World Bank2014-09-152014-09-152013-10-01https://hdl.handle.net/10986/20123This document includes the full Technical Assessment of the Punjab Public Management Reform Program. The Assessment is based on the technical analysis of the Program. It covers: the strategic relevance and technical soundness of the proposed Program; the Program's results framework and monitoring and evaluation; the Program s governance structure and institutional arrangements; and the economic justification of the Program. It also presents an evaluation of the technical risks, and defines the improvements proposed as part of the Program Action Plan.en-USCC BY 3.0 IGOACCESS TO GOVERNMENT SERVICESACCESS TO INFORMATIONACCESS TO SERVICEACCESS TO SERVICESACCOUNTABILITYACCOUNTINGACTION PLANADMINISTRATIVE SYSTEMSADMINISTRATIVE UNITSANTICORRUPTIONANTICORRUPTION STRATEGYAUTHENTICATIONAUTOMATIONAUTOMATIONSAVERAGE CITIZENBANKSBEST PRACTICEBRIBESBROADBANDBUSINESS MODELSBUSINESS PROCESSBUSINESS PROCESSESBUSINESSESCALL CENTERSCAPACITY BUILDINGCERTIFICATECERTIFICATESCITIZEN ENGAGEMENTCITIZEN SERVICECITIZEN SERVICESCIVIL SOCIETYCIVIL SOCIETY ORGANIZATIONSCOLLABORATIONCOLLUSIONCOMMUNICATION STRATEGYCOMMUNICATION TECHNOLOGIESCOMMUNICATION TECHNOLOGYCOMPLAINTCOMPLAINTSCOMPUTERSCONNECTIVITYCOPYRIGHTCOPYRIGHT ISSUESCORRUPTIONCYBERCRIMEDATA COLLECTIONDATA ENTRYDATA NETWORKSDATA SHARINGDECISION MAKERSDECISION MAKINGDECISION-MAKINGDEDICATED DATADEMOCRATIC PARTICIPATIONDEMOCRATIC PROCESSDEVELOPMENT PROJECTSDIGITIZATIONDISCLOSURE OF INFORMATIONDISCRETIONDISCUSSION BOARDSDISSEMINATION OF INFORMATIONDISTRIBUTION CHANNELSDISTRIBUTION NETWORKDOMAINDOMAINSE-GOVERNANCEE-GOVERNMENTE-GOVERNMENT IMPLEMENTATIONE-GOVERNMENT INITIATIVESE-SERVICEE-SERVICESEFFICIENCY IMPROVEMENTELECTIONELECTION COMMISSIONELECTIONSELECTRICITYELECTRONIC MEDIAELECTRONIC PAYMENTSELECTRONIC SIGNATURESELECTRONIC TRANSACTIONSELECTRONIC TRANSMISSIONENABLING ENVIRONMENTENCRYPTIONENGAGING CITIZENSEPROCUREMENTEQUIPMENTESERVICESFACILITATING PAYMENTSFEDERAL GOVERNMENTFINANCIAL MANAGEMENTFINANCIAL TRANSACTIONSFREEDOM OF INFORMATIONFRONT-ENDFUNCTIONALITYGEOGRAPHIC INFORMATIONGOOD GOVERNANCEGOVERNANCE REFORMGOVERNANCE REFORMSGOVERNMENT AGENCIESGOVERNMENT CAPACITYGOVERNMENT DEPARTMENTSGOVERNMENT ENTITIESGOVERNMENT OFFICESGOVERNMENT OFFICIALSGOVERNMENT SERVICESGPSHEALTH SERVICESHUMAN RESOURCEHUMAN RESOURCE CAPACITYHUMAN RESOURCE MANAGEMENTHUMAN RESOURCESHUMAN RIGHTICTIDENTITY MANAGEMENTIMAGESINFORMATION DEPARTMENTINFORMATION FLOWSINFORMATION SECURITYINFORMATION SERVICESINFORMATION SYSTEMINFORMATION SYSTEMSINFORMATION TECHNOLOGYINNOVATIONINNOVATIONSINSPECTIONINSPECTIONSINTELLECTUAL PROPERTYINTELLECTUAL PROPERTY RIGHTSINTERFACEINTERFACESINTERNAL DATAJUSTICELAWSLEADERSHIPLEARNINGLICENSESLITERACYLOCAL GOVERNMENTLOCAL GOVERNMENTSMANAGEMENT SYSTEMMANAGEMENT SYSTEMSMATERIALMEDICINEMIDDLE MENMINISTERMOBILE PHONEMOBILE PHONESMOBILE TELEPHONEMOBILE TELEPHONESMONITORING MECHANISMSMULTIPLE ACCESSMULTIPLE CHANNELSNETWORKSNEW TECHNOLOGIESONLINE DATABASEOPEN GOVERNMENTPATRONAGEPDFPENALTIESPERFORMANCE INDICATORSPETTY CORRUPTIONPHONE NUMBERSPILOT PROJECTPOLICEPOLICY DEVELOPMENTPOLITICAL PARTIESPOLITICIANSPPPSPRIVATE PARTNERSHIPPRIVATE PARTNERSHIPSPRIVATE SECTORPRIVATE SECTOR DEVELOPMENTPROCUREMENTPROCUREMENT PROCESSESPRODUCTIVITYPROGRAMSPROJECT MANAGEMENTPROTOCOLSPUBLIC AGENCIESPUBLIC OFFICIALSPUBLIC OUTREACHPUBLIC PARTICIPATIONPUBLIC SECTORPUBLIC SERVICE DELIVERYPUBLIC SERVICESPUBLIC­PRIVATE PARTNERSHIPSQUALITY OF SERVICESQUERIESRECORDS MANAGEMENTRESOURCE MOBILIZATIONRESULTRESULTSREVENUE COLLECTIONSECURITY MEASURESSELF-SERVICESERVERSERVICE DELIVERYSERVICE PROVIDERSSERVICE PROVISIONSITESSOCIAL SERVICESUPERVISIONTECHNICAL ASSISTANCETECHNOLOGICAL SUPPORTTECHNOLOGY PLATFORMSTELECOMTELECOM SERVICESTELECOMMUNICATIONTELEDENSITYTRACKING SYSTEMTRADITIONAL BUSINESSTRANSACTIONTRANSPARENCYTRANSPARENT GOVERNMENTTRIALTURNAROUND TIMESUSERUSERSUSESVALUE CHAINVIDEOVIDEOSWEBWEB PORTALWEB PORTALSWEB PRESENCEWIRELESS INTERNETWORKING HOURS10.1596/20123