Kpundeh, SahrKhadiagala, GilbertChowdhury, ShyamalKpundeh, SahrKhadiagala, GilbertChowdhury, Shyamal2017-09-112017-09-112008-12https://hdl.handle.net/10986/28278This monograph probes the role of information in service delivery by focusing on key sectors in Kenya and Ethiopia. Findings from comparative studies done in 2005-06 in the health, education, and water and sanitation sectors plus public and private partnerships (PPPs) illustrate the significance of information access to delivery of quality services. Linking information access to service delivery is instructive to deepen institutional reforms around transparency and governance. This volume contends that three constraints-governance, trust, and technology deficits-impede information flows for service delivery in Ethiopia and Kenya. Although these constraints are formidable, the cases reveal that reforms in the governance arena have began to make a difference in the domain of service delivery. Using local researchers for this study has contributed to the World Bank's vision and mission of strengthening knowledge production by local institutions, particularly in Africa, where the low rate of the input of indigenous voices in the development debates is a growing concern. Augmenting the corpus of knowledge about African issues by Africans also fits into the objective of capacity building: providing local experts the opportunities to research and highlight experiences on the ground. As more countries embark on public sector reforms that deepen transparent information mechanisms and better service delivery, the need for more of these studies will increase. What the authors of this study have articulated is a rich research agenda that ties information access and service provision-research that should help advance policy dialogue with actors involved in public sector and governance reforms.en-USCC BY 3.0 IGOABUSEACCESS TO INFORMATIONACCESS TO SERVICESACCESSIBILITYACCOUNTABILITYACTIVE PARTICIPATIONAIDS EPIDEMICAIDS PATIENTSALLOCATION OF RESOURCESAUTHENTICATIONBASIC HUMAN RIGHTBASIC SERVICESBEST PRACTICESBETTER SERVICE DELIVERYCAPACITY BUILDINGCITIZENCITIZEN ACCESSCITY COUNCILCIVIL SOCIETYCIVIL SOCIETY ORGANIZATIONCLINICSCOLLUSIONCOMMUNICATION CHANNELSCOMMUNICATION TECHNOLOGIESCOMMUNITY PARTICIPATIONCOMPLAINTCOMPLAINTSCORRUPTCORRUPTIONDECISION MAKINGDELIVERY OF SERVICESDELIVERY TO CITIZENSDEMAND FOR SERVICESDETAILED INFORMATIONDEVELOPMENT PROCESSDIABETESDISCRETIONDISCRIMINATIONDISSEMINATIONDRUGSE-MAILECONOMIC GROWTHECONOMIC RIGHTSESSENTIAL DRUGSFINANCIAL MANAGEMENTFLOW OF INFORMATIONFOCUS GROUP DISCUSSIONSGLOBAL EFFORTGOOD GOVERNANCEGOVERNANCE REFORMSGOVERNMENT AGENCIESGROUP DISCUSSIONHEALTH CAREHEALTH CENTERSHEALTH EDUCATIONHEALTH FACILITIESHEALTH MANAGEMENTHEALTH OUTCOMESHEALTH POLICYHEALTH PROVIDERSHEALTH SECTORHEALTH SERVICESHEALTH SYSTEMHEALTH WORKERSHEALTHCARE PROVIDERSHIVHOSPITALHOSPITALSHUMAN CAPACITYHUMAN CAPITALHUMAN RIGHTSILLITERACYILLNESSIMMUNIZATIONIMMUNODEFICIENCYINCOME-GENERATION ACTIVITIESINFANTINFANT MORTALITYINFORMATION AVAILABILITYINFORMATION DISSEMINATIONINFORMATION EXCHANGEINFORMATION SYSTEMSINFORMATION TECHNOLOGIESINFORMATION TECHNOLOGYINITIATIVEINSTITUTIONAL CAPACITYINSTITUTIONAL CHANGEINSUFFICIENT INFORMATIONINTERVENTIONLACK OF INFORMATIONLAWSLEADING CAUSE OF DEATHLEGAL FRAMEWORKSLEGAL STATUSLEVEL OF POVERTYLEVELS OF EDUCATIONLIFE EXPECTANCYLOCAL GOVERNMENTLOCAL POPULATIONMALARIAMANAGEMENT SYSTEMSMANDATESMASS MEDIAMEDICAL CAREMEDICAL PERSONNELMEDICAL RESEARCHMEDICAL SERVICESMEDICINESMILLENNIUM DEVELOPMENT GOALSMINISTERMINISTRIES OF HEALTHMINISTRY OF HEALTHMOBILE TELEPHONYMORBIDITYMORTALITYMOTHERMOTHER-TO-CHILDMOTHER-TO-CHILD TRANSMISSIONNATIONAL DEVELOPMENTNATIONAL LEVELNATIONAL POLICIESNATIONAL PRIORITIESNEEDS ASSESSMENTNEW INFORMATION TECHNOLOGIESNUMBER OF PEOPLENURSINGNUTRITIONORDINARY CITIZENSORPHANSPATIENTPATIENTSPHARMACIESPOLICESPOLICY ANALYSISPOLICY DIALOGUEPOLICY RESEARCHPOOR HEALTHPOPULATION SIZEPRACTITIONERSPRIVATE ORGANIZATIONSPRIVATE SECTORPRIVATIZATIONPROCUREMENTPROGRESSPROVINCIAL HOSPITALSPROVISION OF INFORMATIONPUBLIC AGENCIESPUBLIC CONFIDENCEPUBLIC HEALTHPUBLIC HOSPITALSPUBLIC INFORMATIONPUBLIC PARTICIPATIONPUBLIC POLICYPUBLIC SECTORPUBLIC SECTORSPUBLIC SERVICEPUBLIC SERVICESQUALITY SERVICESRADIOREGULATORY FRAMEWORKREPRESENTATIVE SAMPLERESOURCE MOBILIZATIONRIGHT TO EDUCATIONSANITATIONSERVICE DELIVERYSERVICE DELIVERY SYSTEMSSERVICE PROVIDERSERVICE PROVIDERSSERVICE PROVISIONSERVICE QUALITYSEXUALLY TRANSMITTED INFECTIONSSOCIAL INSTITUTIONSSOCIAL ISOLATIONSOCIAL SCIENCESOCIAL SERVICESSPATIAL DISTRIBUTIONSTRATEGIC FRAMEWORKSUSTAINABLE DEVELOPMENTTECHNICAL ASSISTANCETECHNICAL CAPACITIESTELEVISIONTHEFTTRADITIONAL HEALERSTRANSPARENCYTRANSPARENT MECHANISMSTRANSPARENT SYSTEMSTRIALTRUST BETWEEN CITIZENSTRUST IN GOVERNMENTTUBERCULOSISTVUNFPAUNITED NATIONS POPULATION FUNDUNIVERSITY EDUCATIONURBAN CENTERSVICTIMSWORKERSWORLD HEALTH ORGANIZATIONWorking PaperWorld Bank10.1596/28278