Goldberg, MikePalladini, Eric2012-05-252012-05-252008-02https://hdl.handle.net/10986/6428With its strong export orientation and emphasis on competitiveness, the Chilean economic model has been the envy of its neighbors for more than a decade. However, there are underlying vulnerabilities. Historically, exports have been concentrated in mining and agriculture, sectors dominated by large firms that do not generate a large share of employment. Small and medium enterprises play a key role in employment generation and economic decentralization in Chile, yet their employment was stagnant between 2000 and 2004. Based on work completed in 2003, this study provides a review of the Chilean government's substantial investment in programs that support small and medium enterprises. This review of government programs confirms the importance of coordination and an overarching strategy, in the form of a National Innovation System, led by a single institution. The review also finds that demand-driven programs were more likely to be sustainable. Finally, the study demonstrates that Chile (and other countries with many support programs for small and medium enterprises in place) needs an integrated management information system to analyze, assess, coordinate, and streamline the program portfolio for small and medium enterprises in the future.CC BY 3.0 IGOACCESS TO CREDITACCESS TO INFORMATIONACCESS TO SERVICESACCESS TO TECHNOLOGYACCOUNTINGADMINISTRATIVE BURDENSADMINISTRATIVE COSTSADOPTION OF TECHNOLOGYAUTOMATIONAVERAGE EXCHANGE RATEAVERAGE GROWTHAWARENESS CAMPAIGNBANK LOANSBANKRUPTCYBANKSBENEFICIARIESBEST PRACTICESBIOTECHNOLOGYBONDBONDSBUDGET ALLOCATIONSBUSINESS ASSOCIATIONBUSINESS ASSOCIATIONSBUSINESS COMMUNITYBUSINESS DEVELOPMENTBUSINESS DEVELOPMENT SERVICESBUSINESS ENVIRONMENTBUSINESS MANAGERSBUSINESS OPERATIONSBUSINESS PLANBUSINESS SCHOOLBUYERSCALCULATIONCALL CENTERSCAPABILITIESCAPITAL EFFICIENCYCAPITAL GAINSCAPITAL MARKETCAPITAL MARKETSCOLLECTION OF INFORMATIONCOMMERCECOMMERCIAL BANKCOMMERCIAL BANKSCOMMUNICATION TECHNOLOGIESCOMPETITIVENESSCONFIDENTIAL INFORMATIONCONSERVATIVE ASSUMPTIONSCONSULTING FIRMSCONSUMERCONSUMER CREDITCONTRIBUTIONCONTRIBUTIONSCOORDINATION MECHANISMCREDIT LINECREDIT MANAGEMENTCREDITORCREDITSCUSTOMSDEBTDELIVERY MECHANISMDELIVERY MECHANISMSDEPOSITSDEVELOPMENT BANKDIRECT INVESTMENTEARNINGSECONOMIC ACTIVITIESECONOMIC COOPERATIONECONOMIC DEVELOPMENTECONOMIC MANAGEMENTELECTRICITYEMPLOYMENT OPPORTUNITIESEMPLOYMENT SERVICEENABLING ENVIRONMENTENTERPRISE SECTOREXCHANGE RATEEXPORT PROMOTIONEXPORT SECTOREXTERNAL SHOCKSFINANCESFINANCIAL ANALYSISFINANCIAL INSTITUTIONFINANCIAL INSTITUTIONSFINANCIAL INSTRUMENTSFINANCIAL INTERMEDIARIESFINANCIAL INTERMEDIARYFINANCIAL MARKETSFINANCIAL SECTORFINANCIAL SERVICESFINANCIAL SYSTEMFOREIGN DIRECT INVESTMENTFUND MANAGERSGOVERNMENT NETWORKHUMAN CAPITALHUMAN RESOURCEHUMAN RESOURCESIMPLEMENTING AGENCIESIMPLEMENTING AGENCYINCOMEINCOME LEVELINDEBTEDNESSINFLATIONINFORMATION SYSTEMINFORMATION TECHNOLOGIESINNOVATIONINNOVATIONSINSPECTIONINSURANCEINTANGIBLE ASSETSINTEREST RATEINTEREST RATESINTERNAL PROCESSESIRAJOB CREATIONJOINT VENTURESLABOR MARKETLABOR MARKETSLARGE COMPANIESLARGE FIRMLARGE FIRMSLEGAL FRAMEWORKLENDERSLIABILITYLICENSELIFE EXPECTANCYLIMITED ACCESSLOANLOAN AMOUNTLOAN PROGRAMSLOCAL BUSINESSESLOW COSTMARKET ANALYSISMARKET DEMANDMARKET INFORMATIONMARKET OPPORTUNITIESMARKET RESEARCHMARKET SHAREMARKETINGMARKETING STRATEGIESMEDIUM ENTERPRISEMEDIUM ENTERPRISESMENUMICRO BUSINESSMICRO BUSINESSESMISSING ELEMENTMONETARY INCENTIVENATIONAL ECONOMYNATIONAL TRAININGNATURAL RESOURCENETWORKSNEW MARKETSNEW TECHNOLOGIESNEW TECHNOLOGYONE-STOP SHOPSOPEN MARKETSPENSIONPENSION FUNDPRICE INDEXPRIMARY EDUCATIONPRIVATE FINANCIAL INSTITUTIONSPRIVATE FUNDSPRIVATE INVESTMENTPRIVATE NETWORKSPRIVATE SECTORPRIVATE SECTOR DEVELOPMENTPRIVATE SECTOR FIRMSPRIVATE SECTOR INVESTMENTPRIVATE SECTOR PARTICIPATIONPROCUREMENTPRODUCT DESIGNPRODUCT DESIGNSPRODUCT DEVELOPMENTPRODUCTIVITYPROTOTYPEPUBLIC AWARENESSPUBLIC GOODPURCHASING POWERR&DRATE OF RETURNRATES OF RETURNRECESSIONREGIONAL NETWORKREGULATORY FRAMEWORKRESOURCE ALLOCATIONRESOURCE MANAGEMENTRESULTRESULTSRETAIL BANKRETAIL CREDITRISK FACTORSRISK PREMIUMRISK PROFILESALESSAVINGSSECURITIESSELF-EMPLOYMENTSENIORSKILLED WORKERSSMALL BUSINESSSMALL BUSINESSESSMALL ENTREPRENEURSSMALL-SCALE INDUSTRIESSMALLER FIRMSSOURCES OF INCOMESTATE BANKSSTOCK EXCHANGESTOCK MARKETSUPERVISIONSUPPLY CHAINSUPPLY NETWORKSUPPORT PROGRAMSUPPORT PROGRAMSTAX INCENTIVETAX INCENTIVESTECHNICAL ASSISTANCETECHNICAL COOPERATIONTECHNICAL KNOWLEDGETECHNICAL RESOURCESTECHNOLOGY INVESTMENTTELECOMTRAINING PROGRAMSTRANSACTIONUNEMPLOYEDUNEMPLOYMENTUSESVALUABLEVALUE CHAINSWEBWORK FORCEWORKING CAPITALWORTHWorld Bank10.1596/1813-9450-4518