Bold, TessaGauthier, BernardSvensson, JakobWane, Waly2012-03-192012-03-192010-06-01https://hdl.handle.net/10986/3812The Delivering Service Indicators seek to provide a set of indices for benchmarking service delivery performance in education and health in Africa in order to track progress in and across countries over time. It seeks to enhance effective and active monitoring of service delivery systems and to become an instrument of public accountability and good governance in Africa. The main perspective adopted by the Delivering Service Indicators index is one of citizens accessing services and facing potential shortcomings in those services available to them. The index is thus presented as a Service Delivery Report Card on education and health. However, unlike traditional citizen report cards, it assembles objective information from micro level surveys of service delivery units.CC BY 3.0 IGOABSENTEEISMACADEMIC ACHIEVEMENTACCOUNTABILITYADEQUATE INCENTIVESADMINISTRATIVE STRUCTUREALLOCATION OF RESOURCESANTENATAL CAREARTICLEAUDITOR GENERALAVAILABILITY OF TEACHERSAVERAGE NUMBER OF STUDENTSBASIC EDUCATIONBASIC INFRASTRUCTUREBUDGET ALLOCATIONBUDGET ALLOCATIONSBUDGET DATACARE PROVIDERSCENTRAL GOVERNMENTCITIZENCITIZENSCIVIL SERVICECIVIL SERVICE REFORMCIVIL SOCIETYCIVIL SOCIETY ORGANIZATIONSCLASSROOMCLASSROOMSCLEAN WATERCLINICSCOMPOSITE INDICATORSCORRUPTIONCORRUPTION PERCEPTIONSCULTURAL CHANGEDATA COLLECTIONDATA COLLECTION EFFORTDEVELOPING COUNTRIESDISCRIMINATIONDISSEMINATIONDRINKING WATERDRUGSECONOMIC DEVELOPMENTEDUCATION BUDGETEDUCATION EXPENDITUREEDUCATION FOR ALLEDUCATION OUTCOMESEDUCATION SERVICESEDUCATIONAL DEVELOPMENTEDUCATIONAL OUTCOMESEDUCATIONAL QUALITYELASTICITY OF SUBSTITUTIONELEMENTARY SCHOOLSEXPENDITURE TRACKING SURVEYSFAMILY PLANNINGFIGHTING CORRUPTIONFINANCIAL IMPLICATIONSGOOD GOVERNANCEGOVERNANCE ISSUESGOVERNMENT POLICIESHEALTH CARE SERVICESHEALTH CLINICSHEALTH EXPENDITUREHEALTH FACILITIESHEALTH OUTCOMESHEALTH SECTORHEALTH SERVICESHEALTH SYSTEMSHEALTH UNITHEALTH WORKERSHIGHER GRADESHUMAN DEVELOPMENTIMMUNIZATIONINCOMEINEQUALITYINEQUITIESINFORMATION CAMPAIGNSINFRASTRUCTURE SERVICESINTENDED BENEFICIARIESINTERVENTIONKIDSLABOR MARKETLEARNINGLEARNING MATERIALLEARNING OUTCOMESLITERACYLOW INCOME COUNTRIESMALARIAMARGINAL COSTMATERIAL RESOURCESMATHEMATICS TEXTBOOKSMEDICAL PERSONNELMILLENNIUM DEVELOPMENT GOALSMISAPPROPRIATIONMORTALITYNATIONAL LEVELNONFORMAL EDUCATIONNORMAL DELIVERIESNUMBER OF STUDENTS PER TEACHERNUMBER OF TEXTBOOKSNUTRITIONPATIENTPATIENTSPEDAGOGICAL PRACTICESPEDAGOGYPERFORMANCE IN EDUCATIONPERSONNEL SYSTEMSPHYSICAL INFRASTRUCTUREPOLICY ANALYSISPOLICY RESEARCHPOLICY RESEARCH WORKING PAPERPOOR PEOPLEPOVERTY REDUCTIONPRACTITIONERSPRIMARY CURRICULUMPRIMARY EDUCATIONPRIMARY HEALTH CAREPRIMARY HEALTH FACILITIESPRIMARY HEALTH SERVICESPRIMARY LEVELSPRIMARY SCHOOLPRIMARY SCHOOL AGEPRIMARY SCHOOL AGE CHILDRENPRIMARY SCHOOL FACILITIESPRIMARY SCHOOL LEVELPRIMARY SCHOOLSPROGRESSPROVIDER BEHAVIORPROVISION OF TEXTBOOKSPUBLIC ACCOUNTABILITYPUBLIC AGENCIESPUBLIC BUDGETPUBLIC ECONOMICSPUBLIC EXPENDITUREPUBLIC EXPENDITURE TRACKINGPUBLIC FUNDSPUBLIC INFORMATIONPUBLIC OFFICIALSPUBLIC RESOURCESPUBLIC SCHOOLSPUBLIC SECTORPUBLIC SECTOR MANAGEMENTPUBLIC SERVICEPUBLIC SERVICE DELIVERYPUBLIC SPENDINGPUPIL-TEACHER RATIOSQUALITY OF CAREQUALITY OF EDUCATIONQUALITY OF HEALTH CAREQUALITY OF SERVICESQUALITY SERVICEQUALITY SERVICESQUANTITATIVE SERVICE DELIVERYREADINGRECURRENT EXPENDITUREREPORT CARDSRESOURCE ALLOCATIONRURAL AREASRURAL COMMUNITIESSANITATIONSCHOOL BUILDINGSSCHOOL CLASSROOMSSCHOOL CONSTRUCTIONSCHOOL INFRASTRUCTURESCHOOL LEVELSCHOOL PARTICIPATIONSCHOOLINGSERVICE DELIVERYSERVICE DELIVERY SYSTEMSERVICE DELIVERY SYSTEMSSERVICE PROVIDERSERVICE PROVIDERSSERVICE PROVISIONSERVICE QUALITYSOCIAL SCIENCESOCIAL SECTORSSTATISTICAL TECHNIQUESSTUDENT LEARNINGSTUDENT LEARNING ACHIEVEMENTSTUDENT PERFORMANCESTUDENT TEACHERSSTUDENT-TEACHER RATIOSUSTAINABLE DEVELOPMENTTEACHERTEACHER RATIOTEACHER SHORTAGETEACHER TRAININGTEACHERSTEACHINGTECHNICAL ASSISTANCETERTIARY LEVELSTRANSPARENCYVACCINESWASTEWORKERSWORLD HEALTH ORGANIZATIONWORLDWIDE GOVERNANCE INDICATORSWorld Bankhttps://doi.org/10.1596/1813-9450-5327