World Bank2013-02-202013-02-202012-01https://hdl.handle.net/10986/12406Following a number of World Bank reports a new Punjab Immovable Property Tax Law (PIPT) was drafted in May 2008 and the Bank appointed the Institute of Revenues Rating and Valuation (IRRV) to assess the needs and resources required for the structural reform of the property tax. This blueprint is the outcome of that assessment. This document comprises of ten sections: introduction to the blue print (section one); the need for the change and the consequential vision, mission, and operating principles (section two); institutional and governance arrangements (section three); operational and organizational design (section four); human resources (section five); developing the property tax policy (section six); technology (section seven); core administration (section eight); customer services (section nine); program management (section ten); and appendix.en-USCC BY 3.0 IGOACCEPTABLE USE POLICIESACCESS TO INFORMATIONACCESS TO TECHNOLOGYACCOUNTABILITYACTION PLANADMINISTRATION PROCESSADMINISTRATIVE RESPONSIBILITYAUDITINGAUTHORITYAUTOMATIONAUTONOMYBACK OFFICEBACKUPSBEST PRACTICEBROWSERBUDGETINGBUSINESS NEEDSBUSINESS PROCESSESBUSINESS REQUIREMENTSCADASTRECENTRAL GOVERNMENTCENTRAL GOVERNMENTSCHECKSCIVIL SERVICECOLLECTION OF DATACOLLECTION PROCESSCOLLECTION SERVICESCOMPETITIVE PRICECOMPUTER SYSTEMSCORRUPTIONCOST OF COLLECTIONCOUNCILSCUSTOMER BASECUSTOMER EXPERIENCECUSTOMER RELATIONSCUSTOMER RELATIONSHIPSCUSTOMER SERVICECUSTOMER SERVICESDATA SECURITYDEBTDECISION MAKERSDEVOLUTIONDISASTER RECOVERYDISTRICT GOVERNMENTSDISTRICTSDOCUMENT MANAGEMENTDOMAINDOMAIN NAMEE-MAILEFFICIENT ADMINISTRATIONELECTRONIC MAILEMAIL SYSTEMEND CUSTOMEREQUIPMENTEXPENDITUREEXPENDITURESFEDERAL GOVERNMENTFINANCESFINANCIAL AUTONOMYFINANCIAL BENEFITSFINANCIAL DISCIPLINEFINANCIAL PLANNINGFISCAL DECENTRALIZATIONFISCAL INCENTIVESFISCAL SITUATIONFRAUDFRONT OFFICEGOVERNMENT DEPARTMENTSGOVERNMENT GRANTGOVERNMENT LEVELGOVERNMENT OFFICIALSGOVERNMENT POLICYGOVERNMENT SUBSIDYHARDWAREHARMONIZATIONHUMAN RESOURCEHUMAN RESOURCESICTIMMOVABLE PROPERTYIMPACT ASSESSMENTSINFORMATION DATABASESINFORMATION FLOWINFORMATION SHARINGINFORMATION SYSTEMSINFORMATION TECHNOLOGYINSTITUTIONAL DEVELOPMENTINSTITUTIONAL FRAMEWORKINTERGOVERNMENTAL FISCAL FRAMEWORKINTERGOVERNMENTAL FISCAL RELATIONSINTERGOVERNMENTAL RELATIONSINTERGOVERNMENTAL TRANSFERINTERNAL AUDITINTERNATIONAL BEST PRACTICESINTERNATIONAL CONSULTANTINTERNATIONAL STANDARDSINTERNET POLICYINTRANETINVENTIONINVENTORYKNOWLEDGE SHARINGLARGE CITIESLEGISLATIVE CHANGESLEVELS OF GOVERNMENTLOCAL ACCOUNTABILITYLOCAL ADMINISTRATIONLOCAL AUTHORITIESLOCAL AUTHORITYLOCAL GOVERNMENTLOCAL GOVERNMENT TAXLOCAL GOVERNMENTSLOCAL PUBLIC ADMINISTRATIONLOCAL TAXMANAGEMENT SYSTEMMANAGERIAL AUTONOMYMARKET ECONOMIESMARKET INFORMATIONMOTOR VEHICLE TAXESNATIONAL CIVIL SERVICENATIONSNEW ENTRANTSOFFICE SYSTEMSOPEN SOURCE SOFTWAREOPERATING EXPENSESPENALTIESPERFORMANCE INDICATORSPHYSICAL INFRASTRUCTUREPOLICY SUPPORTPOLITICIANSPRIVATE SECTORPRIVATE SECTOR DEVELOPMENTPRIVATISATIONPROCUREMENTPROPERTY TAXPROPERTY TAX ADMINISTRATIONPROPERTY TAX ASSESSMENTPROPERTY TAX COLLECTIONPROPERTY TAX RECORDSPROPERTY TAX REVENUEPROPERTY TRANSFER TAXESPUBLIC EXPENDITURESPUBLIC POLICYPUBLIC SECTORPUBLIC SERVICEQUALITY MANAGEMENTR&DREPRESENTATIVESRESOURCE PLANNINGRESULTRESULTSRETENTIONREVENUE COLLECTIONREVENUE SHARINGREVENUE SOURCESSEARCHSELF-SERVICESERVICE LEVEL AGREEMENTSERVICE LEVEL AGREEMENTSTARGETSTAX ADMINISTRATIONTAX BASETAX COLLECTIONTAX LAWTAX LEGISLATIONTAX LIABILITIESTAX OFFICESTAX POLICYTAX RATETAX RATESTAX REVENUETAX REVENUESTAX SYSTEMTAXABLE PROPERTIESTAXATIONTAXATION AREATAXPAYERSTECHNICAL ASSISTANCETECHNICAL STAFFTECHNICAL SUPPORTTELEPHONETELEPHONE SYSTEMTELEVISIONTRANSFER TAXESTRANSPARENCYUSERUSER GROUPVALUABLE ASSETVALUATIONVALUATIONSWorld Bank10.1596/12406