Relhan, GauravIonkova, KremenaHuque, Rumana2017-06-142017-06-142012https://hdl.handle.net/10986/27158Africa is currently experiencing the world's fastest urbanization rate at 3.5 percent annually-placing increasing pressure on resource-constrained local governments to maintain and improve livability standards of their cities. But simultaneously, an 'Information and Communication Technologies' (ICT) revolution has swept across the continent-as evidenced by vastly improved telecommunications and internet infrastructure, leapfrogging mobile communications penetration rates, and emergence of a successful homegrown IT applications industry. This report aims to: 1) synthesize the role currently played by ICT towards improved governance, management and accountability of urban service providers in Africa as well as other regions, 2) explore current ICT initiatives that are relevant to the World Bank's thematic concerns, 3) reconcile existing deficiencies/barriers towards potential for replication, and 4) develop a roadmap to render easy strategy implementation by project teams. Section one outlines evolving trends in urban governance and presents ICT as a potential tool in the environment of modern governance. Section two discusses the role of ICT in some of the Bank's core areas of urban focus, namely: local governance and economic development; intergovernmental fiscal relations and municipal finance; urban poverty and slum upgrading; urban planning, land and housing; urban environment and climate change; and water and sanitation service delivery. An analysis of fundamental ICT methodologies employed is discussed in section three. Section four, in conclusion, suggests an action-plan for enhancing ICT initiatives as a component of the Bank's lending activities.en-USCC BY 3.0 IGOACCESS TO INFORMATIONACCESS TO SERVICESACTION PLANADOPTION OF INFORMATIONADVERTISEMENTADVERTISEMENTSAUTHENTICATIONAUTOMATIONBARCODEBEST PRACTICESBLOGBROADBANDBROADBAND CONNECTIVITYBROADCASTSBROWSERSBUDGET ALLOCATIONBUSINESS CENTERSBUSINESS ENVIRONMENTBUSINESS INDICATORSBUSINESS SERVICESBUSINESS TRANSACTIONSBUSINESSESCALL CENTERSCALL CENTRECAPABILITIESCAPABILITYCAPACITY BUILDINGCAPACITY-BUILDINGCELL-PHONESCENTRAL SERVERCERTIFICATESCHAMBERS OF COMMERCECHART OF ACCOUNTSCLIMATE CHANGECOMMERCIAL ACTIVITIESCOMMERCIAL BANKSCOMMUNICATION TECHNOLOGIESCOMPETITIVE ADVANTAGESCOMPETITIVENESSCOMPUTER NETWORKCOMPUTER SCIENCECOMPUTERSCONFIDENTIAL INFORMATIONCONFIDENTIALITYCONNECTIVITYCONSUMER PARTICIPATIONCONTROL SYSTEMCOORDINATION MECHANISMSCOST CONTROLCOST SAVINGSCREDIT CARDSDATA SECURITYDATA TRANSMISSIONDEFORESTATIONDIGITAL BUSINESSDIGITAL CAMERADIGITAL CAMERASDIGITAL DIVIDEDISTRIBUTION SYSTEMDOMAINE-CITIZENE-GOVERNANCEE-GOVERNMENTE-GOVERNMENT SYSTEMSE-MAILE-PROCUREMENTE-SERVICESECONOMIC ACTIVITIESECONOMIC ACTIVITYECONOMIC CONDITIONSECONOMIC DEVELOPMENTECONOMIC GROWTHECONOMIC IMPACTEFFECTIVE DEMANDEGOVERNANCEEGOVERNMENTELECTRICITYELECTRONIC DATAELECTRONIC DOCUMENTELECTRONIC FUNDELECTRONIC PAYMENTELECTRONIC SERVICESELECTRONIC SUBMISSIONELECTRONIC TOOLSEMAILSEMISSIONSENERGY CONSUMPTIONENVIRONMENTALENVIRONMENTAL INFORMATIONENVIRONMENTAL ISSUESENVIRONMENTAL MANAGEMENTENVIRONMENTAL PROBLEMSENVIRONMENTSESERVICESEXPENDITURESFAXESFINANCIAL MANAGEMENTFINANCIAL MANAGEMENT SYSTEMSFINANCIAL RESOURCESFINANCIAL SERVICESFINANCIAL TRANSACTIONSFLOW CHARTFRAUDG2BGLOBAL MARKETSGOVERNMENT CONTRACTSGOVERNMENT SERVICESGOVERNMENT WEB SITEGOVERNMENT-TO-BUSINESSGPSHARDWAREHUMAN RESOURCEICTIDINDUSTRIAL DEVELOPMENTINFORMATION DATABASESINFORMATION FLOWSINFORMATION SYSTEMINFORMATION SYSTEMSINFORMATION TECHNOLOGIESINFORMATION TECHNOLOGYINFRASTRUCTURE DEVELOPMENTINSTALLATIONINTEGRITY OF DATAINTRANETINVENTORYINVENTORY CONTROLKNOWLEDGE PRODUCTLABOR MARKETSLAND USELEGAL ENVIRONMENTLIMITED ACCESSMAINTENANCE OF SYSTEMSMARKET ACCESSMARKET OPPORTUNITIESMARKETINGMATERIALMENUMIDDLEMENMOBILE APPLICATIONMOBILE COMMUNICATIONSMOBILE PHONEMOBILE PHONESMOBILE SERVICESMOBILE TELEPHONEMOBILE TELEPHONESMOBILE TELEPHONYMONITORING MECHANISMSMULTIMEDIANATURAL RESOURCESNEW TECHNOLOGIESNUMBER OF USERSOFFICE OPERATIONSONLINE DISCUSSIONONLINE NETWORKINGONLINE NEWSLETTERONLINE PAYMENTONLINE PAYMENTSOPERATIONAL EFFICIENCYPAPERLESS OFFICEPAYMENT OF TAXPAYMENT OF TAXESPAYMENT SYSTEMSPCSPENETRATION RATESPOLICY MAKERSPOLLUTIONPOLLUTION LEVELSPOPULATION GROWTHPRIVATE PARTNERSHIPPRIVATE SECTORPROCESS INFORMATIONPROCUREMENTSPRODUCTIVITYPUBLIC PARTICIPATIONQUALITY STANDARDSQUERIESQUERYRADIOREGISTRYREGULATORY ENVIRONMENTREGULATORY ENVIRONMENTSREGULATORY FRAMEWORKREGULATORY FRAMEWORKSRELIABILITYRELIABLE ACCESSRESOURCE ALLOCATIONRESOURCE CONSERVATIONRESOURCE USERESULTRESULTSSATELLITESECURE TRANSACTIONSSENIOR CITIZENSERVICE PROVIDERSSILICONSITESSOCIAL SERVICESOCIAL SERVICESSTREAMSSUPPLY CHAINSUPPLY CHAIN MANAGEMENTSUPPLY NETWORKSSUSTAINABLE DEVELOPMENTTAX RATESTAX REVENUETELECOMTELECOMMUNICATIONSTELECOMMUNICATIONS INFRASTRUCTURETELECOMMUNICATIONS NETWORKSTELEPHONETELEPHONE SERVICESTIMELY ACCESSTRANSACTIONTRANSACTION COSTSTRANSPORTATION NETWORKSTURNAROUND TIMESUNEMPLOYMENTURBAN DEVELOPMENTUSERUSESWATER POLLUTIONWEALTH CREATIONWEBWIRELESS TELEPHONYWorking PaperWorld Bank10.1596/27158