Ringold, DenaHolla, AlakaKoziol, MargaretSrinivasan, Santhosh2012-03-192012-03-192012978-0-8213-8980-5https://hdl.handle.net/10986/2377Efforts by governments, donors, and civil society alike to improve governance, accountability, and development results on the ground have heightened attention to the idea that citizens can contribute to better public services by holding their policy makers, providers, and program managers accountable. While the use of social accountability to improve services in low- and middle-income countries is not new, the topic has gained currency in recent years. This book looks at how this works in practice. It aims to learn from the experiences gained from the implementation of World Bank projects and from the small, but growing, set of impact evaluations. The review is a first step to identify lessons, knowledge gaps, and questions for further research that can improve the use of these tools in government policies and through programs supported by civil society and donors, including the World Bank. The book documents a diverse and exciting set of cases the rapid adoption of access-to-information laws, the use of public expenditure tracking surveys by civil society organizations to 'follow the money' from central government budgets to schools and health clinics, and the incorporation of grievance redress mechanisms into the design of conditional cash transfer programs. Many of the examples discussed here are new initiatives, and some are being evaluated now. Much will be gained from more evaluation and the sharing of experiences across countries developed and developing alike.CC BY 3.0 IGOABUSEACCESS TO INFORMATIONACCESSIBILITYACCOUNTABILITYACCOUNTABILITY MEASURESACCOUNTABILITY MECHANISMACCOUNTABILITY MECHANISMSACCOUNTABILITY RELATIONSHIPSANTICORRUPTIONANTICORRUPTION BUREAUAUDITINGBANKSBASIC NEEDSBASIC SERVICESBENEFICIARIESBRIBEBUDGET INFORMATIONBUDGET LITERACYBUDGET PLANNINGBUREAUCRACYCITIZENCITIZEN INVOLVEMENTCITIZEN PARTICIPATIONCITIZENSCIVIL SERVANTSCIVIL SERVICECIVIL SOCIETYCIVIL SOCIETY ACTORSCIVIL SOCIETY ORGANIZATIONCIVIL SOCIETY ORGANIZATIONSCLINICSCOLLECTIVE ACTIONCOMMUNICATION TECHNOLOGYCOMMUNITY DEVELOPMENTCOMMUNITY MEMBERSCOMMUNITY MOBILIZATIONCOMMUNITY PARTICIPATIONCOMMUNITY SCORECARDCOMMUNITY SCORECARDSCOMPLAINTCOMPLAINTSCONSUMERSCORRUPTCORRUPT POLITICIANSCORRUPTIONCOURT SYSTEMCREDIBILITYDATA COLLECTIONDECISION MAKINGDELIVERY OF SERVICESDEMOCRACIESE-MAILECONOMIC POLICYEDUCATED CITIZENSEDUCATION SECTOREDUCATION SERVICE DELIVERYELECTIONSEMBEZZLEMENTFACILITATORSFATIGUEFEASIBILITYFEDERAL GOVERNMENTFIGURESFINANCIAL CRISESFINANCIAL MANAGEMENTFINANCIAL TRANSPARENCYFOCUS GROUPFOCUS GROUP DISCUSSIONSFOCUS GROUPSFRAUDGOOD GOVERNANCEGOVERNANCE DIMENSIONGOVERNMENT AGENCIESGOVERNMENT BUREAUCRACYGOVERNMENT INFORMATIONGOVERNMENT MINISTRYGOVERNMENT OFFICIALSHEALTH CAREHEALTH PROMOTIONHEALTH SERVICESHOSPITALSHUMAN DEVELOPMENTHUMAN RESOURCEIMMUNIZATIONINCOMEINCOME DISTRIBUTIONINFORMATION CAMPAIGNSINFORMATION REQUESTSINFORMATION TECHNOLOGIESINITIATIVEINSTITUTIONAL ARRANGEMENTSINTEGRITYINTERMEDIARIESINTERNAL ACCOUNTABILITYINTERNATIONAL DEVELOPMENTINTERVENTIONINTERVIEWSINVESTIGATIONSJUDICIAL REVIEWLAWSLEADERSHIPLEGAL FRAMEWORKLEGAL FRAMEWORKSLEGAL REDRESSLIVING STANDARDSLOCAL AUTHORITIESLOCAL COMMUNITIESLOCAL GOVERNANCELOCAL GOVERNMENTLOCAL ORGANIZATIONSMARKETINGMASS MEDIAMEDICAL TREATMENTMULTILATERAL ORGANIZATIONSNATIONAL LAWSNONGOVERNMENTAL ORGANIZATIONSNUTRITIONPARLIAMENTPARTICIPATORY BUDGETINGPATIENTPATIENTSPERFORMANCE MONITORINGPERFORMANCE STANDARDSPERSONALITYPOLICY FRAMEWORKPOLITICAL ECONOMYPRIVATE SCHOOLSPRIVATE SECTOR DEVELOPMENTPROCUREMENTPROJECT DESIGNPROJECT IMPLEMENTATIONPSYCHOLOGYPUBLIC FUNDSPUBLIC HEALTHPUBLIC INFORMATIONPUBLIC OFFICIALSPUBLIC OPINIONPUBLIC POLICYPUBLIC SERVICE DELIVERYRECONSTRUCTIONREFUGEESRIGHT TO INFORMATIONSANCTIONSSECURE ACCESSSERVICE DELIVERYSERVICE PROVIDERSSERVICE PROVISIONSERVICE STANDARDSSERVICES TO CITIZENSSOCIAL ACCOUNTABILITYSOCIAL ACCOUNTABILITY MECHANISMSSOCIAL ACTIONSOCIAL AUDITSOCIAL AUDITSSOCIAL DEVELOPMENTSOCIAL PROTECTIONSOCIAL SERVICESOCIAL SERVICESSOCIAL WORKERSSTAKEHOLDERSSTANDARDS OF SERVICESTATE GOVERNMENTSTEXT MESSAGINGTRANSPARENCYVACCINATIONVILLAGEVILLAGE MEETINGSVILLAGESWEAK ACCOUNTABILITYYOUTHYOUTH EMPOWERMENTWorld Bank10.1596/978-0-8213-8980-5