World Bank Group2015-01-062015-01-062014https://hdl.handle.net/10986/21113The objective of this strategic framework is to mainstream citizen engagement in World Bank Group (WBG)-supported policies, programs, projects, and advisory services and analytics to improve their development results and within the scope of these operations, contribute to building sustainable national systems for citizen engagement with governments and the private sector. This framework will capture the diverse experiences, assess lessons learned, and outline methods and entry points to provide a more systematic and results-focused approach for the WBG. Progress toward this objective will be assessed using indicators included in program, project, and corporate results frameworks. The WBG strategy incorporates citizen engagement, including beneficiary feedback, specifically in its treatment of inclusion, which entails empowering citizens to participate in the development process and integrating citizen voice in development programs as key accelerators to achieving results. This framework builds on stocktaking and lessons learned from WBG-financed operations across regions and sectors. A key lesson is the importance of country context, government ownership, and clear objectives for citizen engagement. The approach to mainstreaming citizen engagement in WBG-supported operations is guided by five principles: 1) it is results-focused; 2) it involves engaging throughout the operational cycle; 3) it seeks to strengthen country systems; 4) it is context-specific; and 5) it is gradual. Under the right circumstances, citizen engagement can contribute to achieving development outcomes in support of the goals the WBG aims to support through all of the operations it funds: eradicating extreme poverty and boosting shared prosperity in a sustainable manner.en-USCC BY 3.0 IGOACCESS TO INFORMATIONACCOUNTABILITYACCOUNTABILITY MECHANISMSACCOUNTABILITY RELATIONSHIPSALLOCATION OF RESOURCESANTICORRUPTIONANTICORRUPTION AGENCIESBENEFICIARIESBENEFICIARY FEEDBACKBUDGET LITERACYBUDGET PREPARATIONBUDGET PROCESSBUDGET TRANSPARENCYCAPACITY BUILDINGCASCITIZENCITIZEN DEMANDSCITIZEN ENGAGEMENTCITIZEN FEEDBACKCITIZEN INPUTCITIZEN PARTICIPATIONCITIZEN REPORT CARDCITIZEN VOICECITIZENSCITIZENSHIPCIVIC PARTICIPATIONCIVIL SOCIETYCIVIL SOCIETY ORGANIZATIONCIVIL SOCIETY ORGANIZATIONSCOLLABORATIONCOLLECTIVE ACTIONCOMMUNICATIONS TECHNOLOGYCOMMUNITY DEVELOPMENTCOMMUNITY INVOLVEMENTCOMMUNITY ORGANIZATIONSCOMMUNITY SCORECARDCOMMUNITY SCORECARDSCONFIDENCECONSENSUSCONSULTATIONCONSULTATIONSCONSUMERSCORPORATE COMMITMENTCOUNTRY ASSISTANCE STRATEGIESCREDIBILITYCULTURAL PRACTICESCULTURAL VALUESDECISION-MAKING PROCESSESDEMOCRATIZATIONDEVELOPMENT GOALSDEVELOPMENT INTERVENTIONSDEVELOPMENT OBJECTIVESDEVELOPMENT POLICYDEVOLUTION OF AUTHORITYDISSEMINATIONECONOMIC DEVELOPMENTECONOMIC GROWTHENABLING ENVIRONMENTENVIRONMENTAL IMPACTENVIRONMENTAL PROTECTIONENVIRONMENTAL SUSTAINABILITYEQUAL PARTNERSEVALUATION RESULTSEXTRACTIVE INDUSTRIESEXTREME POVERTYFEEDBACK MECHANISMSFIGURESFINANCIAL MANAGEMENTFISCAL POLICIESFOCUS GROUPFOCUS GROUP DISCUSSIONSFOCUS GROUPSGENDER EQUITYGOOD GOVERNANCEGOVERNMENT PROGRAMSGOVERNMENT SUPPORTHUMAN RIGHTSIMMUNIZATIONIMPACT EVALUATIONINCLUSION OF WOMENINCOMEINCOME LEVELINDEPENDENT BUDGET ANALYSISINDEPENDENT MONITORINGINDIGENOUS PEOPLEINDIGENOUS PEOPLESINEQUALITYINFORMATION CAMPAIGNSINFORMATION SYSTEMINITIATIVEINSTITUTIONAL CAPACITYINSTITUTIONAL DEVELOPMENTINSTITUTIONAL DEVELOPMENT FUNDINTEGRITYINTERMEDIARIESINTERNATIONAL DEVELOPMENTINTERVENTIONINTERVIEWSINVESTMENT CLIMATEJUDICIARYLEADERSHIPLEARNINGLEGAL FRAMEWORKLEGAL FRAMEWORKSLISTENINGLOCAL COMMUNITIESLOCAL GOVERNMENTLOCAL GOVERNMENTSLOCAL INSTITUTIONSLOCAL LEVELSMANAGEMENT SYSTEMSMARGINALIZED GROUPSMEDIAMINISTERMOBILIZATIONNATIONAL LEGISLATIONNATIONAL PRIORITIESNATURAL RESOURCENATURAL RESOURCE MANAGEMENTNATURAL RESOURCESNEPOTISMNGONONGOVERNMENTAL ORGANIZATIONSOPENNESSOUTREACHPARTICIPATION IN DECISIONPARTICIPATORY APPROACHESPARTICIPATORY BUDGETINGPARTICIPATORY DEVELOPMENTPARTICIPATORY MECHANISMSPARTICIPATORY MONITORINGPARTICIPATORY PLANNINGPARTICIPATORY PROCESSPARTICIPATORY PROCESSESPATRONAGEPERFORMANCE STANDARDSPOLICY DEVELOPMENTPOLICY DIALOGUEPOLICY FORMULATIONPOLICY OUTCOMESPOLICY RESEARCHPOLITICAL COMPETITIONPOLITICAL ECONOMYPOPULATION DYNAMICSPOVERTY REDUCTIONPREPARATIONPROCUREMENTPROGRESSPROJECT BENEFICIARIESPROJECT DESIGNPROJECT IMPLEMENTATIONPROJECT MONITORINGPUBLIC HEARINGSPUBLIC INSTITUTIONSPUBLIC OFFICIALSPUBLIC PARTICIPATIONPUBLIC SERVICEPUBLIC SERVICE DELIVERYRECONSTRUCTIONREGIONAL INITIATIVESRESOURCE ALLOCATIONRESPECTRIGHT TO INFORMATIONRULE OF LAWSANCTIONSSANITATIONSELF-HELPSERVICE DELIVERYSERVICE DELIVERY SYSTEMSSERVICE PROVIDERSERVICE PROVIDERSSERVICE PROVISIONSKILLS DEVELOPMENTSOCIAL ACCOUNTABILITYSOCIAL ACCOUNTABILITY INITIATIVESSOCIAL AUDITSOCIAL AUDITSSOCIAL COHESIONSOCIAL DEVELOPMENTSOCIAL FACTORSSOCIAL FRAMEWORKSOCIAL IMPACTSOCIAL INCLUSIONSOCIAL INSTITUTIONSSOCIAL INTERACTIONSSOCIAL NORMSSOCIAL SYSTEMSSTAKEHOLDERSTAKEHOLDER ENGAGEMENTSTAKEHOLDERSSUPPLIERSSUSTAINABLE DEVELOPMENTTARGET GROUPTARGET GROUPSTARGETINGTECHNICAL ASSISTANCETRADE UNIONSTRANSPARENCYTRIALSURBANIZATIONVILLAGEVULNERABLE GROUPSVULNERABLE POPULATIONSWATER RESOURCES10.1596/21113