World Bank2014-06-232014-06-232000-07https://hdl.handle.net/10986/18723This report highlights the discussion, processes, lessons learned in examining innovative options for participation by all stakeholders in seeking new social and economic contracts between civil society and urban governments. The improvement in relationships is geared towards providing better services for urban poor and directly contributing to urban poverty alleviation. The report attempts to capture the new wave of enthusiasm and entrepreneurial inclination to city management that is more transparent and responsive to citizens as 'customers'.en-USCC BY 3.0 IGOACCOUNTABILITYACCOUNTINGADBAIR POLLUTIONAIR QUALITYAUTONOMYBASIC URBAN SERVICESCAPACITY BUILDING PROGRAMCAPACITY BUILDING SUPPORTCAPACITY DEVELOPMENTCAPITAL EXPENDITURESCDSCITIESCITIES ALLIANCECITIES WITHOUT SLUMSCITIZEN PARTICIPATIONCITY ASSISTANCECITY AUTHORITIESCITY BOUNDARIESCITY CORPORATE PLANSCITY COUNCILCITY DEVELOPMENTCITY DEVELOPMENT STRATEGIESCITY DEVELOPMENT STRATEGYCITY DWELLERSCITY GOVERNANCECITY GOVERNMENTCITY INVESTMENTCITY LEADERSCITY LEVELCITY MANAGEMENTCITY MANAGERSCITY PROBLEMSCITY PROFILECITY RESIDENTSCITY SIZECITY STRATEGIESCIVIC CAPACITYCIVIC ENGAGEMENTCOMMUNITY PARTICIPATIONCOMPETITIVE CITIESCREDITWORTHINESSCULTURAL ACTIVITIESDECENTRALIZATIONDEVOLUTIONECONOMIC DEVELOPMENTECONOMIC REFORMEMPLOYMENT IN CITIESENVIRONMENTAL DEGRADATIONENVIRONMENTAL POLLUTIONESSENTIAL SERVICESEXTERNALITIESFINANCIAL MANAGEMENTFISCAL CAPACITYGOOD URBAN GOVERNANCEHEALTH CAREHERITAGE SITESHISTORICAL SHIFTHOUSINGHUMAN SETTLEMENTSINDUSTRIAL ACTIVITIESINDUSTRIAL ESTABLISHMENTSINSTITUTIONAL DEVELOPMENTLAND DEVELOPMENTLAND MANAGEMENTLAND PRICESLARGE URBAN AREASLOCAL ADMINISTRATIONLOCAL GOVERNMENTLOCAL GOVERNMENTSLOW INCOMELOW-INCOMEMANDATESMANY CITIESMASS TRANSITMAYORSMETROPOLITAN AREAMETROPOLITAN AREASMETROPOLITAN CITIESMETROPOLITAN DEVELOPMENT AUTHORITYMETROPOLITAN POPULATIONMIGRATIONMUNICIPAL CORPORATIONMUNICIPAL DEVELOPMENTMUNICIPAL DEVELOPMENT FUNDMUNICIPAL DEVELOPMENT FUNDSMUNICIPAL SERVICESMUNICIPAL SOLID WASTEMUNICIPAL SOLID WASTE MANAGEMENTMUNICIPALITIESNATURAL RESOURCESPERFORMANCE APPRAISALPOLICEPOOR HEALTHPOPULATION DENSITIESPOVERTY REDUCTIONPRIVATIZATIONPRODUCTIVITYPROPERTY TAXPROVISION OF INFRASTRUCTUREPUBLIC CONSULTATIONPUBLIC HEALTHPUBLIC SERVICESPUBLIC WORKSQUALITY OF LIFERAPID URBANIZATIONRESOURCE ALLOCATIONRESOURCE MOBILIZATIONREVENUE EXPENDITURESSANITATION BOARDSECURE TENURESEED MONEYSERVICE DELIVERYSERVICE PROVIDERSSERVICE PROVIDING INSTITUTIONSSERVICE PROVISIONSEWERAGESEWERAGE SCHEMESLUM CLEARANCESLUM DWELLERSSLUM UPGRADINGSLUM UPGRADING EFFORTSSLUMSSOCIAL CAPITALSOCIAL DEVELOPMENTSOCIAL MOBILIZATIONSOCIAL RELATIONSHIPS BETWEEN CITIESSOCIAL RESPONSIBILITYSOCIAL SERVICESSOCIAL STATUSSOCIAL WELFARESOLID WASTESOLID WASTE MANAGEMENTSOLID WASTESSQUATTERSQUATTER SETTLEMENTSSTAKEHOLDER WORKSHOPSSTAKEHOLDERSSTREET LIGHTINGSTREET LIGHTSSUSTAINABLE CITIESSUSTAINABLE URBAN DEVELOPMENTTAX COLLECTIONTECHNICAL ASSISTANCETECHNICAL ASSISTANCE FOR PREPARATIONTECHNOLOGY TRANSFERTOURISMTOURISM INDUSTRYTRAFFIC POLICETRANSPARENCYTRANSPORT PLANNINGUNEMPLOYMENTURBAN AGENCIESURBAN AGGLOMERATIONSURBAN AREAURBAN AREASURBAN COMMUNITIESURBAN DEVELOPMENTURBAN DEVELOPMENT AUTHORITYURBAN DWELLERSURBAN ENVIRONMENTURBAN GOVERNANCEURBAN GOVERNMENTURBAN GOVERNMENTSURBAN GROWTHURBAN INFRASTRUCTUREURBAN INFRASTRUCTURE DEVELOPMENTURBAN INVESTMENTURBAN ISSUESURBAN LANDURBAN LAND MANAGEMENTURBAN MANAGEMENTURBAN NEIGHBORHOODSURBAN PLANNERSURBAN POLICYURBAN POORURBAN POPULATIONURBAN POPULATION GROWTHURBAN POVERTYURBAN POVERTY ALLEVIATIONURBAN PROBLEMSURBAN PROGRAMSURBAN RESIDENTSURBAN SECTORURBAN SERVICESURBAN SETTLEMENTSURBAN STRATEGIESURBAN STRATEGYURBAN TRANSITIONURBAN TRANSPORTURBAN TRANSPORT SECTORURBAN · POORURBANIZATIONURBANIZATION OF POVERTYURBANIZINGUSER CHARGESVALLEY DEVELOPMENTVALLEY TRAFFICVILLAGE DEVELOPMENT COMMITTEESWASTE COLLECTIONWATER DRAINSWATER POLLUTIONWATER RESOURCESWATER SUPPLIESWATER SUPPLYWATER SUPPLY SYSTEM10.1596/18723