Gauri, Varun2012-03-192012-03-192011-06-01https://hdl.handle.net/10986/3463Redress procedures are important for basic fairness. In addition, they can help address principal-agent problems in the implementation of social policies and provide information to policy makers regarding policy design. To function effectively, a system of redress requires a well-designed and inter-linked supply of redress procedures as well as, especially if rights consciousness is not well-developed in a society, a set of organizations that stimulate and aggregate demand for redress. On the supply side, this paper identifies three kinds of redress procedures: administrative venues within government agencies, independent institutions outside government departments, and courts. On the demand side, the key institutions are nongovernmental organizations/civil society organizations and the news media, both of which require a receptive political and economic climate to function effectively. Overall, procedures for redressing grievances and complaints regarding basic service delivery are under-developed in many countries, and deserve further analysis, piloting, and support.CC BY 3.0 IGOABUSESACCOUNTABILITYADJUDICATIONADJUDICATORADMINISTRATIVE AGENCIESADMINISTRATIVE LAWADMINISTRATIVE PROCEDURESADMINISTRATIVE REVIEWALTERNATIVE DISPUTE RESOLUTIONASSAULTAUDITORSBASIC SERVICEBASIC SERVICESCHARTER OF RIGHTSCHILD SUPPORTCITIZENCITIZEN SCORECARDSCITIZENSCIVIL LAWCIVIL LAW TRADITIONSCIVIL LIBERTIESCIVIL SOCIETYCIVIL SOCIETY ORGANIZATIONSCLINICSCOMMON LAWCOMPLAINTCOMPLAINT MANAGEMENT SYSTEMCOMPLAINTSCONFIDENCECONSULTATIONCONSULTING SERVICESCORPORAL PUNISHMENTCORRUPTIONDECISION MAKINGDEMOCRACYDISCRETIONECONOMIC RIGHTSELECTORAL SYSTEMSEXECUTIVE COUNCILFAMILIESFINANCIAL INFORMATIONFORMAL NOTIFICATIONFRAUDGOVERNANCE DIMENSIONGOVERNANCE PROCESSESGOVERNMENT ACTIONGOVERNMENT AGENCIESGOVERNMENT DEPARTMENTGOVERNMENT DEPARTMENTSGOVERNMENT POLICYGOVERNMENTAL ORGANIZATIONSHEALTH CAREHEALTH POLICYHOSPITALSHUMAN DEVELOPMENTHUMAN RIGHTSHUMAN RIGHTS LAWINCOMEINFORMATION CAMPAIGNSINITIATIVEINSTITUTIONAL ARRANGEMENTSINSTITUTIONAL ENVIRONMENTINSTITUTIONALIZATIONINSULATIONINSURANCE SCHEMESINTERVENTIONINVESTIGATIONSINVESTIGATIVE JOURNALISTSJUDICIAL REVIEWJUDICIARYJURISDICTIONSJUSTICELAWSLAWYERSLEGAL ASSISTANCELEGAL DEVICESLEGAL SERVICESLEGAL SYSTEMLEGISLATIONMALFEASANCEMEDIAMINISTERNATIONAL LAWSNEWS MEDIAOPERATIONAL GUIDELINESPATIENTPATIENTSPENALTIESPERFORMANCE STANDARDSPOLICEPOLITICAL CONDITIONSPOLITICAL ECONOMYPOLITICIANSPRIORITIESPROVINCIAL AUTHORITIESPROVINCIAL GOVERNMENTPUBLIC COMPLAINTSPUBLIC HEARINGSPUBLIC OFFICIALSPUBLIC SECTORREGULATION IMPLEMENTINGREGULATORREMEDIESRULE OF LAWSANCTIONSERVICE DELIVERYSOCIAL JUSTICESOCIAL POLICIESSOCIAL POLICYSOCIAL PROGRAMSSOCIAL SECURITYSOCIAL SERVICESSTATUTORY AUTHORITYTELEVISIONTRANSPARENCYTRIALWORKERSWorld Bank10.1596/1813-9450-5699