Watkins, JoannaBeschel, Robert2012-08-132012-08-132010-04https://hdl.handle.net/10986/10498This guide presents a range of non-monetary award programs to recognize performance improvements in government programs, initiatives, and agencies. Nine award programs are drawn from Canada, Ireland, Abu Dhabi, the Philippines, the United States and Jordan. Each of the programs are analyzed along the following dimensions: objectives, target applicants, award categories, selection criteria, participation, selection process, type of reward, year of establishment, and number of awards given per year. Individual program details along these dimensions are available. The first section presents the theoretical background on how non-monetary award programs function, their expected benefits, and guiding principles to harness the potential benefits of such a program. The second section highlights the findings from the analysis of the nine programs along the key dimensions.CC BY 3.0 IGOACCOUNTABILITYASSETSBEST PRACTICEBEST PRACTICESBICAPABILITIESCERTIFICATECERTIFICATESCITIZEN ENGAGEMENTCIVIL COMMUNITYCIVIL SERVANTSCOLLABORATIONCOMPETITIVENESSCUSTOMER EXPERIENCECUSTOMER RELATIONSHIPCUSTOMER RELATIONSHIP MANAGEMENTCUSTOMER SATISFACTIONDECISION-MAKINGDIGITAL GOVERNMENTE-GOVERNMENTE-GOVERNMENT PROGRAMSECONOMIC DEVELOPMENTECONOMICSEGOVERNMENTFEDERAL GOVERNMENTGOOD GOVERNANCEGOVERNMENT DEPARTMENTSGOVERNMENT EMPLOYEEGOVERNMENT REFORMGOVERNMENT SERVICEGOVERNMENT SERVICESGOVERNMENT TO BUSINESSGOVERNMENT TO CITIZENGOVERNMENT TO GOVERNMENTGOVERNMENT UNITSGOVERNMENTAL ORGANIZATIONSHOME PAGEHUMAN RESOURCESHUMAN SERVICESICTINFORMATION COMMUNICATIONSINFORMATION COMMUNICATIONS TECHNOLOGYINFORMATION TECHNOLOGYINFORMATION TECHNOLOGY INITIATIVESINNOVATIONINNOVATIONSINSTITUTIONINTEGRITYJUSTICEKNOWLEDGE MANAGEMENTLEADERSHIPLOCAL GOVERNMENTMEDIANATURAL RESOURCESNEW TECHNOLOGYOPEN GOVERNMENTPATRONAGEPDFPRIVATE SECTORPRODUCTIVITYPUBLIC ADMINISTRATIONPUBLIC POLICYPUBLIC SECTORPUBLIC SECTOR INFORMATIONPUBLIC SECTOR PERFORMANCEPUBLIC SERVANTSPUBLIC SERVICE DELIVERYPUBLIC SERVICESRESULTRESULTSSEARCHSEARCHESSENIOR GOVERNMENT OFFICIALSSERVICE DELIVERYSERVICE TO CITIZENSSTATE GOVERNMENTSTATE GOVERNMENTSTARGETSTECHNOLOGY INITIATIVESTRANSPARENCYUSE OF INFORMATIONVERIFICATIONWEBWEB SITEWorld Bank10.1596/10498