World Bank2014-04-012014-04-012013-11https://hdl.handle.net/10986/17574The diagnostic review for consumer protection and financial literacy (CPFL) provides a detailed assessment of the institutional, legal, and regulatory framework for consumer protection in four segments of the financial. A World Bank (WB) mission visited Peru from March 18 to 27, 2013 to prepare the review. The objectives of the CPFL review were: (i) to assess the existing consumer protection and financial literacy framework by reviewing laws, regulations, and practices in Peru compared to international good practices; and (ii) to provide recommendations on ways to improve the level of financial consumer protection and financial literacy in Peru. It seeks to identify key measures in strengthening financial consumer protection, with the ultimate aim of increasing the availability and transparency of financial information, helping build consumers' trust in the financial sector, and expanding their capacity to wisely use financial services. The review addresses the following issues: (1) institutional arrangements, (2) legal and regulatory framework, (3) disclosure, (4) business practices, (5) dispute resolution mechanisms, and (6) financial education.en-USCC BY 3.0 IGOACCESS POINTSACCESS TO FINANCEACCESS TO FINANCIAL SERVICESACCOUNT OWNERSHIPACCOUNTINGANNUAL INTEREST RATESAPPROVAL PROCESSAPPROVAL PROCESSESATMATMSAUTOMATIC TELLERBANK BRANCHBANKING SYSTEMBANKSBARRIERS TO ENTRYBEST PRACTICEBEST PRACTICESBOOKLETSCALCULATIONCALL CENTERCAPITAL MARKETCAPITAL MARKETSCASH ADVANCESCASH TRANSFERCCCONFLICT OF INTERESTCONSUMERCONSUMER BANKINGCONSUMER BEHAVIORCONSUMER COMPLAINTSCONSUMER CONFIDENCECONSUMER CREDITCONSUMER DETRIMENTCONSUMER INFORMATIONCONSUMER ISSUESCONSUMER LENDINGCONSUMER LOANSCONSUMER PROTECTIONCONSUMER PROTECTION LAWCONSUMER PROTECTION MEASURESCONSUMER UNDERSTANDINGCONSUMERSCONTRIBUTIONCONTRIBUTIONSCOOPERATIVESCOST OF CREDITSCREDIT CARDCREDIT CARDSCREDIT COOPERATIVESCREDIT INSTITUTIONSCREDIT LIMITSCREDIT PRODUCTSCREDIT REGISTRYCREDIT REPORTINGCREDIT UNIONCREDITORSCREDITSCUSTOMER SERVICEDEBTDEBTORSDEBTSDEPOSITDEPOSIT INSURANCEDEPOSIT PRODUCTDEPOSITORDEPOSITORSDEPOSITSDEVELOPMENT COMPANIESDISABILITYDISCLOSURE OF INFORMATIONDISCRIMINATIONDIVERSIFICATIONECONOMIC GROWTHEDUCATION CAMPAIGNSEDUCATION INITIATIVESEDUCATION LEVELEDUCATIONAL MATERIALSEMPLOYEREMPLOYER CONTRIBUTIONSEMPLOYER PENSIONEMPOWERMENTEXCLUSIONFAMILY BUDGETFINANCE COMPANIESFINANCE INDUSTRIESFINANCIAL CONCEPTSFINANCIAL CONSUMERFINANCIAL CONSUMERSFINANCIAL CRISISFINANCIAL DECISIONSFINANCIAL ECONOMISTFINANCIAL EDUCATIONFINANCIAL EDUCATION INITIATIVESFINANCIAL EDUCATION PROGRAMFINANCIAL EDUCATION PROGRAMSFINANCIAL FUTUREFINANCIAL IMPACTFINANCIAL INCENTIVESFINANCIAL INDUSTRYFINANCIAL INFORMATIONFINANCIAL INSTITUTIONFINANCIAL INSTITUTIONSFINANCIAL INTERESTFINANCIAL KNOWLEDGEFINANCIAL LITERACYFINANCIAL LITERACY PROGRAMSFINANCIAL LITERACY SURVEYFINANCIAL PRODUCTFINANCIAL PRODUCTSFINANCIAL REGULATORSFINANCIAL SECTORFINANCIAL SECTOR ASSESSMENTFINANCIAL SECTOR POLICIESFINANCIAL SECTORSFINANCIAL SERVICEFINANCIAL SERVICE PROVIDERSFINANCIAL SERVICESFINANCIAL SERVICES PROVIDERSFINANCIAL STABILITYFINANCIAL SYSTEMFINANCIAL TRANSACTIONSFORMAL FINANCIAL INSTITUTIONFUTURE EARNINGSGENERAL PUBLICHEALTH INSURANCEHOUSEHOLDSINDEBTEDNESSINFLATIONINFORMATION SHARINGINSTALLMENTINSURANCEINSURANCE COMPANIESINSURANCE POLICIESINTEREST RATEINTEREST RATESINTERNATIONAL BANKINVESTMENT RETURNINVESTMENT RETURNSLACK OF INFORMATIONLENDERSLIABILITYLIFE INSURANCELIFE INSURERSLOANLOAN SIZELOW INCOMELOW-INCOMELOW-INCOME CUSTOMERSLOWER INCOMEMANDATORY CONTRIBUTIONSMARKETINGMASS MARKETMFISMICRO ENTERPRISEMICRO ENTERPRISE DEVELOPMENTMICRO FINANCEMICRO FINANCE INSTITUTIONSMICRO-CREDITMICRO-FINANCEMICRO-FINANCE INDUSTRIESMICROCREDITMICROFINANCEMICROFINANCE INSTITUTIONMICROFINANCE INSTITUTIONSMINIMUM PAYMENTMONEY MANAGEMENTMONTHLY INCOMEMORTGAGEMORTGAGE LOANSOFFICE OF FAIR TRADINGOPERATING COSTSPAYMENT SERVICESPENETRATION RATEPENSION CONTRIBUTIONSPENSION DECISIONPENSION MEMBERSPENSION PLANPENSION PROVIDERSPENSION SYSTEMPENSIONERSPENSIONSPENSIONS SYSTEMPOINT OF SALEPRIMARY EDUCATIONPRIVATE PENSIONPRIVATE PENSION FUNDPRIVATE PENSION FUNDSPRIVATE PENSIONSPROTECTION OF CONSUMERSPROVIDERS OF CREDITPROVISION OF INFORMATIONPUBLIC PENSIONQUESTIONNAIREREGULATORY OVERSIGHTREPAYMENTRESPONSIBILITIESRETIREMENTRETIREMENT FUNDSREVOLVING LOANSRISK MANAGEMENTSALESALESSAVINGSSAVINGS ACCOUNTSAVINGS ACCOUNTSSAVINGS PRODUCTSSAVINGS RATESECURITIESSENIORSMALL LOANSSTAKEHOLDERSSUPERVISION OF PENSION FUNDSTECHNICAL ASSISTANCETOTAL COSTUNFAIR BUSINESS PRACTICESURBAN AREASWORTH10.1596/17574