Junquera-Varela, Raúl FélixLucas-Mas, Cristian Óliver2021-07-152021-07-152021-06-22https://hdl.handle.net/10986/35920This note brings together current thinking among global and regional teams on governance and institutional approaches to dealing with COVID-19. With a focus on tax policy and revenue administrations, it presents governance and institutional reforms that could support revenue administration responses to the pandemic.1 COVID-19 has brought about a new normal in which work practices should change. Shocks usually trigger responses, and a productive response here will be to automate tax and customs services over the medium term and to massively accelerate the use of digital and virtual technologies.CC BY 3.0 IGOTAX ADMINISTRATIONREVENUE ADMINISTRATIONTAX POLICYCORONAVIRUSCOVID-19PANDEMIC IMPACTFISCAL TRENDSCASH FLOWTRADE FACILITATIONECONOMIC RECOVERYTAX COMPLIANCEBUSINESS CONTINUITYDIGITAL ECONOMYReportWorld Bank10.1596/35920