World Bank2014-10-102014-10-102014-05https://hdl.handle.net/10986/20415The Diagnostic Review for Consumer Protection and Financial Literacy (CPFL) provides a detailed assessment of the institutional, legal and regulatory framework for consumer protection in two segments of the financial sector: banking and microfinance. The review was undertaken in response to a request for technical assistance in the field of financial consumer protection made by the National Bank of the Kyrgyz Republic (NBKR) in November 2012.en-USCC BY 3.0 IGOBANKINGFINANCIAL CONSUMER PROTECTIONINSTITUTIONAL, LEGAL, AND REGULATORY FRAMEWORKMICROFINANCE10.1596/20415