Ringold, DenaFiszbein, ArielRogers, F. Halsey2012-03-192012-03-192011-06-01https://hdl.handle.net/10986/3454Improving governance is central to improving results in human development. It is clear that money is not enough: improved outcomes from service delivery require better governance, including mechanisms for holding service providers accountable and appropriate incentives for performance. There is therefore a growing demand for indicators to measure how and whether these processes work, and how they affect health and education results. This paper makes the case for measuring governance policies and performance, and the quality of service delivery in health and education. It develops a framework for selecting and measuring a set of indicators and proposes options, drawing from new and innovative measurement tools and approaches. The paper proposes the adoption of a more systematic approach that will both facilitate the work of health and education policymakers and allow for cross-country comparisons and benchmarking.CC BY 3.0 IGOABSENTEEISMABUSEACCESS TO INFORMATIONACCOUNTABILITIESACCOUNTABILITYACCOUNTABILITY ARRANGEMENTSACCOUNTABILITY FOR PERFORMANCEACCOUNTABILITY MECHANISMSALLOCATIONALLOCATION OF FUNDSASSESSMENT INSTRUMENTBANKSBENEFICIARIESBUDGET ALLOCATIONSBUDGET CREDIBILITYBUDGET CYCLEBUDGET EXECUTIONBUDGET LAWBUDGET PREPARATIONBUDGETARY INFORMATIONBUDGETARY RESOURCESBUSINESS CLIMATECAPITAL BUDGETCASH TRANSFERSCENTRAL BUDGETCITIZENCITIZEN PARTICIPATIONCITIZENSCIVIL SOCIETYCLINICSCOMPLAINTCOMPLAINTSCOMPOSITE INDICATORSCOMPREHENSIVE ASSESSMENTCORRUPTIONCOUNTRY REPORTSDATA COLLECTIONDECISION-MAKINGDELIVERY OF SERVICESEDUCATION REFORMEDUCATION SERVICESEDUCATIONAL ATTAINMENTETHICSEXERCISESEXPENDITURE TRACKING SURVEYSFACILITY SURVEYSFEEDBACK MECHANISMSFIGHTING CORRUPTIONFINANCE MANAGEMENTFINANCIAL ACCOUNTABILITYFINANCIAL MANAGEMENTFINANCIAL PERFORMANCEGOOD GOVERNANCEGOVERNANCE INDICATORSGOVERNANCE MEASUREMENTGOVERNANCE OUTCOMESGOVERNANCE PERFORMANCEGOVERNANCE REFORMSGOVERNMENT EXPENDITURESGOVERNMENT PERFORMANCEHEALTH CAREHEALTH CENTERSHEALTH CLINICSHEALTH INDICATORSHEALTH INFORMATIONHEALTH INSURANCEHEALTH INSURANCE FUNDHEALTH OUTCOMESHEALTH SECTORHEALTH SERVICESHEAVILY INDEBTED POOR COUNTRIESHIPCHOSPITALSHOUSEHOLD SURVEYSHUMAN DEVELOPMENTHUMAN RESOURCEHUMAN RIGHTSIMPACT EVALUATIONIMPROVING GOVERNANCEINFANT MORTALITYINFORMATION ASYMMETRIESINITIATIVEINSTITUTIONAL ARRANGEMENTSINTEGRITYINTERMEDIARIESINTERNATIONAL LEVELINTERVENTIONINVESTIGATIONLAWSLEADERSHIPLEARNINGLEGAL FRAMEWORKMEASUREMENT CHALLENGESMEASUREMENT PROBLEMSMEASURING GOVERNANCEMEDIAMEDICAL PROVIDERMEDICAL TREATMENTMEDICINESMERITOCRATIC HIRINGMORTALITYNGOOUTCOME INDICATORSPATIENTPATIENTSPEDAGOGYPERFORMANCE DIMENSIONPERFORMANCE EVALUATIONPERFORMANCE INDICATORSPERFORMANCE MEASUREMENTPERFORMANCE MEASURESPERFORMANCE MONITORINGPOOR GOVERNANCEPOVERTY REDUCTIONPOVERTY REDUCTION STRATEGYPRIMARY HEALTH CAREPRIMARY SCHOOLSPRIVATE PROVIDERSPRIVATE SCHOOLSPRIVATE SECTORPRIVATE-SECTOR INVOLVEMENTPROCUREMENTPROCUREMENT POLICIESPROCUREMENT SYSTEMSPROGRAMSPROJECT MONITORINGPROVIDER BEHAVIORPROVINCIAL LEVELPROVISION OF SERVICESPUBLIC EXPENDITUREPUBLIC EXPENDITURE TRACKINGPUBLIC EXPENDITURESPUBLIC FINANCEPUBLIC FINANCE PERFORMANCEPUBLIC FINANCIAL MANAGEMENTPUBLIC FUNDSPUBLIC HEALTHPUBLIC PROVISIONPUBLIC SECTORPUBLIC SECTOR PERFORMANCEPUBLIC SERVICEPUBLIC SERVICE DELIVERYQUALITY ASSURANCEQUALITY CONTROLQUALITY OF EDUCATIONQUALITY OF SERVICESREMEDYRESOURCE FLOWSRESOURCE MANAGEMENTSERVICE PROVIDERSSERVICE QUALITYSERVICE UTILIZATIONSMSSUB-NATIONAL GOVERNMENTSTECHNICAL QUALITYTRANSPARENCYTRIALSUNCERTAINTYWORKERSWorld Bank10.1596/1813-9450-5690