Beruashvili, NataliaMcgill, Olin2012-08-132012-08-132010-05https://hdl.handle.net/10986/10492How do you turn a confusing tangle of red tape into a smooth operation? In Georgia, the solution involved risk management, automation, and a good mechanism for public-private dialogue. This customs reform was a key component of the trade logistics reform introduced by the Government of Georgia and supported by the United States Agency for International Development (USAID) Georgia Business Climate Reform (GBCR) Project, implemented from September 2005 to August 2009. This smart lesson captures some of what made this project a success.CC BY-NC-ND 3.0 IGOADMINISTRATIVE BURDENSAUTOMATIONBANK GUARANTEEBUSINESS CLIMATEBUSINESS PROCESSESBUSINESSESCAPACITY BUILDINGCHAMBER OF COMMERCECHECKSCOMMERCIAL LAWCOMPETITIVE TENDERCROSS-BORDER TRADECUSTOMSCUSTOMS ADMINISTRATIONCUSTOMS BUSINESSCUSTOMS CLEARANCECUSTOMS CODECUSTOMS DEPARTMENTCUSTOMS DEPARTMENTSCUSTOMS DUTIESCUSTOMS INSPECTIONCUSTOMS ISSUESCUSTOMS LEGISLATIONCUSTOMS OFFICERSCUSTOMS OFFICIALSCUSTOMS PROCEDURESCUSTOMS REFORMCUSTOMS REGIMESCUSTOMS VALUATIONCUSTOMS WAREHOUSEDEPOSITELECTRONIC SUBMISSIONIMPORT COSTINSPECTIONINSPECTION OF GOODSINSPECTIONSINSTITUTIONAL DEVELOPMENTINSURANCEINSURANCE POLICYINTELLECTUAL PROPERTYINTELLECTUAL PROPERTY RIGHTSINTERNATIONAL DEVELOPMENTINVESTINGLEGAL DRAFTINGLEGAL EXPERTSLEGAL FRAMEWORKLEGAL REGIMESMANAGEMENT SYSTEMMODERN LEGISLATIONPHOTOPHYSICAL INFRASTRUCTUREPRIVATE SECTORPRIVATE SECTORSPROCUREMENTPROCUREMENTSPUBLIC OPINIONPUBLIC REGISTRYREAL PROPERTYREGISTRYRESULTSRISK MANAGEMENTRISK MANAGEMENT SYSTEMRISK PROFILESSITESTECHNICAL ASSISTANCETECHNICAL ISSUETRADE VOLUMESTRADINGTRANSACTIONTRANSACTION VOLUMESTURNOVERVALUATIONSVALUE-ADDED TAXWAREHOUSESWEBWEB SITEWORLD TRADEWORLD TRADE ORGANIZATIONWorld Bank10.1596/10492