross-country data set on e-government systems, this paper analyzes whether e-filing of taxes and e-procurement adoption improves the capacity of governments to raise and spend resources through the lowering of tax compliance costs, improvement of public procurement competitiveness, and reduction of corruption. The paper finds that information and communications technology can help improve government capacity, but the impact of e-government varies by type of government activity and is stronger in more developed countries. Implementation of e-filing systems reduces tax compliance costs as measured by the number of tax payments, time required to prepare and pay taxes, likelihood and frequency of firms being visited by a tax official, perception of tax administration as an obstacle, and incidence of bribery. The effects of e-procurement are weaker, with the number of firms securing or attempting to secure a government contract increasing with e-procurement implementation only in countries with higher levels of development and better quality institutions. The paper finds no systematic relationship between e-procurement and bureaucratic corruption.en-USCC BY 3.0 IGOMOBILE APPLICATIONSPUBLIC OFFICIALSPUBLIC ADMINISTRATIONSSERVICES TO CITIZENSFINANCIAL MANAGEMENTBRIBESTELECOMMUNICATIONINFORMATION TECHNOLOGYE-PAYMENTE-GOVERNMENT SYSTEMSPUBLIC SECTORE-GOVERNMENT TECHNOLOGYGOVERNMENTGOVERNMENT EFFICIENCYGOVERNMENT OFFICIALSENTERPRISE SURVEYUSE OF INFORMATIONPAYMENT SYSTEMINFORMATIONMONITORINGE-PROCUREMENTENTERPRISE SURVEYSE- PROCUREMENTPUBLIC INFRASTRUCTUREGOVERNMENT CAPACITYELECTRONIC PROCUREMENTMANAGEMENT SYSTEMSINFORMATION SYSTEMSE-GOVERNMENT IMPLEMENTATIONFACE-TO-FACE CONTACTE-GOVERNMENTOPEN ACCESSCOMMUNICATIONSINSTITUTIONSTIME PERIODSDATAFREEDOM OF INFORMATION LAWSESERVICESCOMPUTERSFUNCTIONALITIESCUSTOMSGOVERNMENT CONTRACTSPRODUCTIVITYNUMBER OF VISITSLIMITATIONS OF TECHNOLOGYE-CUSTOMSAUTOMATIONREDUCTION OF CORRUPTIONFINANCIAL MANAGEMENT SYSTEMDATABASESGLOBAL E-GOVERNMENTIMPACT OF TELECOMMUNICATIONTRANSACTIONSMANUFACTURINGUSERSPHONETECHNOLOGYHUMAN CAPITALBUSINESS OPERATIONSPROCUREMENTE-PROCUREMENT SYSTEMSTRANSPARENCYRESULTSCOMPETITIVENESSREGULATORY ENVIRONMENTPURCHASING POWERMANAGEMENT SYSTEMGOVERNMENT INFORMATION QUARTERLYADOPTION OF E-GOVERNMENTBUSINESS INDICATORSPRIVATE SECTORDATA INTEGRITYSALES TRANSACTIONSSUPPLY CHAINGOVERNMENT TECHNOLOGYADMINISTRATIONECONOMIC DEVELOPMENTICTFREEDOM OF INFORMATIONELECTRONIC FILINGSECURITYBUSINESS CLIMATEBUSINESSBUSINESSESPHONESPUBLIC SECTOR PERFORMANCEHUMAN RESOURCESPERFORMANCEBUSINESS ENVIRONMENTINSPECTIONSMOBILE PHONESFUNCTIONALITYPROFITSUPPLY CHAIN MANAGEMENTBUSINESS REGULATIONSGOVERNMENT INFORMATIONPOLICY FORMULATIONGOVERNMENT CONTRACTCUSTOMERSDATABASECOMMUNICATIONS TECHNOLOGYTECHNOLOGIESPAYMENT SYSTEMSBUSINESS PERFORMANCEAUTHENTICATIONINNOVATIONSPAYMENT OF TAXESPUBLIC GOODSWorking PaperWorld Bank10.1596/1813-9450-7657