Marin, PhilippeFall, MatarOuibiga, Harouna2012-08-132012-08-132010-03https://hdl.handle.net/10986/10507Thanks to a corporatization process spanning two decades, Burkina Faso's national water and sanitation utility ranks among the few well-managed public water utilities in Sub-Saharan Africa. Key to its success has been the government's unceasing commitment to reform, which included the successful implementation of an innovative performance-based service contract with an international operator from 2001 to 2006. The experience shows that it is possible to establish a well-performing public water utility in a poor developing country- as long as the governance framework ensures the autonomy and accountability of the service provider and the government supports the sector's long-term financial viability through an appropriate tariff and investment policy.CC BY 3.0 IGOACCESS TO WATERBILL COLLECTIONCONNECTION PROGRAMCONTRACT PERIODCORPORATIZATIONCUBIC METERCUBIC METERSCUSTOMER SERVICEDISTRIBUTION NETWORKEXPANSIONFINANCIAL VIABILITYHOUSEHOLD CONNECTIONHOUSEHOLD CONNECTIONSILLEGAL CUSTOMERSINVESTMENT PROGRAMLACK OF WATERLIMITED LIABILITY COMPANYMETER READINGMUNICIPALITIESNATIONAL WATERNONGOVERNMENTAL ORGANIZATIONSNUMBER OF HOUSEHOLD CONNECTIONSOPERATIONAL EFFICIENCYOPERATIONAL PERFORMANCEPERFORMANCE CONTRACTSPOPULATION WITH ACCESSPRIVATE INFRASTRUCTUREPRIVATE OPERATORPRIVATE PARTNERSHIPPRIVATE SECTORPRIVATE SECTOR INVOLVEMENTPUBLIC ENTERPRISESPUBLIC MANAGEMENTPUBLIC WATERPUBLIC WATER UTILITIESPUBLIC WATER UTILITYPUBLIC-PRIVATE PARTNERSHIPSRESIDENTIAL CUSTOMERSRESIDENTIAL WATERRESPONSIBILITY FOR WATERSANITATIONSANITATION SERVICESSANITATION UTILITYSEPTIC TANKSSERVICE PROVIDERSERVICE QUALITYSEWERAGE NETWORKSMALL SEWERAGESTATE-OWNED UTILITYTARIFF INCREASESTECHNICAL ASSISTANCETREATMENT PLANTURBAN AREASURBAN WATERURBAN WATER SUPPLYURBAN WATER UTILITIESWATER BILLSWATER COVERAGEWATER DISTRIBUTIONWATER LOSSESWATER PRODUCTIONWATER RESOURCESWATER SECTORWATER SERVICESWATER SUPPLY SERVICESWATER UTILITIESWATER UTILITYWorld Bank10.1596/10507