van Welsum, Desirée2016-03-022016-03-022016-01https://hdl.handle.net/10986/23802The World Bank’s 2016 World Development Report explores how digital technologies are impacting growth, jobs and public services. The internet and other digital technologies profoundly affect the lives of billions of people. The Report examines how they can be a force for development, especially for the poor in developing countries. The report explores the impact of digital technologies on economic growth, on social and economic opportunity, and on the efficiency of public service delivery. It analyzes the factors that have enabled or hindered businesses, people, and governments to benefit from these technologies. The report also identifies the policy reforms in the information and communication technology (ICT) sector, complementary reforms, and reforms in the development community required to maximize the impact of digital technologies on growth and development.en-USCC BY 3.0 IGOGOVERNMENT USECOMMUNITIESINTERNET CONTENTEQUIPMENTACCESS TO TECHNOLOGYSEARCHPORTALSPUBLIC SECTORGOVERNMENT FUNDINGGOVERNMENTINFORMATION FLOWSSMART PHONEVIDEOINFORMATIONSERVICESPUBLIC SERVICESMENUPRIVACYNATIONAL GOVERNMENTSCREDIT CARDPERSONAL INFORMATIONDEVELOPMENT PROCESSFACE-TO-FACE CONTACTHOME PAGEDIGITAL ACCESSKNOWLEDGEVIRTUAL COMMUNITIESNEW TECHNOLOGIESANNOYANCECOMMUNICATIONSINSTITUTIONSONLINE PAYMENTDATAADVERTISINGDIGITALBROADBAND CONNECTIVITYDOMAINPRODUCTIVITYDIGITAL ECONOMYMARKETSCONNECTIVITYDIGITAL MEDIADIGITAL TECHNOLOGIESSERVICE DELIVERYBROADBANDACCESS TO THE INTERNETDIGITAL DIVIDEPRIVATE INFORMATIONACCESS TO INFORMATIONACCESS TO INTERNETTRANSACTIONSPHONETECHNOLOGYTRANSPARENCYINTERNET ACCESSRESULTSBASICPOLITICAL EVENTSNATIONAL GOVERNMENTACCESSIBILITYSYSTEMSSMART PHONESTEXTEXCHANGE OF DATADIGITAL EQUIPMENTDECISION MAKINGONLINE TRANSACTIONSREGULATIONCITY COUNCILMARKET COMPETITIONPOLITICAL PARTIESSPAMINTERNETMEDIABACKBONEECONOMIC DEVELOPMENTACTIVE PARTICIPATIONINTERNET SITESICTSECURITYBUSINESSBUSINESSESPHONESSITESITWEBSITECOMMUNICATIONDEMOCRATIC PARTICIPATIONATBUSINESS MODELFLOW OF INFORMATIONCOMMUNICATION TECHNOLOGYCOMMUNICATIONS TECHNOLOGYTECHNOLOGIESELECTIONPUBLIC GOODSPUBLIC SERVICE DELIVERYWorking PaperWorld Bank10.1596/23802