World Bank2013-03-142013-03-142005-05https://hdl.handle.net/10986/12711The Government of Vanuatu requested assistance from the World Bank to strengthen utility regulation. The government wants a regulatory system which will ensure that water, electricity and telecommunications services are provided efficiently, to a good quality standard, at reasonable prices. The public private infrastructure advisory facility provided funding for Castalia and network strategies to carry out an initial diagnostic phase. This report is the result of that initial diagnostic phase. The report: a) reviews performance of the electricity, water and telecommunications sectors on measures of cost, access, quality and efficiency, identifying the areas in which Vanuatu is doing well, and those aspects where the government might desire improvement; b) reviews the current regulatory arrangements, industry and market structures for the utilities against good international practice, and suggests areas in which changes to the current arrangements might help to improve performance; and c) recommends specific regulatory and institutional changes for the government's consideration.en-USCC BY 3.0 IGOACCESS TO ELECTRICITYACCESS TO SAFE DRINKING WATERACCESS TO SERVICEACCESS TO WATERACTION PLANADEQUATE WATERADEQUATE WATER SUPPLYAPPROACHAVAILABILITYAVERAGE WATER TARIFFBACK UPBACTERIOLOGICAL QUALITYBATTERIESBENCHMARKINGBEST PRACTICEBOOK VALUEBROADBANDBUSINESSESCAPABILITIESCAPACITY BUILDINGCAPITAL INVESTMENTSCHAMBER OF COMMERCECOLLECTION METHODSCOLLECTION SYSTEMCONCESSION AREACONCESSION CONTRACTCONCESSION CONTRACTSCONNECTIONCONNECTION CHARGESCONNECTION FEECONNECTIVITYCONSUMER GROUPSCONTRACT MANAGEMENTCOPYRIGHTCOST OF ELECTRICITYCOST OF WATERCOST RECOVERYCOST SAVINGSCROSS-SUBSIDIESCUBIC METERCUBIC METER OF WATERCUBIC METERSCUBIC METERS OF WATERCUBIC METERS PER DAYCUSTOMER SATISFACTIONCUSTOMER SERVICECUSTOMER-SERVICEDATA RATESDEBTDECISION MAKINGDIESELDIESEL GENERATORSDISPUTE RESOLUTIONDISTRIBUTION LOSSESDISTRIBUTION NETWORKDISTRIBUTION SYSTEMDISTRIBUTION SYSTEMSDONOR AGENCIESECONOMIC DEVELOPMENTEFFICIENCY IMPROVEMENTSELECTRICITYELECTRICITY PRICEELECTRICITY PRODUCTIONELECTRICITY SUPPLYELECTRICITY SYSTEMELECTRICITY TARIFFEND USEREND-USEREQUIPMENTFINANCIAL BENEFITSFINANCIAL PERFORMANCEFINANCIAL SERVICESFOSSILFOSSIL FUELSFRANCHISE AGREEMENTFUELFUEL COSTSFUEL HANDLINGFUEL HANDLING FACILITIESFUEL PRICESGDPGDP PER CAPITAGENERATIONGOVERNMENT POLICYGOVERNMENT SUBSIDYHOURS OF WATERHOUSE CONNECTIONHOUSEHOLDSHYDRO-POWERHYDROELECTRIC POWERIDINCOMEINCOME LEVELSINDEPENDENT REGULATORY BODYINDEXATIONINDIVIDUAL CONNECTIONSINEFFICIENCYINFRASTRUCTURE DEVELOPMENTINSTITUTIONINTERNATIONAL TELECOMMUNICATIONSLAND TENURELANDFILL SITELEAKAGELEAST COSTLICENSELITERS OF WATERLOW INCOME CONSUMERSWorld Bank10.1596/12711