Tullis, Christopher Boyd2025-02-132025-02-132025-02-13https://hdl.handle.net/10986/42812In recent years, Jordan has increasingly strengthened its commitment to enhancing public service delivery through digital public infrastructure (DPI). DPI refers to foundational and reusable digital platforms and building blocks—such as digital ID, digital payments, and data sharing—that underpin the development and delivery of trusted, digitally-enabled services across the public and private sectors, including social protection, health, public finance, and banking. Jordan’s National Digital Transformation Strategy and Implementation Plan for 2021-2025 reflects the country’s strategic commitment, with the Government actively establishing DPI building blocks, such as digital identity and data sharing platforms to accelerate the digitalization of public services using a secure and scalable architecture. Despite these increased efforts, the adoption of digitalized public services remains limited. Only about 1.4 million Jordanians are registered on Sanad, the integrated e-services platform that is central to the country’s digital public service delivery. This diagnostic provides a comprehensive review of the digital public service delivery enabled by Jordan’s DPI ecosystem and presents recommendations on features that bolster trust, interoperability, security, and people centricity.en-USCC BY-NC 3.0 IGODIGITAL PUBLIC INFRASTRUCTUREDPIENTERPRENEURSHIPDIGITAL TRANSFORMATIONDIGITALIZATIONDIGITAL SERVICESReportWorld Bank10.1596/42812https://doi.org/10.1596/42812