Leonard, Kenneth L.Masatu, Melkiory C.Herbst, Christopher H.Lemiere, Christophe2016-04-182016-04-182015-08https://hdl.handle.net/10986/24076This paper introduces a simple framework for understanding the dimensions and determinants of health worker performance based on the idea that there can be three different gaps affecting performance: a knowledge gap, the knowledge-capacity gap and the capacity-performance gap. The paper argues that performance is determined by a combination of competence, capacity and effort, and that any of these elements may lead to poor performance, and applies this framework to the measurement of health worker performance in Tanzania. Whilst discussing and highlighting key findings related to the assessment of health worker performance in Tanzania, the overarching objective of the paper is to offer a systematic way to analyze health worker performance through primary data collection and analysis to benefit researchers and countries beyond Tanzania.en-USCC BY 3.0 IGOPHARMACYHEALTH CARE PROVIDERSINFANT MORTALITY RATESSUTURESDETERMINANTS OF HEALTHACCESS TO HEALTH CAREEMPLOYMENTTREATMENTHEALTH SERVICE DELIVERYDIAGNOSISDEATHSINCOMEQUALITY OF HEALTH CAREDRUG SUPPLYPUBLIC SECTORDOCTORSHEALTH ECONOMICSHEALTH RESEARCHHEALTH CAREDRUGSHEALTH CARE WORKERSEFFECTSHEALTH CARE FACILITIESINCENTIVESHEALTHHEALTH WORKERSBREAST CANCERPRESCRIPTIONSHEALTH FACILITIESSYMPTOMPUBLIC HEALTHQUALITY OF HEALTHHEALTH SECTORKNOWLEDGECHOICEANIMAL HEALTHWORKPLACEDISEASESCOSTSVOLUNTARY SECTORPATIENTSPATIENTLIFEDEMAND FOR HEALTH SERVICESINTERVENTIONPROBABILITYHEALTH SYSTEMSHEALTH CENTERSMEDICATIONNURSESOBSERVATIONMEDICAL CAREHEALTH CARE QUALITYMEDICAL OFFICERSSYMPTOMSWORK ENVIRONMENTOUTPATIENT SERVICESHEALTH CARE OUTCOMESHIV/AIDSHEALTH SERVICES RESEARCHINTERVIEWMORTALITYHEALTH CARE SYSTEMMEDICAL SERVICE PROVIDERSCANCERAVAILABILITY OF DRUGSINFANT MORTALITYDIAGNOSESHEALTH CARE SECTORCLINICIANEMERGENCY MEDICINEHEALTH SPECIALISTWORKERSFEVERQUALITY OF CAREPATIENT SATISFACTIONAMODIAQUINEBASIC NEEDSCAREHEALTH POLICYMEDICINEDEMANDDIARRHEASTDPREVENTIVE HEALTH SERVICESINCOME COUNTRIESADEQUATE CAREMEDICAL PERSONNELMALNUTRITIONPRIVATE SECTORMEASUREMENTNUTRITIONMEDICAL OFFICERSYRINGESMALARIARESTPRIMARY HEALTH CAREPNEUMONIAINTERNETEXPOSUREHEALTH SYSTEMOUTPATIENT CARELOW INCOMEHEALTH CARE DELIVERYCHILDRENMALARIA SYMPTOMSCLINICIANSCLINICSEVALUATIONBANDAGESHUMAN RESOURCESDEMAND FOR HEALTHILLNESSINFANTSALLPOPULATIONMEDICAL DOCTORSCHILD DEATHSFEESFAMILIESMEDICINESFORCEPSHOSPITALSCERTIFICATIONILLNESSESHEALTH SERVICEHEALTH SERVICESPRIVATE SECTORSDEMAND FOR SERVICESFINANCIAL INCENTIVESVISITSNURSINGMEDICAL TRAININGWorking PaperWorld Bank10.1596/24076