World Bank2014-10-102014-10-102014-05https://hdl.handle.net/10986/20414The Diagnostic Review for Consumer Protection and Financial Literacy (CPFL) provides a detailed assessment of the institutional, legal and regulatory framework for consumer protection in two segments of the financial sector: banking and microfinance. The review was undertaken in response to a request for technical assistance in the field of financial consumer protection made by the National Bank of the Kyrgyz Republic (NBKR) in November 2012.en-USCC BY 3.0 IGOACCESS TO INFORMATIONACCOUNTABILITYACCOUNTINGACCURATE INFORMATIONADVERTISEMENTADVERTISEMENTSALTERNATIVE DISPUTE RESOLUTIONAMOUNT OF CREDITAMOUNT OF DEBTAPPLICATION FEEARBITRATIONAUTONOMYAVERAGE WAGEBANK ACCOUNTSBANK BEHAVIORBANK CREDITBANK DEPOSITSBANK OFFICERSBANK PRODUCTSBANKING CUSTOMERSBANKING INDUSTRYBANKING INSTITUTIONSBANKING LAWBANKING LEGISLATIONBANKING PRODUCTBANKING PRODUCTSBANKING REGULATIONSBANKING SECTORBANKING SERVICESBANKSBARRIERS TO ENTRYBASIC BANKINGBORROWERBORROWINGBROCHURESBUSINESS BORROWERSCALCULATIONCAPACITY BUILDINGCAPACITY CONSTRAINTSCASH PAYMENTSCHANGES IN CONTRACTCIVIL CODECIVIL LAWCLAUSESCOMPARISON SHOPPINGCOMPETITION LAWCOMPETITIVE MARKETCONSUMERCONSUMER COMPLAINTCONSUMER COMPLAINTSCONSUMER CREDITCONSUMER GROUPCONSUMER GROUPSCONSUMER LENDINGCONSUMER LOANCONSUMER LOANSCONSUMER MARKETCONSUMER ORGANIZATIONCONSUMER ORGANIZATIONSCONSUMER PROTECTIONCONSUMER PROTECTION LAWCONSUMER PROTECTION RULESCONSUMER RIGHTSCONSUMERSCONTRACT PROVISIONSCORPORATE BANKINGCOST OF CREDITCREDIT CONTRACTCREDIT INSTITUTIONSCREDIT PRODUCTCREDIT PRODUCTSCREDIT REPORTINGCREDIT RISKCREDIT RISK MANAGEMENTCREDIT WORTHINESSCREDITORSCREDITSCREDITWORTHINESSCURRENT ACCOUNTSDEBTDEBT COLLECTIONDEPOSITDEPOSIT ACCOUNTDEPOSIT ACCOUNTSDEPOSIT GUARANTEEDEPOSIT INSURANCEDEPOSITORSDEPOSITSDISCLOSUREDISCLOSURE OF INFORMATIONDISCLOSURESDISPUTE RESOLUTIONEARLY REPAYMENTECONOMIC ACTIVITYELECTRONIC PAYMENTSENFORCEABILITYENFORCEMENT OF CONTRACTEXCHANGE RATESEXTENSION OF CREDITFINANCIAL CONSUMERFINANCIAL EDUCATIONFINANCIAL INSTITUTIONSFINANCIAL ISSUESFINANCIAL LITERACYFINANCIAL MARKETSFINANCIAL MATTERSFINANCIAL PRODUCTSFINANCIAL SECTORFINANCIAL SECTOR DEVELOPMENTFINANCIAL SECTORSFINANCIAL SERVICEFINANCIAL SERVICESFINANCIAL SERVICES PROVIDERSFINANCIAL STABILITYFINANCIAL SYSTEMFINANCIAL TOPICSFLOW OF INFORMATIONFORECLOSUREFORECLOSURE PROCESSESFRAUDGENERAL PUBLICGROSS DOMESTIC PRODUCTINFLATIONINFORMATION DISCLOSUREINFORMATION ON CUSTOMERSINSURANCEINSURANCE POLICYINSURANCE PRODUCTSINSURANCE SCHEMESINTEREST CHARGESINTEREST RATEINTEREST RATESINTERNATIONAL BANKINTERNATIONAL FINANCEISSUANCEJUDICIAL SYSTEMLAWSLEGAL AUTHORITYLEGAL FRAMEWORKLEGAL PROTECTIONSLEGAL PROVISIONSLEGAL SYSTEMSLEGISLATIONLIABILITYLICENSELICENSESLICENSINGLOANLOAN AGREEMENTLOAN APPLICATIONLOAN CONTRACTLOAN CONTRACTSLOAN DOCUMENTSLOCAL GOVERNMENTLONG-TERM SAVINGSMANDATEMANDATESMARKET SHARESMARKETINGMICROFINANCEMICROFINANCE INSTITUTIONSMICROFINANCE SECTORMISLEADING STATEMENTSMISREPRESENTATIONNATIONAL BANKNEGOTIATIONNON-PERFORMING LOANSNOTARIAL SERVICESOPERATIONAL RISKOPERATIONAL RISKSPAYMENT HISTORYPAYMENT OF INTERESTPEER REVIEWPENALTIESPENALTY CHARGESPRIVACYPRIVATE SECTOR DEVELOPMENTPROVISION OF INFORMATIONPROVISION OF INFORMATION TO CONSUMERSPRUDENTIAL REGULATIONPRUDENTIAL SUPERVISIONPURCHASESRATES OF INTERESTREAL ESTATEREAL PRICESREGULATORY AUTHORITYREGULATORY FRAMEWORKREMEDIESREMITTANCESREPAYMENTREPAYMENT DISCIPLINERESPONSIBILITIESRETURNRETURNSRIGHTS OF CONSUMERSRISK MANAGEMENTSALESALESSAVINGSSECURITIESSECURITY INTERESTSELLERSELLERSSENIORSIMILAR PROVISIONSMALL CLAIMS PROCEDURESMALL CLAIMS PROCEDURESSTAKEHOLDERSSTANDARD CONTRACTSSTANDARD FORM CONTRACTSSUFFICIENT INFORMATIONSUPERVISION OF BANKSUPERVISION OF BANKSSUPERVISORY AGENCYTHIRD PARTIESTHIRD PARTYTIME DEPOSITSTRANSPARENCYTRUST FUNDTURNOVERTYPES OF CONSUMERTYPES OF LOANSWAGEWAIVERWITHDRAWAL10.1596/20414