World Bank2014-03-252014-03-252009-08https://hdl.handle.net/10986/17368In 2006-07, the Water and Sanitation Program (WSP) initiated research to identify barriers to service delivery for the urban poor. The findings of the research have been presented in the Guidance Notes on Improving Water Supply and Sanitation Services to the Urban Poor in India. The Urban Global Practice Team of WSP decided to expand the ambit of this research to a global context as the learnings were relevant to experiences across Africa, Latin America, and East Asia and the Pacific. The Guidance Notes are based on an in-depth research of various initiatives from across the world (including South Asian, African, Latin American, and East Asian and the Pacific countries) and consultations with urban poor communities. The present volume is a documentation of this research and supports the Guidance Notes on Services for the Urban Poor. Section 1 of this report consists of 19 case studies. Section 2 describes consultations with urban poor communities. The main aim of the consultations was to record the issues they confronted related to water supply and sanitation.en-USCC BY 3.0 IGOACCESS TO SAFE WATERACCESS TO SANITATIONACCESS TO SERVICESACCESS TO SEWERAGEACCESS TO WATERADEQUATE SANITATIONADEQUATE WATERALLOCATION OF WATERALTERNATIVE WATERAVERAGE HOUSEHOLD INCOMEBASIC SERVICESBUCKET LATRINESCITIESCLEAN WATERCLEANLINESSCLINICSCOMMUNITY ACTIVITIESCOMMUNITY DEVELOPMENTCOMMUNITY GROUPSCOMMUNITY INVOLVEMENTCOMMUNITY LEADERSCOMMUNITY PARTICIPATIONCOMMUNITY SANITATIONCOMMUNITY TOILETCOMMUNITY TOILETSCONNECTIONCONNECTION FEECONNECTION FEESCONSTRUCTION OF FACILITIESCOST RECOVERYDECISIONMAKINGDISABLED PERSONSDISPOSAL OF WASTEWATERDISPOSAL SYSTEMSDISTRIBUTION NETWORKDRAINAGE SYSTEMSDRAINSDRINKING WATEREFFECTIVE WATEREMPLOYMENTENGINEERENGINEERSENVIRONMENTAL SANITATIONFAVELAFLUSH LATRINESHABITATHOMESHOSPITALSHOUSE CONNECTIONSHOUSEHOLD CONNECTIONSHOUSEHOLDSHOUSESHOUSINGHUMAN EXCRETAHYGIENEHYGIENE EDUCATIONIMPROVING WATER SUPPLYINDIVIDUAL CONNECTIONSINFORMAL SETTLEMENTSINFRASTRUCTURE SERVICESINTERVENTIONSINVESTMENT COSTSINVESTMENTS IN WATER SUPPLYLAND TENURELATRINESLIVING CONDITIONSLOCAL COMMUNITIESLOCAL COMMUNITYLOCAL GOVERNMENTSLOCAL WATERLOW-INCOME HOUSEHOLDSMAINTENANCE ACTIVITIESMAINTENANCE COSTSMETER READINGMETERINGMETROPOLITAN WATERWORKSMUNICIPAL GOVERNMENTMUNICIPAL SEWERAGEMUNICIPAL SYSTEMMUNICIPALITIESNATIONAL WATERNEIGHBORHOODNEIGHBORHOODSOCCUPATIONOPEN SEWERSPAYMENT OF CONNECTION FEEPITSPOOR NEIGHBORHOODSPOOR SETTLEMENTSPOPULATION GROWTHPRIVATE OPERATORSPRIVATE UTILITYPROBLEM OF SANITATIONPUBLIC FAUCETSPUBLIC HEALTHPUBLIC SANITATIONPUBLIC STANDPIPESPUBLIC TOILETPUBLIC TOILETSRAPID URBANIZATIONRETICULATION SYSTEMROADSSAFE DISPOSALSANITATION COVERAGESANITATION FACILITIESSANITATION POLICYSANITATION PROBLEMSSANITATION PROGRAMSANITATION SECTORSANITATION SECTOR POLICIESSANITATION SERVICESSANITATION SYSTEMSANITATION SYSTEMSSCHOOLSSECURITY OF LAND TENURESEPTIC TANKSSERVICE CONNECTIONSERVICE DELIVERYSERVICE PROVIDERSERVICE PROVIDERSSERVICE PROVISIONSERVICE QUALITYSETTLEMENTSEWAGE COLLECTIONSEWAGE DISPOSALSEWAGE TREATMENTSEWERAGESEWERAGE CONNECTIONSSEWERAGE CORPORATIONSEWERAGE NETWORKSEWERAGE NETWORKSSEWERAGE SERVICESSEWERAGE SYSTEMSEWERAGE SYSTEMSSHELTERSLUMSLUM AREASLUM AREASSLUM COMMUNITYSLUM DWELLERSSLUM POPULATIONSLUM RESIDENTSSLUM SETTLEMENTSSLUM UPGRADINGSLUMSSOCIAL CAPITALSOCIAL STRUCTURESSOLID WASTESOLID WASTE COLLECTIONSOLID WASTE DISPOSALSOLID WASTE MANAGEMENTSQUATTERSQUATTER SETTLEMENTSTATE WATER COMPANIESSUPPLY OF WATERSUSTAINABLE SANITATIONTARIFF RATESTARIFF STRUCTURETOILET BLOCKTOILET BLOCKSTOILET SEATSURBAN AREASURBAN DEVELOPMENTURBAN INFRASTRUCTUREURBAN LOCALURBAN POORURBAN POPULATIONURBAN RENEWALURBAN SANITATIONURBAN SECTORURBAN SERVICE DELIVERYURBAN SERVICESURBANIZATIONUSER CHARGESUSERSUTILITIESUTILITY MANAGERSWASTE DISPOSALWASTE DISPOSAL SYSTEMSWASTEWATER COLLECTIONWATER ASSOCIATIONSWATER COMPANIESWATER COMPANYWATER MAINSWATER MANAGEMENTWATER PROJECTSWATER SECTORWATER SERVICESWATER SOURCEWATER SUPPLYWATER SUPPLY SYSTEMWATER SUPPLY SYSTEMSWATER SYSTEMWATER TANKWATER TANKERSWATER TREATMENT PLANTWATER USEWATER UTILITIESWATER UTILITYWATER VENDORSWELLSYOUTH10.1596/17368