Ewing, JavierChevrolier, NicholasLeenderste, MatthijsQuigless, MaryannaVerghese, Thomas2014-07-282014-07-282014https://hdl.handle.net/10986/19025The information and communication technology (ICT) sector has proven to be a strong driver of gross domestic product (GDP) growth in nations across the world. The ICT sector is socially and economically relevant to Africa in that it has been the major economic driver in Sub-Saharan Africa over the past decade. Although mobile and internet penetration remains comparatively low in Africa, never before in the history of the continent has the population been as connected as it is today. This summary outlines the current and historical landscape of the local ICT sector in Africa, explains the primary areas of ICT that will most benefit the continent, makes tactical recommendations to continue the momentum of growth, lists roadblocks to overcome in order to implement the recommendations, and describes case studies from specific African nations that currently lead the way.en-USCC BY 3.0 IGOAUTOMATIONBACK OFFICEBARRIERS TO ENTRYBASICBEST PRACTICEBEST PRACTICESBROADBANDBUSINESS DECISIONBUSINESS DEVELOPMENTBUSINESS ENVIRONMENTBUSINESS LEADERSBUSINESS MODELSBUSINESS PROCESSBUSINESS PROCESS OUTSOURCINGBUSINESSESCALL CENTRECAPABILITIESCODINGCOLLABORATIONCOMMUNICATION TECHNOLOGIESCOMMUNITY PORTALCOMPETITIVENESSCOMPUTER HARDWARECOMPUTER LABSCOMPUTER SOFTWARECOMPUTINGCONNECTIVITYDATA COMMUNICATIONSDATA ENTRYDATA PROCESSINGDATA PROCESSING SERVICESDELIVERY SYSTEMSDEVICESDIGITALE-COMMERCEECOMMERCEECOMMERCE ENVIRONMENTEGOVERNMENTEGOVERNMENT INITIATIVESEGOVERNMENT SYSTEMSELECTRONIC COMMERCEEND-USEREQUIPMENTESIGNATUREEXTERNAL MARKETSFINANCIAL SERVICESFINANCIAL SUPPORTFOREIGN DIRECT INVESTMENTFRAUDGLOBAL STANDARDSGOVERNMENT POLICYGOVERNMENT SERVICESHUMAN CAPITALICTIMAGEINFORMATION ECONOMYINFORMATION PORTALINFORMATION SOCIETYINFORMATION SYSTEMINFORMATION TECHNOLOGYINNOVATIONINNOVATIONSINSTALLATIONINTERFACEINTERFACESINTERNATIONAL STANDARDSINTERNATIONAL TRADEKNOWLEDGE EXCHANGELEARNINGLICENSINGLIMITED ACCESSLITERACYLITERACY RATESMARKET ACCESSMOBILE APPLICATIONMOBILE PHONEMOBILE PHONESNETWORK SYSTEMSNETWORKINGNETWORKSNEW TECHNOLOGYONLINE PAYMENTONLINE PAYMENTSOPEN SOURCE SOFTWAREOUTSOURCINGPAYMENT SERVICESPAYMENT SYSTEMPENETRATION RATEPENETRATION RATESPERFORMANCE INDICATORSPHONEPPPSPRIVATE PARTNERSHIPPRIVATE SECTORPRIVATE SECTOR DEVELOPMENTPRIVATE SECTORSPROCUREMENTPRODUCT DESIGNPRODUCTIVITYREGULATORY AGENCYRELIABILITYRURAL CONNECTIVITYSERVICE DELIVERYSILICONSKILL BUILDINGSMART PHONESSOFTWARE VENDORSSUPPLY CHAINSUPPLY CHAIN MANAGEMENTSYSTEMS INTEGRATIONTECHNICAL ASSISTANCETECHNICAL SKILLSTECHNOLOGY CONSULTINGTELECOMTELECOMMUNICATIONSTELECOMMUNICATIONS COMPANIESTELECOMSTELECOMS PENETRATIONTELECOMS SERVICESTRAINING PROGRAMMESUSERSVALUE CHAINVERIFICATIONWEBWEB HOSTINGWEB PAGESWEBSITESWIRELESSWIRELESS COMMUNICATIONSWORKFLOW MANAGEMENT10.1596/19025